July 31, 2019
TrustRadius
Zoom is an online meeting and video conferencing platform known for its webinar capabilities for live virtual events and broadcasting. It features HD video and audio, collaboration tools, chat functionality, and an enterprise cloud phone system.https://media.trustradius.com/product-logos/X0/J2/JJQC92U6VWBP.PNGZoom Video CommunicationsOnce you try Zoom, you won't look back2019-07-31T18:28:00.011ZAt Northern Arizona Healthcare, we use Zoom daily for business and telehealth meetings. We also use Zoom for our Continuing Medical Education lectures. 5 years ago, we relied heavily on our Polycom video conference systems for site to site meetings. They worked great as long as you could make it to one of the specific locations in which the meeting was being held. For those that couldn't be present in person, they had to call in on the phone. Participating by phone was a less than optimal meeting experience, not only for the remote participants but also for the folks who were trying to understand said remote participants. In working to solve this problem, we came across Zoom at the InfoComm Convention in Las Vegas in 2014. Zoom provided an easy way for us to continue using our Polycom equipment and allow those remote participants to join from their own device as a full video participant. Not only that, we were able to replace WebEx with Zoom and we got a lot more bang for our buck.,Zoom meetings are easy to start and join. With some other web meeting platforms, it is difficult getting the software onto your computer. We've found that Zoom installs the first time you click on the meeting link with one-click ease.
Recording your meetings in the Zoom Cloud is simple. Click record and then after your meeting is over, you get an email from Zoom with your recording link.
Zoom is platform agnostic. It works with computers, laptops, mobile devices, Linux machines, and legacy video conference systems.,In our environment using Polycom systems, videos that are being shared don't come through really well on the Polycom systems. The audio is usually very fluid but the video will lag or stutter.
Virtual backgrounds have a come a long way, but I recently saw a "blur background" feature on a competitors platform that looked quite good. It'd be great if Zoom could do something like that.,10,For the same cost that we were spending on WebEx, we were able to utilize our Polycom systems and allow 5x as many people to have Zoom accounts.
On top of our Pro Zoom accounts, we have twice as many colleagues using the basic account for daily huddles and 1:1 training with other colleagues via screen sharing.,We do not use Zoom rooms.,Polycom RealPresence Group Series, Webex Meetings, Skype, BlueJeans, Vidyo, GlobalMed eNcounter and AvayaMike MillsThe best video conferencing app I have seen2019-08-12T01:25:54.254ZZoom is used by our Sales, CS, and Executive teams to communicate with clients, vendor partners, and potential customers. We regularly need to do video conferencing where we can see faces, do screen shares, and record calls in a way that makes it easy to share the recording with others later.,I appreciate that you have many options for what is being shared and how the viewer experiences it when you do a screen share.
The video recording quality is good, and allows us to essentially make a training or demo video in the process of doing a call.
The scheduling Chrome extension makes it easy to turn a calendar event into a Zoom meeting.,On calls, audio quality can be bad, and we have spent time trying to fix it when time is short. It's rare, but it probably happens once a month.
Occasionally I will join a Zoom event on my calendar and be added to a "room" where I am the only person. I'll then get an email from other attendees who say they are logged into the meeting and can't see/hear me.
There are a lot of pop-ups that seem unnecessary when I just want to join and leave my calls smoothly.,8,Zoom has come out with new features that allow us to dump other programs and put more needed functionality in one place.
Zoom allows us to juggle lots of quick meetings throughout the day with easy calendaring and entry into and exit from calls.
Zoom screen-sharing is clean enough that we often hold meetings via Zoom with people in the same building rather than needing to gather.,We use Zoom Rooms for all-hands meetings, and to run webinars from static locations like conference rooms. I think there are easier to use programs out there for this functionality (i.e. more intuitive UI), but the fact that we already use Zoom and can have this tool through an existing product we use is great.,Join.me and GoToMeetingMike HilverdaConference Call Meetings Better With Zoom2019-08-12T00:07:05.921ZZoom is the primary online meeting software that we use. Zoom allows the organization to easily set up meetings where everyone can join with a simple link. The connection is mostly uninhibited, allowing for clear communication. It is easy to record, share screens, and do remote control access, which is very helpful when communicating with customers to debug issues.,Screen share.
