Too many unclear options, but otherwise quick and efficient
November 06, 2021

Too many unclear options, but otherwise quick and efficient

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Modules Used

  • Invoice Processing
  • Payments

Overall Satisfaction with Webexpenses

Across the whole organization, used for claiming expenses by staff.
  • Automated emails confirming when the payment has been approved.
  • Overly complicated options for entering all the data, product/cost center/service charge, etc - not very user-friendly.
  • Processed payments can take a long time to actually be paid into account - still waiting for one from over a month ago.
  • Might be better to be streamlined and have fewer subheadings for cost center/product as it is unclear which is the correct one and there are far too many options.
  • Staff wellbeing - positive.
Rated 6/10 due to the over-complicated nature of inputting all the data/categories, but it is useful for an automated online system.
Simplicity.

Do you think Webexpenses delivers good value for the price?

Not sure

Are you happy with Webexpenses's feature set?

Yes

Did Webexpenses live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Webexpenses go as expected?

I wasn't involved with the implementation phase

Would you buy Webexpenses again?

Yes

Good for big or regular expenses claims, not so good for small amounts as a lot of hassle for just a few pounds.