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Up time is outstanding!
December 30, 2019

Up time is outstanding!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Business

Modules Used

  • Zoom Meetings & Chat
  • Zoom Video Webinar

Overall Satisfaction with Zoom

Our entire sales organization uses Zoom for our meetings. There are approximately 60 salespeople, with the bulk of them selling into the small/medium business sector. We conduct our meetings over the telephone and are selling SaaS, so it's very important for our prospective buyers to be able to see the product in use. Having Zoom Video helps create a personal touch. You can see if your meeting attendee is engaged or bored.
  • Widely used- if your clients haven't used a certain product, they have to download which can slow down the meeting. I've found that most clients have already used Zoom.
  • Ease of use - It's self explanatory on how to use it.
  • Sometimes my Zoom plugin will get disconnected from my Outlook but that could be an Outlook issue
  • My sales increased by having a reliable tool to conduct work through.
  • I've increased sales by 50% this year now that I'm using the video feature.
Zoom has much higher up time than GoToMeeting. I always had to have back up free accounts just in case GoToMeeting went down because it happened so often. I've been using Zoom for 2 years now and it has always been up.
Zoom is very important for sales. Sales are personal, you have to gain trust from your prospect to be a successful salesperson. Being able to see the person you are presenting to allows you to build immediate rapport. You both become real people and there's now a human element to this conversation over technology. You can also see if your prospect is engaged or bored- much easier to pick up on buying signs by being able to see your connection.