Item: Webexpenses
Rating: 1
Author: Verified User

Overall Satisfaction with Webexpenses

Use Cases and Deployment Scope

We use Webexpenses to pay the employees expenses during their trips around the world. Usually, we go along with our sister companies to fix their company network and provide new assets. We usually buy assets or equipment or foot at the restaurants. We upload the receipts in the portal and get refunded by the company.

Pros and Cons

Pros

Keep track of expenses.
Scanning the receipts and reading the contents.
Converting with different exchange rates.

Cons

Phone app, I'd rather prefer to use the website instead.
User interface design.

Usability

The overall usability is a 6. As previously said, the website is working well and doing its job properly, keeping all the things tidy and clear. On the other side, we have a phone application that is not working as intended. Causing some problems or frustration during the normal use.

Key Insights

Do you think Webexpenses delivers good value for the price?

Not sure

Are you happy with Webexpenses's feature set?

Yes

Did Webexpenses live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Webexpenses go as expected?

I wasn't involved with the implementation phase

Would you buy Webexpenses again?

Likelihood to Recommend

This website is ok, the autofill functionality is well made, the OCR reader works well, making me save a lot of time. By the way, the phone application sometimes gets errors or, after a claim is made and all the fields are filled up, I can't save it because of synch problems. I hate to start over a thing, and I did it a lot of times. SO, I always take pictures with my phone and use the website with my laptop to fill everything in, completely avoiding the phone. Best scenario? at home with a glass of wine filling the fields and assuring that nothing is missing/wrong. Worst scenario? taking pictures at the restaurant and filling up things with chaos, just to discover that I could not upload due to lack of server connectivity/out of synch problems.

Comments

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Amy Gardner
(Vendor Representative) commented 2 years ago
Thank you for taking the time to leave us a review! We are happy to hear that you are benefitting from our expense software. Sorry to hear about your experience with the mobile app, please don't hesitate to contact https://support.webexpenses.com/hc/en-us to help resolve the problem or if you have any further issues. Thanks, Webexpenses Team

Great potential, great room for improvements

Modules Used