Audio.
Remote control.,Meeting configurations can be different among meeting rooms.
The leave meeting button could be more accessible.
Computer audio doesn't seem to work.,9,Improved online meetings.
Clear audio.
It's simple to set up meetings.
Less overhead.,Zoom Rooms works as intended. It allows for anyone to easily schedule and start a meeting with not a lot of overhead. After the company set up the Zoom Rooms, conference room meeting setup has become a lot simpler, especially if a remote connection is required. Zoom Rooms gives a very professional feel to it without having to hire out or pay for another service.,Cisco Webex CallingKaleb-John LooZOOMing Along With Video Conferencing2019-07-10T01:24:36.033ZWe use Zoom as our video conferencing platform internally and with clients. We previously used GoToMeeting, but found that Zoom was a superior experience and a better product. Over time we have been proven right, as the advancements and features in Zoom allow us to scale without changing the account type, and allows us to do more. The idea of face to face communication, on any device, is a big problem solved.,High quality video.
Cloud storage of recordings.
Google Calendar integration.
HD video.,Less customer mail about things we already know.
Better support for small business users. Email and chat isn't always the best route.
Better multi-monitor support.,9,Zoom, when we use it, makes it easy to see everyone on a call.
Zoom creates a great water cooler effect for stand ups.
Zoom is a very useful tool for working with remote staff.,Andy AbramsonImproved productivity and enhanced user experience for onsite and remote workers with Zoom!2019-08-01T20:34:07.564ZWe implemented Zoom as a replacement for Webex. We also have plans to replace our existing Skype for Business chat functionality and will be working with Zoom in the near future to pilot the cloud PBX functionality.,Ease of use for the desktop client
Zoom rooms could not be easier.
Chat features are strong and easy to understand and use,Hmmmm - not many areas honestly. One improvement we've noticed that sometimes the chat features are not available when in a meeting (you can chat as part of the meeting, but not to people outside of the meeting)
We have had a few (many less than Webex) disconnections from ongoing meetings. Typically this is explainable due to connectivity issues with the client.,10,Greatly improved communications and collaborations
Better customer experience (both with our org as well as with our partners and clients!),Yes we do! We've just implemented our second Zoom Room with many more to come. They are super easy to use and require no user education. The configurations and equipment are robust and can be locked to to prevent accidentally meddling. With the equipment we are using the audio and video quality is exceptional!! We've started using zoom rooms (and Zoom in general) for some of our client on boarding and employee interview processes (which is huge!).Craig RileyZoom's technology supports collaboration in cross-functional team meetings2019-08-01T20:28:35.778ZZoom is being used to host recurring meetings with global stakeholders in cross-functional teams. Meetings are focused on customer strategy and key initiatives for our business. The video and phone capabilities eliminate the struggles of a standard conference call.,Sharing one screen in presentation mode, while allowing you to reference other documents without being visible in the meeting
One-click sign-in capabilities make joining meetings easy while travelling
Recurring meetings are easy to schedule with Zoom membership plans,Zoom requires downloading the Zoom software, which takes a few minutes on the first meeting
Plan options are somewhat confusing. I had to review multiple times before figuring out the bare minimum plan required to host a recurring meeting.
Expensive when adding on items in addition to basic plan.,9,Improved communication on Zoom calls due to video capabilities
Collaborative focus of teams in calls to see one document being presented and update instantly,No.,Webex MeetingsElizabeth Ann AshleyIt Works!2019-08-01T17:36:15.578ZZoom is being used by several departments to facilitate international communication with partners across the globe.,Connect people with various levels of IT service to each other.
