Great for small virtual-meeting companies
December 07, 2022

Great for small virtual-meeting companies

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Wingman

We needed to monitor sales and support activity, as well as enable keyword harvesting and playbook analysis of our staff. We applied Wingman to marketing, sales, and support staff. My use case extends from account management, through coaching, all the way to using recordings/transcriptions to combat credit card disputes.

Pros

  • Transcription of calls and virtual meetings
  • Keyword search on transcriptions
  • Speaker detection/attribution for proper review
  • Creating playbooks from excellent calls

Cons

  • There are no user management APIs
  • There is no SCIM2.0 user management
  • Uploading audio via an api call is quite difficult to set up
  • The “note taker” bot sometimes doesn’t attend scheduled meetings
  • Easy audio transcription and download
  • Stores audio and notes of calls, great for credit card disputes
  • Manager led teams can be limited in scope

Do you think Clari Copilot delivers good value for the price?

Yes

Are you happy with Clari Copilot's feature set?

No

Did Clari Copilot live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Clari Copilot go as expected?

Yes

Would you buy Clari Copilot again?

Yes

Well suited for companies that do zoom/meet only, with no phone calls. Wingman's notetaker automatically joins online meetings and self-records (but it does not always successfully join, and it has some issues if you start early)... an API integration can be built around uploading call logs/recordings from an on-premies phone server, but that was far more effort than we thought it would be.

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