Webex App has my vote! TAC? Not so much...
Overall Satisfaction with Webex App
Webex App is the main form of communication companywide besides Outlook. Currently we are supporting over 43,000 Active users account on the platform (Webex Messaging, Webex Meeting and Calling in Webex through Call Manager). The product itself works as intended, with immense capabilities in collaboration during the pandemic, however we need to optimize out infrastructure to gain ll its benefits.
Pros
- Communication
- Collaboration
- Design
Cons
- Support
- Monthly upgrade bugs
- Ease of access to bug information
- Webex App brought back a sense of community we lacked post pandemic
- Webex App has hindered supervisors ability to see agent status due to the recent feature rollout of availability
- Webex's integration of Slido allows out trainers to engage with new hires more easily
Before Webex App, we have Microsoft Teams. To this day there is a subset of the community that misses the integration of the Microsoft Team. For myself, I did also feel this way as CISCO Webex Teams had not yet been fully integrated in to our environment. The addition of the Cisco boards and directory connector superseded my desire to go back to MS Teams.
Do you think Webex App delivers good value for the price?
Not sure
Are you happy with Webex App's feature set?
Yes
Did Webex App live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Webex App go as expected?
I wasn't involved with the implementation phase
Would you buy Webex App again?
Yes
Comments
Please log in to join the conversation