Zoom Phone is excellent Cloud-Based VoIP
February 27, 2024
Zoom Phone is excellent Cloud-Based VoIP
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Zoom Phone
Zoom Phone was a great fit for us as our staff, mostly non-technical, was all-in on Zoom. We were able to go fully cloud-based with just a handful of handsets. It was easy to use personal cell phones as office phones. The price is competitive with other providers and it works very well for our staff, many of whom do not have offices but work throughout the state. We have had no issues with downtime, and when we've needed tech support for setting up features, Zoom Support has been responsive and very helpful. We recently renewed for another 3 years.
Pros
- Call routing for main numbers without needing call center software
- Transcription and emailing of voice mails
- Full functionality on cell phones
- Easy porting and implementation
- Intuitive for staff to use
Cons
- Call quality when there is not a good internet connection can be spotty
- Looking up staff members seems to require one click more than I'd like
- Freed us from buying and managing servers for an on-prem system
- Kept our staff in better touch
- Provided those we serve with numerous ways to reach specific staff members
Has all the features plus Zoom Meeting integration. Pricing is very competitive. Zoom Webinar is a cut above similar products, so having them all in the same family makes it easier for our staff, most of whom are not technical.
Do you think Zoom Phone delivers good value for the price?
Yes
Are you happy with Zoom Phone's feature set?
Yes
Did Zoom Phone live up to sales and marketing promises?
Yes
Did implementation of Zoom Phone go as expected?
Yes
Would you buy Zoom Phone again?
Yes
Comments
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