Web-based information-sharing meetings.
Share files and documents for presentation.,Some of the features block out screen space that could otherwise be used for presentation.
Certain products, particularly with 3rd party sound/video peripherals, can be difficult to connect.,10,We've been better able to connect with our overseas research partners through Zoom.
Planning has been enhanced.,GoToMeeting and SkypeSean ToczkoZoom Transformed Our Work!2019-08-01T15:20:46.383ZI’ve found Zoom to be transformative in our ability to expand our services and educational offerings. At first, I was unsure how or if it was going to work and now I use Zoom for almost all my meetings. My travel hours have been greatly reduced and my partnerships have increased as a result of the Zoom platform. I would highly recommend!,Connecting partners.
Disseminating best practice.
Personalizing meetings.,No ability to track individual polling responses.,10,More accessibility.
Puts a name with a face!Adam ThompsonZoom is the future!2019-08-01T14:45:11.679ZWe use Zoom as a tool to communicate with our employees remotely, conduct training, and host Q&A sessions they may have. It enables people to connect remotely and not be confined to traveling to a specific location. The flexible to conduct business has been the key reason why we enjoy using it and the feedback has been very positive.,Flexibility to be used on any platform...Mac, PC, phone, or tablet.
Ease of use and practically no software required.
Option to connect via the web or phone or both.,Better integration with calendar apps
More cloud storage
Ability to set meeting expirations for records and live meetings.,10,Communication has increased between employees.
Appreciation for the flexibility to conduct meetings.
Usage and attendance at training has increased.,Unfortunately, we have not used the Zoom Rooms feature.,Google Hangouts,20000,2,Trainings
Meetings
Communication between employees,Record minutes of a meeting
Offer offsite flex schedule
No excuse not to join with both phone and internet options.,Interactions with customers
Sharing best practices publicly
Having an online conference,10,Google Hangouts, GoToMeeting, Skype for Business (formerly Lync)Snehal BhaktaThe best tool for work sessions2019-08-01T14:26:38.480ZZoom is currently used by the entire organization. Everyone has a normal user, and there is a professional user in each area who is in charge of supporting the rest of his teammates as we have offices throughout Mexico. Zoom has helped us remove the distance barrier and have a clearer and more efficient communication between the different cities.,The recording function of the session is amazing.
the sound and audio is spectacular.
Very simple and intuitive to use.,The front-end: make it more beautiful, more visual.
That allows you to dial from 2 or more locations in the same session.
Improve audio quality in cloud recordings.,10,Collaboration has definitely improved.
We have saved costs since telephone conferences are now videoconferences and this serves as a training platform for a new process or system.
It helps us to physically know people who are in other cities and you know who you're trying to create an environment of more confidence.,I didn't have to use Zoom Rooms.,Google HangoutsSalvador Reyes TreviñoZoom is a great platform for easily supporting remote employees2019-08-01T02:41:28.495ZWe use Zoom to support our remote real estate agents who are physically located several hours from our office. By using Zoom, we are able to host new employee onboarding meetings, and to provide virtual training on a regular basis for them.,Zoom is very easy to use to set up one-on-one meetings.
Zoom works well to provide training classes to multiple participants.
The integration with Google Calendar is easy to use and powerful.,I wish the Pro plan had a little more than 1GB of cloud data without having to do the $40/mo add-on for more storage.,10,We have saved money by not having to make as many physical trips to meet with remote employees.
We have been able to host additional virtual classes that we weren't previously able to.,No I haven't used Zoom Rooms.,Google HangoutsMarty RichterOne of the best in the markets - KEEP UP!2019-08-01T02:06:14.489ZZoom is being used across the whole company spanning multiple countries. It's lag-free and very easy to set up.,Set up is extremely easy.
The integration is great with other tools, such as calendly.
