Zendesk the easiest tool that helped us reach our goal in a blink of an eye!
November 04, 2023
Zendesk the easiest tool that helped us reach our goal in a blink of an eye!
Score 10 out of 10
Vetted Review
Verified User
Software Version
Regular
Overall Satisfaction with Zendesk Support Suite
We used to have all customer conversations- tickets there, all their issues would come on in order of arrival for us to self-signing the tickets for each one and resolve it as we go. The latest reports will always show up at the very top of the page and the older one at the very end of the pages, depending on the amount of tickets the number of pages would change.
- Very easy to use
- Be able to open more than page at a time
- Be able to work 2-3 cases at a time with no freeze
- I believe agents should not be able to take a ticket that has been already assigned to someone's else
- the look needs to be update it looked to old even though it works excellent
- Helped us meet the clients goal
- Easy to use
We were looking for a very easy-to-understand platform so that our agents could only focus on helping customers more than learning how to use their systems. It basically was exactly what Zendesk meant to us, I am really glad we used that system.
Do you think Zendesk Suite delivers good value for the price?
Yes
Are you happy with Zendesk Suite's feature set?
Yes
Did Zendesk Suite live up to sales and marketing promises?
Yes
Did implementation of Zendesk Suite go as expected?
Yes
Would you buy Zendesk Suite again?
Yes