Process Improvement with Wufoo!
March 05, 2014

Process Improvement with Wufoo!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction

We use Wufoo to collect marketing materials from clients in order to develop their marketing campaigns. Also, Wufoo is used to handle the tracking of customer incentives (prizes, rewards, etc).
  • Easy to create/modify/manage forms.
  • Paperless solution for contract processes.
  • Data in central location for team to access.
  • Form field options cannot handle more complex questionnaires.
  • Limit of only one email address per confirmation.
  • Design limitations
  • Standardized the materials collection process for our marketing agency
  • Reporting feature allowed us to track usage of marketing tactics
  • Using Wufoo instead of previous vendor has saved company thousands of dollars a year
  • Custom 3rd Party Vendor
We were working with a 3rd party vendor who created a custom materials collection website for us. We stopped using the tool because of glitches. It had very limited features and we didn't want to pay the amount to keep updating the system.

Wufoo was so much slicker than the tool we used and we had the ability to create our own forms (unlike the other tool which relied on a developer to make the updates). We also had access to pull reports which was a bonus.
Wufoo is a big part of our process now. We have a good working solution that allows us to scale our processes as a result. If we replaced Wufoo, we'd probably have to rebuild the entire process.
Wufoo is an excellent option for someone looking for a basic form which allows them to collect data for various reasons (survey, transaction, entry form). The tool is super easy to use and requires no HTML knowledge. Wufoo has excellent online tutorials, many with videos to help beginners. Also they have a blog with tips and tricks to keep the hardcore users happy.