Sleek and Intiutive Customer Support Package
May 01, 2021
Sleek and Intiutive Customer Support Package
Score 9 out of 10
Vetted Review
Verified User
Software Version
Regular
Overall Satisfaction with Zendesk Support Suite
We currently use Zendesk within our Customer Success and Support Teams, and we utilize the app integration with Jira to track all requests as well. Zendesk solves our Customer Support and tracking needs and helps us keep metrics of pressing issues and concerns. We also use the Knowledgebase integration to help reduce the amount of questions requiring an agent answer.
- App Integration with Jira
- Label/Tab customization
- Reporting and Metrics
- Visual representation of issues
- Attachments
- Macros
- Search
- Grouping
- Metrics/Reporting
- Internal/External communication
- Knowledgebase
- Internal collaboration and notes within tickets has cut down on internal phonecalls
- We are able to keep better track of consistent requests or issues
- We do lose track of things occassionally, once ticket numbers reach a certain point, searching on them can be difficult.
Zendesk has a more simple and modern look and feel while ServiceNow seems less intuitive and more antiquated. Zendesk has a better UI and sleeker design. Zendesk fits our company's needs, serving both the external and internal customer.
Do you think Zendesk Suite delivers good value for the price?
Yes
Are you happy with Zendesk Suite's feature set?
Yes
Did Zendesk Suite live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Zendesk Suite go as expected?
Yes
Would you buy Zendesk Suite again?
Yes