Overall Satisfaction with Whatfix
We use Whatfix to assist our customers who use our web-based Portal for invoicing. Using Whatfix we provide users with self-guided tutorials for their most common tasks. Occasionally we use a pop-up to make an announcement, or a SmartTip (some information shown on mouse-hover) to provide additional context or help.
- Easy to use
- Excellent customer service
- Range of features
- Excellent support documentation
- Highly customizable
- Good reporting capabilities
- Initial integration was very easy
- Preview mode makes testing content very easy
- Our Portal makes use of inner iframes, this can require some debugging on the Whatfix side to get things working correctly.
- Segmentation is not ideal in our case, we have thousands of accounts we would like to segment between that functionality is not built-in.
- Translations are difficult to manage and not possible to automate, manual download and upload of files is required.
- We have reduced our support tickets by introducing Whatfix.
- We may in the future reduce development costs as informational messages move from a development task to a Whatfix message.
Do you think Whatfix delivers good value for the price?
Yes
Are you happy with Whatfix's feature set?
Yes
Did Whatfix live up to sales and marketing promises?
Yes
Did implementation of Whatfix go as expected?
Yes
Would you buy Whatfix again?
Yes