Web+Center for Ease of Setup, Reliability and Use
May 14, 2018
Web+Center for Ease of Setup, Reliability and Use
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Web+Center
Our company uses Web+Center primarily for its helpdesk functionality across the organization at multiple sites and multiples departments within each site. It is very effective for allowing us to track and manage facility, fleet, and IT issues and solutions.
- Web+Center keeps a searchable knowledge base of all past issues. This makes it easy to search for solutions to recurring issues.
- Web+Center makes it easy to see where techs are spending their time and also to see which techs are your top producers.
- The automated email and text message alerts are great to alert techs right away to reported problems.
- It would great to have an app for iphone and/or Android.
- Having a specific tool for internal customers to report issues allows for a better response time to solve problems for both IT and other assets such as MHE and/ fleet. This allows techs to solve solutions more quickly, thereby increasing up-time for equipment. Reduced down-time = more time spent being productive and making money.
We've been using Web+Center so long, that I can't even remember what offerings we evaluated. We haven't felt the need to look at others because Web+Center just works for us.