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Worst Customer Service/Sales Experience I've Ever Had
July 11, 2021

Worst Customer Service/Sales Experience I've Ever Had

David Spence | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with ZipRecruiter

We opted to trial ZipRecruiter after trying Indeed last year and given our usual channel for promoting openings (LinkedIn) is not proving effective right now. I asked my Sales Development Team Leader to test it and provide pricing options, as well as a recap of his experience. We have other openings in the organization now and other department managers have been curious about our experience.
  • Large Database
  • Invite Applicants
  • Reasonable Pricing and Variety of Options (pay by day or month)
  • Sales & Customer Service (Unresponsive)
  • Job Posting
  • None (we couldn't get past the 4 day trial)
Worst customer/sales experience I have had in my 20+ year career.

Do you think ZipRecruiter delivers good value for the price?

No

Are you happy with ZipRecruiter's feature set?

Yes

Did ZipRecruiter live up to sales and marketing promises?

No

Did implementation of ZipRecruiter go as expected?

No

Would you buy ZipRecruiter again?

No

In over 20 years of experience, I have never seen such a lack of professionalism and competency from a sales representative. Once my Team Leader was able to conduct the trial, we decided that we would only need the $16/day subscription as the higher-priced plans were overkill for one entry-level position.

As the trial neared completion, the sales representative contacted my Team Leader and was very aggressive in attempting to talk him into the highest-priced package even though it did not meet our needs whatsoever. He declined and let the rep know we'd like to proceed with the daily plan. Apparently, ZipRecruiter does not want our business as he has contacted the rep multiple times over the course of a week. When that didn't work, he contacted Customer Service whose only suggestion was to contact the rep's manager (at least they provided contact info). Now we're being ghosted by the sales manager.

It truly is mind-boggling that any legitimate organization would operate in this way. If they don't want to sell the $16/day plan, why is it even an option? I could not be more disappointed in ZipRecruiter's lack of professionalism and basic competence.