Desktop Outsourcing Services
TechCentral and TechCentral Omnicore, from Henry Schein One, is a hardware-as-a-service solution for dentistry practices, a suite of solutions designed to supply dentrist practices with the networking equipment, workstations, and disk storage they need to run their practices.
Computer Generated Solutions (CGS) Inc in New York offers Cloud Services providing managed cloud migration and infrastructure, disaster recovery as a service, and desktop as a service.
Connectria in St. Louis, Missouri offers a range of Managed Cloud services, including management of public and hybrid cloud infrastructure, disaster recovery as a service (DRaaS), private cloud, and desktop as a service (DaaS).
rediDesk is a desktop-as-a-service from rediCloud, a division of ATSG, which allows users to deploy desktops by choosing a template, installing applications, and clicking to deploy. rediCloud manages all of the complex virtualization, storage, compute, and network resources.
ScienceSoft headquartered in McKinney supports users invent, build, integrate, scale and upgrade applications. Boasting more than three decades of experience, ScienceSoft states they have been harnessing digital technologies for the benefit of Fortune 500 businesses, mid and large…
Peak Support provides customer service outsourcing to high-growth companies. They offer an array of services including customer support, sales operations, and business process outsourcing. They state their global delivery model enables users to provide service from the Philippines…
TaskUs, headquartered in San Antonio, is a digital outsourcer, focused on serving high-growth technology companies to represent, protect, and grow their brands.
UK headquartered IT services company Getronics offers desktop outsourcing. Since acquired Pomeroy, former Pomeroy outsourcing services are now provided by Getronics.
Unisys Workplace as a Service aims to meet the needs of speed, scalability, and security through our hybrid a Virtual Desktop Infrastructure (VDI) solution. This enables organizations to quickly spin up virtual desktops for end users via the cloud, and stand-up an on-prem VDI environment…
IT services company CGI, headquartered in Montreal, offers desktop outsourcing.
German headquartered T-Systems offers desktop outsourcing.
IT services company CompuCom headquartered in Dallas, Texas offers desktop outsourcing.
IT services company Maintech in New Jersey offers desktop outsourcing.
Atos headquartered in France offers desktop outsourcing.
India headquartered IT services company Wipro offers desktop outsourcing.
IT services company GlobalServe in Valhalla, New York offers desktop outsourcing.
Global IT services company Stefanini headquartered in Sao Paolo, Brazil, with US headquarters in Southfield, Michigan, offers desktop outsourcing.
IBM offers desktop outsourcing.
UK headquartered IT services company Computacenter offers desktop outsourcing.
Fujitsu offers desktop outsourcing.
The vendor states that when organizations use Dell’s PCaaS, they get the benefit of a modernized employee experience while relying on a single provider to take care of all their IT needs, at one monthly price with no upfront investment.
UK headquartered HCL Technologies offers desktop outsourcing.
Ciber headquartered in Greenwood Village, Colorado offers IT management and desktop outsourcing services.
DXC Technologies (formerly CSC) offers desktop outsourcing.
Telefónica Virtual Desktop (VDI) is a hosted desktop solution based on solutions (optionally) from Citrix and Microsoft Azure (Azure Virtual Desktop).
What are Desktop Outsourcing Services?
Desktop Outsourcing Services are third-party solutions to the day-to-day responsibilities of managing technology assets. The third party ensures the continuing operations of IT architecture, mobile platforms, and desktop peripherals. Desktop Outsourcing Services provide specialized support for and professional assistance with the computing environment, including ensuring updates, hardware services, and other tasks are completed in a timely and thorough manner. Desktop Outsourcing Services are provided both on-site and remotely.
Desktop Outsourcing Services can reduce the time spent on the minutiae of managing everyday tasks while helping to ensure that hardware and software are working as intended. This may reduce IT personnel workload, or - depending on the size or needs of your business - replace an IT department entirely if one of your major concerns is the functional operation of your hardware and operating systems.
Desktop Outsourcing Services only focus on the general operations of your hardware and operating systems. As such, they do not provide direct software troubleshooting, installation, or maintenance support services like . Desktop Outsourcing Services can indirectly help resolve some issues with other third party services, but only if those services are the source of problems with hardware or operating systems.
Desktop Outsourcing Services Features
- On-site or remote asset management
- On-demand specialist support
- Automation tools
- IT consultation
- IT life-cycle support including procurement, operations, and replacement
- Continuous service improvement
- Asset management
- Incident management
- Patch management
- Configuration management
- Enterprise security management
- Infrastructure management
- User data migration
- Metrics and reporting
- SLA management and compliance
- ITIL management and compliance
- Centralized knowledge-base
- Technical guides and support documents
Desktop Outsourcing Services Comparison
When comparing Desktop Outsourcing Services, consider the following:
Integration vs. full vendor servicing. A major consideration when choosing the best Desktop Outsourcing Services product for you is if and how you want to incorporate third-party solutions. Popular Desktop Outsourcing Services vendors like and offer full suites of services beyond Desktop Outsourcing Services products, and the degree to which these full suites meet your needs will depend on your business and industry. However, if you’re not sure if a full suite is a good choice for you, then you may be more interested in the modular approach offered by .
Geography. Based on the location of your business and of the outsourced specialists your chosen Desktop Outsourcing Services provides, you’ll need to be aware of how data security and confidentiality meets standards and regulations for privacy. This is especially true if your business has customer facing elements or handles sensitive data like medical records or bank accounts. This is an important balance to strike because if your business is very globalized, you’ll need multilingual support options like those offered by which normally means you will have multiple sets of rules and regulations to contend with.
Because of the scope of the services provided by the Desktop Outsourcing Services provider, pricing is based on customized plans tailored to the specific needs of a business. Free trials and demos are not common.
The following blog posts will be helpful in determining the best Desktop Outsourcing Services for you: