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Zoom Reviews

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1367 Ratings
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Score 8.9 out of 100

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TrustRadius Top Rated for 2019
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Reviews (1-25 of 595)

Matthew Gardner | TrustRadius Reviewer
January 18, 2020

Zoom - the answer to all the other video solutions

Matthew Gardner
Score 10 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

Very good for sales, marketing, and onboarding/training calls with screen shares where you need reliability and ease of use and to keep a recording of the session. Less suited for product demos which will be disseminated by email, it is not a hosting/editing tool.
Read Matthew Gardner's full review
Melissa Wade | TrustRadius Reviewer
February 18, 2020

Try Zoom! It's great!

Melissa Wade
Score 9 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

Zoom is perfect for a one-on-one discussion with individuals who work remotely. It allows you to see someone face-to-face in a meeting without the expense of flying or driving for the meeting. It allows for visual interaction and display of information in a way that is very simple and easy.
Read Melissa Wade's full review
Diana Anderson | TrustRadius Reviewer
October 16, 2019

Zoom Room Review

Diana Anderson
Score 10 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

Zoom is well suited in cloud video meetings. Far better experience that current competitors. Zoom makes it easy to start/join a meeting from any device.
Read Diana Anderson's full review
Charles Browder | TrustRadius Reviewer
October 16, 2019

Zoom was the absolute best choice for our company

Charles Browder
Score 10 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

If you have to video conference anyone, and I do mean ANYone, Zoom is the perfect platform for that. Part of my job is helping our company adopt new technologies that we purchase, and Zoom is our preferred method. Maybe for an intimate setting or a performance review, I wouldn't use Zoom? But for almost any other scenario, I would recommend using Zoom.
Read Charles Browder's full review
Tanner Lichty | TrustRadius Reviewer
October 15, 2019

Zoom Has Transformed Communication and Collaboration for Western Union

Tanner Lichty
Score 10 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

Zoom is fantastic for users to easily join a meeting from their laptop. Zoom also works wonderfully in conference rooms spaces when paired with touch screens. These touch screens running Zoom Rooms make it easy for a user to walk into the room and quickly start a meeting. It is slightly less optimal for large, all-hands meetings.
Read Tanner Lichty's full review
Shilo McCabe | TrustRadius Reviewer
October 15, 2019

Zoom is awesome!!!

Shilo McCabe
Score 10 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

Zoom is well suited for scheduling all-team meetings where everyone can seamlessly be on video, and anyone can screen share with very little training/orientation.
Read Shilo McCabe's full review
Dylan Smith | TrustRadius Reviewer
October 15, 2019

Zooming Past the Competition

Dylan Smith
Score 10 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

I honestly believe that Zoom is on the right path to be the future leader in business communications. From my experience, zoom really does listen to its users. In my company, we have some users who aren't as computer savvy as others, and yet they're able to pick up Zoom without issue. Being an all-in-one type of communications platform, Zoom helps users transition from the many solutions they already use to Zoom. Chat, phone, meetings, support. Just Zoom. Instead of looking for this application for this or for that, you just have to find Zoom. I'm excited to see future developments from this company.
Read Dylan Smith's full review
Christine Austin | TrustRadius Reviewer
September 30, 2019

Zoom, The Speedier Solution to Web Conferencing

Christine Austin
Score 9 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

Zoom is a fantastic all-in-one web conferencing solution for those looking to have different participant viewing options and screen sharing. Depending on your computer, Zoom can tend to drain your laptop battery pretty fast, even in a 2 hour meeting. So I advise having a charger on hand. Otherwise, the platform seems to have minimal problems.
Read Christine Austin's full review
John Whelan | TrustRadius Reviewer
December 13, 2019

Great quality, easy-to-use video conferencing platform

John Whelan
Score 10 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

Zoom is well suited for group meetings and group work. Also for one-to-one meetings with team members or relevant stakeholders. It's also useful if you don't want to share your phone number to chat for example via WhatsApp, the meeting can take place via Zoom with just email/meeting ID, etc.
Read John Whelan's full review
Tanish Pruthi | TrustRadius Reviewer
December 11, 2019

We Use Zoom To Conduct High Quality Video Calls. It Is An Indispensable Tool For Us That We Use Every Day!

