What users are saying about
6 Ratings
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Top Rated
2437 Ratings
6 Ratings
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Score 6.9 out of 100

Jira Software

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Top Rated
2437 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100

Feature Set Ratings

    Project Management

    8.9

    10000ft

    89%

    Jira Software

    Feature Set Not Supported
    N/A
    10000ft ranks higher in 14/14 features

    Task Management

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Resource Management

    10.0
    100%
    2 Ratings
    N/A
    0 Ratings

    Gantt Charts

    10.0
    100%
    2 Ratings
    N/A
    0 Ratings

    Scheduling

    10.0
    100%
    2 Ratings
    N/A
    0 Ratings

    Workflow Automation

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Team Collaboration

    10.0
    100%
    2 Ratings
    N/A
    0 Ratings

    Support for Agile Methodology

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Support for Waterfall Methodology

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Document Management

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Email integration

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Mobile Access

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Timesheet Tracking

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Change request and Case Management

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Budget and Expense Management

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Professional Services Automation

    5.0

    10000ft

    50%

    Jira Software

    Feature Set Not Supported
    N/A
    10000ft ranks higher in 3/3 features

    Quotes/estimates

    6.0
    60%
    1 Rating
    N/A
    0 Ratings

    Invoicing

    2.0
    20%
    1 Rating
    N/A
    0 Ratings

    Project & financial reporting

    7.0
    70%
    2 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • 10000ft is rated higher in 1 area: Support Rating
    • Jira Software is rated higher in 1 area: Likelihood to Renew
    • 10000ft and Jira Software are tied in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.6

    10000ft

    86%
    2 Ratings
    8.6

    Jira Software

    86%
    176 Ratings

    Likelihood to Renew

    4.0

    10000ft

    40%
    1 Rating
    9.0

    Jira Software

    90%
    35 Ratings

    Usability

    10000ft

    N/A
    0 Ratings
    8.0

    Jira Software

    80%
    26 Ratings

    Availability

    10000ft

    N/A
    0 Ratings
    5.3

    Jira Software

    53%
    6 Ratings

    Performance

    10000ft

    N/A
    0 Ratings
    8.0

    Jira Software

    80%
    2 Ratings

    Support Rating

    10.0

    10000ft

    100%
    2 Ratings
    8.7

    Jira Software

    87%
    41 Ratings

    Online Training

    10000ft

    N/A
    0 Ratings
    8.0

    Jira Software

    80%
    1 Rating

    Implementation Rating

    10000ft

    N/A
    0 Ratings
    9.0

    Jira Software

    90%
    2 Ratings

    Likelihood to Recommend

    10000ft

    I think 10000ft is good for bare minimum project monitoring, we used it a large company because we didn't need to have exact numbers - it was just a rough idea to see where freelance resources were over burning. If, however you work a much smaller company and really need to know detailed information it's not as effective, there are many other software options that really allow for much closer and precise tracking. I would recommend 10000ft for companies that just need to monitor large freelance teams, track hours and higher level projects that are also monitored on other project management tools. It's a tool I would only use in conjunction with something else.
    Anonymous | TrustRadius Reviewer

    Jira Software

    Jira Software is extremely well suited for managing anything from a product backlog to a new project or product’s development lifecycle. Tickets may be managed singly or processed in bulk, and existing tickets can be restructured so child and parent tickets can flip roles, or specific ticket types can be moved to a different ticket type that uses a different workflow. Additionally, users have the flexibility of wrapping up all their tickets with a label that readily identifies the collection and allows stakeholders to easily review and drill down within the tagged list. I have not yet encountered a situation where Jira was too onerous or too puny to support my needs.
    Jennifer Ferrell | TrustRadius Reviewer

    Pros

    10000ft

    • Capacity planning/resource planning.
    • Operational forecast and bring it up in a very visual manner.
    Nicolas Costa Ossa | TrustRadius Reviewer

    Jira Software

    • Agile software development management and micromanagement with Scrum and Kanban.
    • Agile planning and agile management with Kanban boards and custom boards, for projects and daily work.
    • Agile and old-school bug tracking.
    • Helpful reports on work done, workload, time tracking, Scrum sprints, planned vs. executed, etc.
    • Super friendly setup on the cloud, with just one Gmail account (less than 2 minutes).
    • Powerful on-premise alternative for large companies.
    • You can mergen boards from different workflows!
    • Really free full edition for 10 users.
    Dustin Ghia | TrustRadius Reviewer

    Cons

    10000ft

    • It's often confusing to use and find things, I sometimes find it to be a little counterintuitive as to where functions are (e.g. for tracking budgets and pulling reports).
    • When pulling a budget I always struggled to comb through the large amounts of data and time inputted. When I select a filter the page often wouldn't refresh or i'd forget to de-select a filter as it wasn't in an obvious place, which sometimes left me with pulling an incorrect budget.
    • The data is only as good as the people entering the time. Often with so many small tasks people would enter time incorrectly, in the wrong milestone or project. It lists all of your projects on one page, so it's not easy to enter it and there's a lot of room for error.
    Anonymous | TrustRadius Reviewer

    Jira Software

    • Management of the software is very difficult at times, although has improved.
    • Ability to manage resources is really non-existent, there are some plugins but they are ALL buggy (I've tested them all).
    • Better integration with Trello, would love to see this happen. Right now it's very clumsy.
    Jennifer Bland | TrustRadius Reviewer

    Pricing Details

    10000ft

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?

    Starting Price

    10000ft Editions & