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Zoom

Zoom

Overview

What is Zoom?

Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone,…

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Recent Reviews

Zoom does the job

10 out of 10
April 08, 2024
Incentivized
I use Zoom to hold meetings when we can't be together because of distance or disease. I started using it to teach remotely, and was very …
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Zoom Review

1 out of 10
January 19, 2024
Incentivized
In my experience, it uses too much RAM, so if you have less than 16GB RAM, your computer will freeze when using Zoom. The desktop Zoom …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 25 features
  • Desktop sharing (702)
    8.1
    81%
  • Meeting initiation (690)
    7.9
    79%
  • High quality audio (707)
    7.7
    77%
  • High quality video (709)
    7.6
    76%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

18 videos

Zoom: How Video Conferencing Let a Music Producer Stay on Beat
04:15
Information Services Managers uses Zoom Exclusively: User Review
01:21
User Review: Zoom Resolves the Struggles of Planning Meetings as Communication Goes Virtual
03:46
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Pricing

View all pricing

Add-On Zoom Translated Captions

$5

Cloud
per month per license

Add-On - Zoom Whiteboard

$24.90

Cloud
per year

Pro

$149.90

Cloud
per year per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://zoom.us/pricing/?utm_source=Tru…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Features

Performance & Compatibility of Online Events Software

Features related to the performance, reliability & compatibility of web conferencing and webinar (online events) software.

7.2
Avg 8.1

Screen Sharing

Features related to remote screen sharing capabilities.

7.5
Avg 8.0

Online Meetings / Events

Features related to hosting and attending meetings and events online.

7.5
Avg 7.9

Online Events Collaboration

Features related to collaboration between attendees during web conferences, webinars, and other online events.

7.3
Avg 7.7

Online Events Security

Features related to the security of meetings and other events held via web conferencing/webinar software.

7.2
Avg 7.5

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

6.2
Avg 8.2

Call Management

Customized phone system settings

7.1
Avg 8.2

Mobile apps

Apps are compatible with mobile devices.

7.7
Avg 8.6

Unified Communications Platform and Collaboration

UCaaS platforms allow teams to collaborate internally in one central space.

6
Avg 7.5
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Product Details

What is Zoom?

Zoom is a collaboration platform designed to make connecting easier, more immersive, and more dynamic for businesses and individuals. Zoom technology facilitates modern collaboration through solutions like Team Chat, Phone, Meetings, omnichannel cloud Contact Center, AI Companion, and Whiteboard.

Zoom Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Multi-level Interactive Voice Response (IVR)
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts
  • Supported: Business SMS/External Messaging
  • Supported: Voicemail Transcription

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

Performance & Compatibility of Online Events Software Features

  • Supported: High quality audio
  • Supported: High quality video

Online Meetings / Events Features

  • Supported: Scheduling
  • Supported: Calendar integration
  • Supported: Meeting initiation
  • Supported: Record meetings / events

Screen Sharing Features

  • Supported: Desktop sharing

Online Events Collaboration Features

  • Supported: Live chat

Online Events Security Features

  • Supported: User authentication
  • Supported: Participant roles & permissions

Unified Communications Platform and Collaboration Features

  • Supported: Centralized communications management
  • Supported: Team messaging
  • Supported: Team document sharing
  • Supported: Call and meeting analytics

Zoom Videos

Zoom Workplace is an AI-powered collaboration platform.
Zoom is the official unified communications platform for MLB™, powering their Replay Operations Center, MLB.tv™ fan experience, and even the MLB Draft™ with Zoom Meetings, Zoom Phone and Zoom Contact Center.

Zoom Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android, Blackberry, Mobile Web
Supported CountriesNorth America, South America, Europe, Africa, Asia, Australia
Supported LanguagesEnglish

Frequently Asked Questions

Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone, Meetings, omnichannel cloud Contact Center, smart recordings, and Whiteboard.

Webex Meetings, GoTo Meeting, and Microsoft Teams are common alternatives for Zoom.

Reviewers rate Call recording highest, with a score of 8.3.