Tanish Pruthi
Score 9 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

Zoom is the most suitable when yours is a SaaS business and you have clients all over the world. Instead of wasting time and money on having face to face meetings, it is much better if you have high-quality video calls. But, if you want to create personal relationships, of course, don't compromise meeting your client in person.
Read Tanish Pruthi's full review
Dmitry Pashkevich | TrustRadius Reviewer
November 10, 2019

Best-in-breed videoconferencing solution that is robust and scalable

Dmitry Pashkevich
Score 10 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

Although I think it works perfectly for all teams and individuals and is the best-in-class product in the industry, the cost may not be justified for small teams or teams who don't use videoconferencing a lot. However, if you have remote employees or do a lot of sales/support/consulting/recruiting over videoconferences, you will likely get a lot of value from Zoom, and the product will scale nicely as your business grows. They're constantly improving it, the product evolves much faster than the competition (e.g. Google Meet, GoToMeeting, BlueJeans, etc.).
Read Dmitry Pashkevich's full review
Austin Jones | TrustRadius Reviewer
November 05, 2019

Zoom's Open-Device Platform Enables us to solve ANY Unique Meeting Issue!

Austin Jones
Score 10 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

Zoom's open-device platform makes it incredibly easy to find a solution for even the most unique use-cases, this makes it incredibly easy for us to sell those who are less inclined to change about the new experience's Zoom can offer.
Read Austin Jones's full review
Michelle Braun | TrustRadius Reviewer
November 01, 2019

Zooming along with Zoom

Michelle Braun
Score 8 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

Zoom's great for virtual meetings. Unfortunately, we're not able to use it for webinars - as it doesn't integrate with our LMS (Learning Management System), the way we need it to for compliance training (e.g. accurately port the Learner attendance and their answers to each polling question).
Read Michelle Braun's full review
Marguerite Cogliano | TrustRadius Reviewer
October 30, 2019

Zoom Meetings

Marguerite Cogliano
Score 10 out of 10
Vetted Review
Reseller
Review Source

Likelihood to Recommend

Well suited for multi-office companies, teleworkers, and anyone who directly interacts with clients. Zoom is a fantastic tool for coaches, therapists, and trainers to provide virtual service while still giving clients an in person feel.
Read Marguerite Cogliano's full review
Brayan Alvarado | TrustRadius Reviewer
October 30, 2019

Zoom just works!

Brayan Alvarado
Score 10 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

It's hard to say where it's not well suited, because I've been in 2 companies where Zoom was used to its full potential. I was at a small company of about 250 users, and everyone loved it. Including the company I am at now where it's 1700 employees.
Read Brayan Alvarado's full review
ANIKA SINGH | TrustRadius Reviewer
October 24, 2019

Undoubtedly best video conferencing software

ANIKA SINGH
Score 9 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

Zoom is very simple and easy to understand webinar software. It offers online business meetings , personal calling and mobile services into one collaboration system. The cloud sharing feature is very great. For any ongoing meeting with a good internet connection users can hold the call.
Read ANIKA SINGH's full review
H. Alexander Bustos | TrustRadius Reviewer
October 24, 2019

Ditch the rest and save yourself the headache; Zoom is the VC King

H. Alexander Bustos
Score 10 out of 10
Vetted Review
Reseller
Review Source

Likelihood to Recommend

It is well suited for video conferencing. Ditch the rest (Hangouts, Highfive, Cisco, Polycom) - Zoom is seamless with very little overhead to get things running. Hardware agnostic so not tied to any one type of device.
Read H. Alexander Bustos's full review
Amanda Carpenter | TrustRadius Reviewer
October 22, 2019

Zoom - A great way to include all in meetings.

Amanda Carpenter
Score 9 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

Working at a community college, with multiple campuses, it's a great tool to connect those who cannot be in the same place at the same time. Especially for virtual campus members. Some professors do not even live in the same state, so it's a great way for them to "meet" their colleagues and feel more included.

