The best and the worst of Wrike
October 02, 2021

The best and the worst of Wrike

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Wrike

We use Wrike to organize all incoming projects and tasks from internal stakeholders. We host a variety of events, which we make projects in Wrike and then the tasks all lead up to the day of the event. This helps us with forward planning on marketing materials and also allows our team to stay organized with Wrike's built-in My To-Do List feature. We use a weekly report to see what tasks and projects are overdue/need attention. This helps managers see what their employees are struggling with.

Pros

  • Organize workload by due date.
  • Reports can be customized by assignee.
  • Customization of request forms.

Cons

  • Request form management is time-intensive. Need to be able to copy pages within forms or whole forms.
  • Parent Tasks and Children Tasks need to be treated differently because they are used very differently.
  • Automation bot needs more customization.
  • Projects.
  • Request forms.
  • Workflows.
  • Improved workload management.
  • Caused more confusion between departments who aren't regular users of Wrike.
  • Time stamped notifications and real time comments.

Do you think Wrike delivers good value for the price?

Yes

Are you happy with Wrike's feature set?

Yes

Did Wrike live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Wrike go as expected?

No

Would you buy Wrike again?

Yes

I think Wrike is well-suited to our generic programs that run year-long whereas short-lived projects have a harder time in the Wrike environment. I notice that users get confused when going in and out of different short-term projects, but when it is a yearlong cycle, they are less confused. We also have a publication that we launch quarterly. We do not use Wrike for this because it is not easily changed for a publication that shifts tasks and page numbers frequently.

Wrike Feature Ratings

Project Management
5.5
Task Management
7
Resource Management
4
Gantt Charts
Not Rated
Scheduling
Not Rated
Workflow Automation
7
Team Collaboration
7
Support for Agile Methodology
Not Rated
Support for Waterfall Methodology
Not Rated
Document Management
Not Rated
Email integration
7
Mobile Access
1
Timesheet Tracking
Not Rated
Budget and Expense Management
Not Rated
Professional Services Automation
Not Rated
Project & financial reporting
Not Rated
Integration with accounting software
Not Rated

Comments

  • Michelle Leitman | TrustRadius Reviewer
    Michelle Leitman
    commented 4 years ago
    Hi, Thank you for your review of Wrike. We are happy to see that it seems overall that you are happy with Wrike, but we did notice a score of 1 in the Mobile Access feature rating. We’d like to talk with you to better understand your needs and address your concerns. We were unable to identify your account from the information here, so please contact us directly at customerrelations@team.wrike.com.

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