Read the fineprint before purchasing.
April 30, 2020
Read the fineprint before purchasing.
Score 1 out of 10
Vetted Review
Verified User
Software Version
Enterprise
Overall Satisfaction with Zendesk
We used it to manage customer phone calls/interactions and tickets.
- Good for managing issues and allocating problems across a diversified team.
- Cancellation policy - we cancelled our domain (no longer using it) and they still billed another year even though they knew we didn't need it.
- Positive whilst we were using it to track tickets.
The company was already using Zendesk when I started.
Do you think Zendesk Suite delivers good value for the price?
No
Are you happy with Zendesk Suite's feature set?
Yes
Did Zendesk Suite live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Zendesk Suite go as expected?
Yes
Would you buy Zendesk Suite again?
No