Best for customer meetings with phone and VoIP support
Updated March 13, 2025
Best for customer meetings with phone and VoIP support
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Webex App
It's used across the whole organization, and it's used for customer meetings as well as internal reviews.
Pros
- Ability to share is very simple and not complicated like in some other apps.
- Support for local voice bridges as well as VoIP.
- I don't need to admit [anyone], people outside the organization can join [a] meeting if they have the link.
Cons
- Recording is sometimes confusing and takes time to find, [there] should be an easy access button.
- Replying to conversation threads does not show below
- Keeping track of replies is very confusing to find where they are
- I just like the ease of use, not sure on ROI.
- Webex App
Document sharing, joint notes and discussions most complex
- Microsoft Teams and Slack
I found the phone support inbuilt in Webex [App] as well as the ability to select multiple local numbers for different countries.
Do you think Webex App delivers good value for the price?
Yes
Are you happy with Webex App's feature set?
Yes
Did Webex App live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Webex App go as expected?
I wasn't involved with the implementation phase
Would you buy Webex App again?
Yes
Comments
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