The most common users of Zoom are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(5191)

Attribute Ratings

Reviews

(1-25 of 734)
Companies can't remove reviews or game the system. Here's why
Score 10 out of 10
Vetted Review
Verified User
  • Host a secure, free video conference call on any device, like your laptop, smartphone, tablet, or smart display.
  • Screen sharing and annotation.
  • Encryption: By default, Zoom requires encryption for all data transferred between the Zoom cloud, Zoom client, and Zoom Room.
  • Virtual backgrounds: enabling/disabling.
  • security
  • quality and other features
  • Streaming for higher qualities
  • AI enhancements
Kim Pomares | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • It works all the time
  • It is simple to use
  • Audio quality is the best of all the programs we have used
  • Video quality is the best of all the programs we have used
  • Zoom is just starting with Ai. It would be good to be able to customize the meeting summary prompts
  • Better integration with ZohoCRM, so that SMS messages can be logged as well as phone calls.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Wide range of customizable account settings, both for the whole company and at the individual level
  • Easy to use in-meeting settings, flexible options for sound and image devices, screen sharing and views
  • Quick and simple recording option with clear warning for all participants
  • The need for an installed app and the joining process is complicated for one-time users, specially if they're not tech savvy.
  • The settings are poorly organized, hard to find and understand, especially being so varied
  • The application often consumes a lot of machine resources, which causes performance issues
April 08, 2024

Zoom does the job

Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Stable platform
  • Easy for people to use
  • Screen sharing
  • Allowing my student in China to watch Youtube and see Google results without breaking international laws.
  • Using the editing functions to write on things is clunky.
  • The whiteboard is not as easy to use as holding a little whiteboard up to a screen.
  • I don't yet know how to teach the AI how to spell words.
  • The AI is set to American English spelling.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Editing, trimming and downloading recordings is simple
  • Popping out the chat, and screensharing just keep getting better.
  • registration, reporting, transcript searchability - all very user friendly
  • AI Companion and Summary are game changers!!
  • You can't see participants when screensharing
  • Anyone with the link should be able to start the meeting (like Teams)
  • Copy Summary into a downloadable Word document.
Score 2 out of 10
Vetted Review
Verified User
Incentivized
  • Online meetings
  • Outbound calls
  • Inbound calls
  • Online management interface is too complicated
  • Difficult to understand customization features
  • Careless tech support
  • Careless billing support
  • Careless sales managers
Score 6 out of 10
Vetted Review
Verified User
  • Simplicity in administering meetings
  • Stable platform whether using it on a PC or ipad or phone
  • The ability to save meeting formats was helpful, We didnt have to re-do everything each time
  • For me the sharing of a desktop for instructional purposes was more difficult than I expected.
  • Zoom is not the low dollar application. They need to rethink their pricing sructure.
December 11, 2023

Zoom

Score 9 out of 10
Vetted Review
Verified User
  • Good quality AV
  • Easy to use
  • Stable platform
  • Nice additional features.
  • added adjustments for audio and video
Elias Plagiannakos | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Exceptional customer service, account managers and ticket escalation.
  • Flexible, evolving and simple Zoom Room deployment experience.
  • Easy and effective digital signage solutions.
  • A constant effort to improve and integrate new features into their Zoom clients.
  • Digital Signage: Currently, one install = one signage. Bring on multiple screens and streams from a single host!
  • Zoom Rooms: Your website and documentation only indicate the system/hardware requirements for Intel-based machines. Why doesn't AMD get any love?
  • Zoom Rooms: The list of compatible/approved HDMI capture devices is out of date; at least 1/3 are discontinued, and there aren't any cost-neutral alternatives on that list when compared to the previous Logitech Capture and Magewell devices.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • It allows us to connect with each other and customers easily and quickly by simply sending a link.
  • It is user-friendly.
  • It has a lot of options when holding a meeting (breakout rooms, screen sharing, recording, etc.).
  • It would be nice if the 40 minute time limit weren't an issue.
  • The customer service hasn't always been great.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Audio clarity.
  • Copy-paste option to the customer's screen.
  • Clarity with even less data bandwidth.
  • Easy to use.
  • Minimizing and maximizing the screen is a bit confusing
  • At times, the meeting invites accepted in outlook does not show up in the zoom application.
  • I would prefer if the app is always signed in,
Score 8 out of 10
Vetted Review
Verified User
  • Single Sign On - Intergation with our Active Directory
  • Incredible video/audio quality
  • Settings to limit abuse by participant
  • Recording quality could be improved
  • Auto-update could be improved. We had to manually update some clients from unsupported versions of the software
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