Supportive and Supple
February 17, 2021

Supportive and Supple

Denise Pudner | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Expense Management

Overall Satisfaction with Webexpenses

I have used WebExpenses in a previous role and this was a deciding factor in bringing it at my new role. We are currently in the pilot stage, for both cash expenses and credit cards and this is going well although hindered slightly by staff being furloughed.
The system is straightforward to use and the support service is second to none. I would highly recommend the system to anyone that wants to upgrade their expenses processing and management.

Pros

  • Ease of reporting.
  • Straightforward to set up and use.
  • First class support.

Cons

  • Structured set up of organisation.
  • Not able to answer this yet as still in the pilot stage.
The system is easy to use and therefore easy to explain to new users and guide then on how to use.
The reports and custom reports are a great feature and can be exported into Excel to manipulate the data to your hearts content.
Overall, I find the system a joy to use both as an administrator and claimant.
The support service offered is first class and I have nothing but praise for the team.
They are polite, extremely helpful and also follow up on any issues to make sure they have been resolved fully.
I have never been left in a situation with an unresolved issue.
The support team are a real credit to the company.
As we are still in the pilot phase of using the system for expenses processing and approval, this is not something I can comment on greatly at the moment.
I can say that from a company credit card point of view, it will save our engineers having to post their receipts to us as they can upload scanned copies.
Ease of use, configuration, flexibility and workflows were important features for us when looking at implementing a system.
This was mainly down to our remote workforce and the nature of our business.
I would like to say that all our needs have been met, but will reserve my 100% rating until our pilot stage is complete.
Webexpenses is configurable to suit the diverse set up of all companies and is easily configurable
The whole implementation process is managed very well and WebExpenses provide all the support needed.
The fact that the administrator can proxy on to users accounts to sort issues and then provide tailored support is an immense help.

Comments

  • Nadia Hilaly | TrustRadius Reviewer
    Nadia Hilaly
    (Vendor Representative) commented 4 years ago
    Hello Denise, Thank you so much for your kind words, reviews like yours makes our day. We are delighted to hear you are having a positive experience! Best Wishes, Nadia - from your Webexpenses team

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