It's lag-free in most countries.,Setting Zoom up for other users is difficult.,10,It's not cost related, but we have seen a great improvement in cross-border communications.,I'm not too familiar with Zoom Rooms, and I guess one of the key points for improvement would be regular check-ups and specific training/introduction for new users.Eddie ChuiZoom Lover2019-08-01T01:52:34.177ZZoom is being used by several people in several departments across our organization. It helps us communicate with our own folks in other locations in the country, as well as with consultants and advisors overseas. It is especially useful for us because we often have bandwidth problems, but Zoom adapts to that, so we never lose connectivity.,Scheduling and joining meetings is easy; sharing meeting IDs is easy.
Connectivity is great! We have rarely lost a call due to poor bandwidth.
Collaboration during meetings is a breeze (sharing screens, chatting, etc.).,When in a meeting, it is sometimes confusing to go from control panel to the meeting screen.,10,We have achieved both cost savings and improved collaboration. I am able to have efficient and effective video conferences without having to invest in expensive equipment. I can invite anyone to join, without requiring them to have expensive equipment or a paid license of their own.Lorena MaduroZoom review2019-08-01T01:46:55.545ZWe use Zoom as a communication tool in European Research Projects of 8 to 10 partners, totaling up to 30 people. Zoom allows us to hold our plenary meetings on a Monthly or bi-Monthly basis. Currently, only the Center for Research in Computing is using Zoom in their projects. Occasionally we use Zoom for other training or administrative sessions.,Interactive online sessions with screen-sharing.
Good audio quality.
Good recording quality.
Cloud service recordings.
Intuitive desktop and mobile interfaces.,Improvements in the mobile interface.
Improvement in audio quality when video is turned on.
Options for coupling meeting notifications with calendars (google, icloud, etc.).,9,Cost savings.
Good quality online meetings.
Provides recording of online meetings.,No, we don't use Zoom Rooms, so I can't say anything about this feature.,GoToMeeting and Cisco Webex CallingEmil SlusanschiZoom is so much more intuitive than other meetings services I have used!2019-08-01T01:33:05.015ZWith 40 stores and a team of employees around the country, Zoom has been an amazing tool in keeping our internal team here connected with constant face to face meetings. We're also able to use it for meetings with business partners and for hiring and training.,It's easy to connect! We have team members joining meetings via desktop computer, smartphone video, or just calling in, and they have all raved about how easy it easy to connect.
It's so quick and painless to schedule a meeting! It takes me less than a minute, and I love all of the options available with a simple click as I'm setting it up.
The visual presentation with several uses on-screen at once is perfect. It's easy to see and keep track of all meeting attendees.,I've been using Zoom for several months and don't have a single idea for improvement at this point.,10,Zoom allows us to conduct training that we used to do in person, saving us the cost of travel.
Zoom allows us to better connect and roll out initiatives to a team of employees around the country.
Zoom allows us to build better rapport with business partners around the country that we may not be able to see in person for months.,No,Webex MeetingsGarrett SheehanIn the world of Zoom2019-07-31T20:42:57.027ZIt is basically used by the entire company. Our company is 80% distributed, so Zoom and video conferencing are very essential. From Finance to Engineering, everyone utilizes Zoom.,Screen Share
Integration with Google Apps
Personal meeting ID
Record meeting,Connectivity
Audio and some preferences,9,None really,It is amazing. Sometimes the hardware has issues that caused us to restart it but the fix is usually a 2-minute fix and it is up and running again.,BlueJeansNicholas JocsonZoom is Zooming ahead of the competition2019-07-31T20:31:26.409ZWe are using Zoom for weekly meetings by almost every department within our organization. We use to do screen sharing sessions when troubleshooting issues end users are having or when we are needing to touch base as a team.,Reliable
Easy to use
Integration with other systems,We occasionally run into issues scheduling meetings.
The new look is causing us some headaches getting used to it.,9,Zoom is less expensive than competitors.