Nothing can replace face-to-face communication, however, this is a great alternative when that just isn't possible.
Read Amanda Carpenter's full review

Zoom Scorecard Summary

Likelihood to Recommend (1367)
8.9
Likelihood to Renew (15)
9.4
Usability (14)
9.7
Availability (1)
10.0
Performance (1)
10.0
Support (14)
9.2
Implementation (7)
9.6
Product Scalability (1)
10.0

Feature Scorecard Summary

High quality audio (578)
8.9
High quality video (580)
9.0
Low bandwidth requirements (512)
8.0
Mobile support (1)
7
Desktop sharing (574)
9.3
Whiteboards (360)
8.4
Calendar integration (510)
8.6
Meeting initiation (564)
8.9
Integrates with social media (219)
7.7
Record meetings / events (536)
9.0
Slideshows (379)
8.8
Live chat (480)
8.8
Audience polling (292)
8.4
Q&A (331)
8.4
User authentication (403)
8.8
Participant roles & permissions (452)
8.7
Confidential attendee list (315)
8.5

About Zoom

Zoom
Zoom is a popular online meeting and video conferencing platform known for its webinar capabilities for live virtual events and broadcasting. It features HD video and audio, collaboration tools, chat functionality, and an enterprise cloud phone system.

In addition to the above features, Zoom also offers:

Zoom Video Webinar
Zoom offers a Video Webinar option supporting unlimited audiences viewing live with presentation engagement tools like group chat, dual screen support, live broadcasting to YouTube or other platforms, polling, and other features supporting streaming webinars and virtual events.

Zoom Rooms
Zoom offers hardware and software bundles for businesses looking to streamline their web conferencing services.

Zoom Phone
With Zoom Phone, users can bundle their voice, video, voicemail, messaging, meetings, and conferencing through one application. It can carry out calls over cellular voice, cellular data, or WiFi connections and is supported on Windows, MacOS, iOS, and Android devices.


Categories:  Unified Communications as a Service (UCaaS),  Video Conferencing,  Web Conferencing

Zoom Features

Performance & Compatibility of Online Events Software Features
Has featureHigh quality audio
Has featureHigh quality video
Has featureLow bandwidth requirements
Has featureChrome compatible
Has featureFirefox compatible
Has featureSafari compatible
Has featureIE compatible
Has featureAvailable for Linux
Has featureAvailable for OS X
Has featureAvailable for Windows
Does not have featureMobile support
Screen Sharing Features
Has featureDesktop sharing
Has featureDocument/File sharing
Has featureApplication sharing
Has featureWhiteboards
Online Meetings / Events Features
Has featureScheduling
Has featureCalendar integration
Has featureMeeting initiation
Has featureEnd meetings
Has featureIntegrates with social media
Has featureRecord meetings / events
Has featureDial-in attendance
Has featureOnline attendance
Has featureMute
Has featureSlideshows
Has featureMedia
Has featureInternational calling
Has featureMultiple webcam streams
Online Events Collaboration Features
Has featureLive chat
Has featureAudience polling
Has featureQ&A
Has featureMeeting space storage
Has featureAnnotation
Has featureRemote support features
Online Events Security Features
Has featureUser authentication
Has featureParticipant roles & permissions
Has featureParticipant list
Has featureConfidential attendee list
Has featureSecure file sharing
Additional Features
Has featureMobile Screen Sharing
Has featureVideo Breakout Rooms
Has featureScreen share video with audio

Zoom Video

Zoom Product Overview Video -- Zoom is revolutionizing the ways teams collaborate. Whether you're connecting multiple conference rooms or adding remote attendees. Meeting face-to-face is as simple as a single touch.

Zoom Integrations

Slack, Salesforce.com, Marketo, Google Drive, Box, Dropbox, Pardot, Zapier, Skype for Business (formerly Lync), Microsoft One Drive, Microsoft Outlook, Google Calendar, Google Chrome, Mozilla Firefox, LTI Canvas, LTI Blackboard, LTI Moodle, LTI Desire2Learn, Kubi

Zoom Competitors

Pricing

  • Has featureFree Trial Available?Yes
  • Has featureFree or Freemium Version Available?Yes
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?No
On-premise EditionPricing DetailsTerms
Virtual H.323/SIP Room Connector49/month
Business19.99/month
SaaS EditionPricing DetailsTerms
Basic$0
Pro14.99/month
Business19.99/month
Zoom Room Conference Room49/month
Webinar54.99/month

Zoom Support Options

 Free VersionPaid Version
Live Chat
Email
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar
Phone

Zoom Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows, Linux, Mac
Mobile Application:Apple iOS, Android, Blackberry, Mobile Web
Supported Countries:North America, South America, Europe, Africa, Asia, Australia
Supported Languages: English