Item: Workday Human Capital Management
Rating: 7
Author: Sarah Ruderman

Overall Satisfaction with Workday Human Capital Management

Use Cases and Deployment Scope

I work for a non-profit program housed within the University of Southern California. The entire university uses Workday HCM. In my position, I use Workday HCM in two capacities. Firstly, I use it as an employee and secondly, as a supervisor of other employees. Workday HCM is used for many purposes including benefits, compensation and payroll, employee management, time tracking, hiring and on-boarding. One of the primary business problems Workday HCM enables us to solve is hiring. The system simplifies the hiring process by providing one central location for us to read resumes, respond to applicants, accept or reject candidates and onboard. It also allows for simply time tracking and vacation/ sick time management. Lastly, it solves the individual problem that many employees have of keeping track of paycheck stubs and tax forms; Workday HCM conveniently organizes those documents all in one place.

Pros and Cons

Pros

Time tracking-I like the ease of entering time worked and the time off request policies. That system works very well for my colleagues and I am able to revise entries and easily submit it to my supervisor.
Organizing pay stubs and tax forms- The payroll feature has been useful to me, I like being able to go back and see past checks. I am also easily able to refer my employees to their pay stubs when they have a question about past compensation.
Benefit Management- I am able to view my benefits at any time and make changes when necessary.

Cons

The messaging features- the way that messages to other colleagues shows up is confusing because I cannot see what was written before the most recent message.
The way that Workday HCM displays the "process" of an item (each step of a process such as termination of an employee) is not intuitive.
The recruiting- this section could be simplified but overall it is not bad. My main complaint is that if candidates upload a Word document instead of PDF version of their supplemental documents the system does not allow you to preview that document. Instead, it automatically downloads the document to your computer. This is problematic when reviewing a large quantity of resumes because it takes up unnecessary space on my computer.

Return on Investment

I have not been a part of evaluating the ROI that Workday HCR has provided for the company.

Alternatives Considered

ADP and At your Service

I believe that Workday HCM is more ascetically appealing and some aspects are more intuitive than similar products such as the popular ADP and the University of California's system At Your Service. ADP has some features that I would like to see Workday HCM improve such as their mobile app. At Your Service appears very simple but I view this as a positive because I do not believe that its simplicity takes away from its functionality.

Other Software Used

Slack, DPS Outlook Office, Adobe Acrobat DC, SurveyMonkey, Google Drive

Likelihood to Recommend

Workday is well suited for basic employee management, time tracking, and payroll. Recruiting is a bit more difficult because of the many steps required in the process. In order to ensure that the system is as useful to you and your team as possible, I recommend making sure that you have a training for your employees about how to use it before they begin using the system. Once you get used to it, Workday HCM is simple! However, it can be confusing at first if you have never used it. I wouldn't say that this is a downside to the product though, as this is the case with any new technology or software system.

Workday HCM Feature Ratings

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