Zoom tends to be more reliable with the limited bandwidth locations we have.
It allows for greater collaboration when employees are spread out among multiple locations.,I am not sure if we use Zoom Rooms,Webex Meetings, GoToMeeting, Skype and BlueJeansJacob SnyderNever miss a client meeting!2019-07-31T20:16:44.964ZWe utilize Zoom in our Customer Success department to have clean communication with our clients. We have a high touch success model and Zoom helps us quickly and effectively conduct meetings with our clients. We can share our screen easily and share important information back and forth. It addresses the issue that our book of business is national and global and there are no barriers to us connecting with Zoom.,Screen sharing
Conference calls
Demos,Sometimes when you share a screen, the little bubble that shows you the guest list makes it hard to see what's on your screen.,10,We never miss a meeting or have issues connecting!,We do not use this feature.,GoToMeetingJoshua StidhamZoom is the best video conferencing product out there for day to day professional use2019-07-31T20:07:17.392ZI was first introduced to Zoom about 7 years ago by a client that needed a basic video conference service. I was immediately impressed by the simplicity of use, which enabled even mid-level technicians to execute events that it was used on. We now use Zoom as the basis of any small video conference across the business, up to large scale full production communication. It is my personal choice for phone and video conferences for internal or external meetings/ I have my own personal account within the business. The number one problem that Zoom addresses for me in comparison to standard phone conferencing (which incidentally is the primary reason I have a personal account) is the moderation. The lack of moderation on our old phone conferencing system made teleconferences very hard to manage if someone's phone went rogue. Zoom allows me to deal with that issue, with the added benefit of video and screen sharing if required.,Moderation
Screen sharing
Room system integration (SIP / h.232)
Pricing,Remove the need for the telephone restrictions to more countries in the basic product
Open up higher broadcast quality options,10,Improved collaboration internally due to increased moderation and screen sharing options
Easy product to offer our clients for their video/tele-conference needs
Income stream,I personally do not use Zoom Rooms.Daniel QuinnIT administrator's and end user's lives made EASY.2019-07-31T19:40:03.587ZZoom has been an incredible tool which replaced Skype for business in my organization. It's being used by the whole organization. Being a cloud video conferencing tool, it solved many problems that we were facing while using Skype for Business a few years back. Quicker in implementation and peace of mind for the IT team.,Cloud Video conferencing solution avoids complex hardware appliances for hosting locally, hassle-free setup by IT team, less time to deploy.
End to End encryption and less bandwidth consumption. HD video and voice features.
Easy to use and does not need training for end users. All categories of people use it.
Zoom conference rooms are great and easy to use.
Very competitive pricing and has various price packages.
Plugins for Mail clients, browsers, etc. are really great features.
Joining by phone is greatest advantage.
Recording the session and maintaining the recording over cloud is wonderful feature.
Wonderful administrative console and controls offered.,Administrators should be able to specifically able to enable recording feature for individual user. At present enabling recording feature enables for all users.
Creating different groups in corporate and Security rules to restrict communication among the groups is not available.
Large group meetings have some restrictions on mute/unmute voice and video after the meeting starts.
Using Mac for Zoom rooms can be expensive for some of small companies.
Some of the zoom room multiple screen setups reflect differently at times while the changes are made while conferencing is ON.
AD integration and avoiding non corporate workers to communicating with corporate workers.
Data sharing restrictions outside corporate.
In short there are many Security controls absent.,10,+ Collaboration has never been better since we switched to zoom.
+ Cost control is significant.
-- Security controls are a challenge which I have mentioned in Cons.
