Item: Wipro Desktop Outsourcing
Rating: 1
Author: Verified User

Use Cases and Deployment Scope

We use Wipro Desktop Outsourcing as a third-party solution to support the day-to-day responsibilities of managing technology assets. It is intended to relieve the routine duties of technicians and eliminate errors caused by fatigue. It was also intended to reduce the necessity for certain positions and activities that could be automated.

Pros and Cons

It is easy to install

Actual processes often do not match published instructions
Support for the system is erratic
The logical flow of some of the systems is illogical

Most Important Features

Cost

Return on Investment

We have had to dedicate personnel to monitor the system
We have had delays in responses to problems due to reliance on Wipro Desktop Outsourcing support

Alternatives Considered

Atos Desktop Outsourcing

Wipro Desktop Outsourcing was cheaper and the sales force was more aggressive.

Key Insights

Do you think Wipro Desktop Outsourcing delivers good value for the price?

Are you happy with Wipro Desktop Outsourcing's feature set?

Did Wipro Desktop Outsourcing live up to sales and marketing promises?

Did implementation of Wipro Desktop Outsourcing go as expected?

Would you buy Wipro Desktop Outsourcing again?

Likelihood to Recommend

Wipro Desktop Outsourcing is best suited to situations where there are a large number of machines that need constant updates and monitoring.

Unfortunately the behaviors the system exhibits makes it an unreliable choice for working with a large number of machines that need constant monitoring.

Service Regret

Overall Satisfaction with Wipro Desktop Outsourcing