TrustRadius
Zoom is way better than Skype
https://www.trustradius.com/web-conferencingZoomUnspecified8.8877101
Tony Ahn profile photo
February 22, 2019

Zoom is way better than Skype

Score 10 out of 101
Vetted Review
Verified User
Review Source

Software Version
Personal

Overall Satisfaction with Zoom

We are a boutique public relations agency, and we use Zoom to communicate with clients in all industries (banking, mining, government, academia, retail, startups, etc.) and suppliers (SEO companies, content providers, our external accountant, marketing communications agencies, etc.). It is used across our whole organization, which is small: just 4 people.
  • Zoom is great for setting up meetings quickly and easily.
  • Time from first click to being in the meeting space is very fast.
  • Audio and video quality are excellent.
  • I think it is perfect. I can't think of anything it needs to improve on.
  • Zoom has improved our collaboration with clients and suppliers.
  • Zoom has improved our ease of scheduling.
Zoom Rooms are quite easy to set up, are very easy to invite others to, and the user interface is ordered quite well; it is easy to see who is in the meeting and participating, and you can enter the room with audio or video off by default, if you prefer.
The reason I don't use Skype is because malware started sending spam links to my Skype contacts...all 5,000 of them. Plus I've encountered more disruption of video and audio using Skype. I've never had these kinds of problems with Zoom. Skype also takes longer to load from first start up, and has sound effects which I find annoying.
Zoom is a Skype-killer, in my opinion. It is appropriate in any kind of scenario where you need to communicate with someone that is not on-site with you. You can send someone a link to a meeting room, and their login process is quick and painless, and requires no learning curve. The first time I used Zoom it was because a frequent user sent me a link, and I was pleased with how quickly I was able to get into a meeting and use the software.

Zoom Feature Ratings

High quality audio
10
High quality video
10
Low bandwidth requirements
8
Desktop sharing
10
Whiteboards
Not Rated
Calendar integration
10
Meeting initiation
10
Integrates with social media
Not Rated
Record meetings / events
Not Rated
Slideshows
Not Rated
Live chat
10
Audience polling
Not Rated
Q&A
Not Rated
User authentication
10
Participant roles & permissions
Not Rated
Confidential attendee list
Not Rated

Evaluating Zoom and Competitors

Products Replaced

Yes - Skype, because Skype was a "heavier" program with features that we really didn't need, which sometimes interfered with our communications. Specifically the Skype contact list is sometimes accessed by Skype when we don't want it to be. Some of these features can be turned off, but they start out on by default, which means we have to pay attention to a new users' settings when we set them up.

Key Differentiators

  • Product Features
  • Product Usability
  • Product Reputation
Ease of use was the biggest factor.

Evaluation Lessons Learned

We wouldn't change anything.

Zoom Training

Training Types Used

  • Self-taught

In-Person Training

Online Training

Ease of Zoom Training

Zoom is super easy for anyone to pick up on the fly. I've never had to help an employee learn to use it.