+ Almost Zero tickets related any assistance for Zoom with Helpdesk.,Zoom Rooms are one of the best offerings for corporate. We have not trained or create a Zoom Room to help documentation. Users just started using on Day 1 without any questions. Sharing of screen, calendar integration of the Zoom Rooms, Interoperability with other platforms (Cisco/Polycom), Display options, Live check for any Jitters in the conference and participants, etc.,Adobe Connect, Polycom RealPresence Group Series, BlueJeans and Skype for Business (formerly Lync)Venugopal KaramsiBest video conferencing tool2019-07-31T19:27:36.723ZZoom is being used by our whole organization. We were able to consolidate all of our video conference services to Zoom. The #1 feature that our user's requested was recording and Zoom was able to address that.,Ease of use when scheduling
Easy to join a meeting
Easy to record a meeting,Cannot use dual iPads to display schedule in one room.
Better security when it comes to outside users joining a meeting or viewing a recording.
Would love to see Zoom work with Google Jamboard.,10,Cut annual cost of web conferencing
Free digital signage
Unlimited scheduling on Zoom Rooms,We have one Zoom Room for now. Our CEO loves Zoom and prefers it over other conferencing solution.,Webex Meetings, UberConference and DialpadBon NeovakulReliable, must-have tool fostering amazing collaboration2019-07-31T18:52:07.673ZCurrently, everyone uses Zoom across my company. We use it to communicate easily across teams and locations. I work 50% remotely so Zoom is absolutely necessary to participate in HQ meetings. The connection is very reliable and I trust it with my meetings that span over 25 people for hours at a time.,Easy to initiate a meeting
Reliable connection
Easy to share my screen,Security/privacy
Ability to stabilize connection when WiFi is poor,10,Saved costs by allowing people to work remote
Making cross collaboration very easy
Instant 1-1s without any set up work,We do not use Zoom rooms.,Google HangoutsAndrew TatisGreat Product2019-07-31T18:43:27.398ZZoom is being used in my department to hold video interviews with managers and candidates who would otherwise be unable to meet in person. This allows for a more personal conversation and we can also video the interview for future reference.,Allows for personal conversation amoung individuals in serval different locations.
Ease of use for first-time users.
Provides recordings for future reference.,Formatting of the invite could be cleaner and better organized.,10,Reduced cost of travel for employment interviews.
Increased comunication effectiveness.Tari KrupinskiClick and connect with Zoom2019-07-31T18:18:02.302ZReal estate is an ever-changing industry that requires cutting edge tools to help consumers understand the state of their market and the value of one of their greatest assets. Zoom helps me to connect & better show consumers and colleagues this information in real-time while recording the information for future use.,Allows for collaborative discussion.
Works on multiple devices so you're not tied to the computer.
Records in multiple formats (video, audio, and chat files) allowing for clear communication.
Integrates with Gmail & Google Calendar to help keep your time managed.,The file-sharing feature only shares at that moment with whoever is online right then. I'd like files to share separately from chat and remain available throughout.
The Emojis for applause, thumbs up, etc. should be integrated into chat, not in a separate area: participant.,10,No more long drives in heavy traffic! Zoom meetings are more convenient.
The ability for my client to share their screen helps me to understand my client's needs better
My time is valuable and now I can save time & money by meeting more often with less drive time, helping more people than if we met in person.,I don't use Zoom Rooms.,Webex Meetings, Adobe Connect and GoToMeetingJacqueline LechnerZoom, a reason to not miss court.2019-07-31T15:39:14.078ZWe use zoom in a mixed technology setting (Polycom, laptops, cell phones). We use it across our entire organization. It allows us to efficiently connect our proceedings with other parts of our govt to cut down on time spent and costs of transport.,The quality has been extraordinary. We used a competing solution before but it never quite met our expectations.
The reliability of Zoom has been excellent. We have never experienced any downtown from the service.
The user interface is simple making it easy for even our less experienced users to catch on and not feel intimidated.,The recent security issue with mac should have been handled before it was released to the public.,10,Reduced cost of transporting prisoners.
Able to safely and efficiently conduct hearings.
Permit families to adopt without having to have them travel from another state.,SkypeMichael Mills
Windows, Linux, Mac
Zoom
875 Ratings
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