Best for customer meetings with phone and VoIP support
September 25, 2021

Best for customer meetings with phone and VoIP support

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Webex App

It's used across the whole organization, and it's used for customer meetings as well as internal reviews.
  • Ability to share is very simple and not complicated like in some other apps.
  • Support for local voice bridges as well as VoIP.
  • I don't need to admit [anyone], people outside the organization can join [a] meeting if they have the link.
  • Recording is sometimes confusing and takes time to find, [there] should be an easy access button.
  • I just like the ease of use, not sure on ROI.
I found the phone support inbuilt in Webex [App] as well as the ability to select multiple local numbers for different countries.
Never contacted Cisco for support, internal IT team handles it.

Do you think Webex App delivers good value for the price?

Yes

Are you happy with Webex App's feature set?

Yes

Did Webex App live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Webex App go as expected?

I wasn't involved with the implementation phase

Would you buy Webex App again?

Yes

I love Webex [App].
It's best suited for customer meetings, [it] gives the option of phone and VoIP.

Webex App Feature Ratings

Task Management
9
Gantt Charts
Not Rated
Scheduling
10
Workflow Automation
Not Rated
Mobile Access
9
Search
Not Rated
Visual planning tools
Not Rated
Chat
8
Notifications
8
Discussions
Not Rated
Surveys
7
Internal knowledgebase
Not Rated
Integrates with GoToMeeting
Not Rated
Integrates with Gmail and Google Hangouts
Not Rated
Integrates with Outlook
9
Versioning
6
Video files
Not Rated
Audio files
8
Document collaboration
8
Access control
9
Advanced security features
Not Rated
Integrates with Google Drive
Not Rated
Device sync
Not Rated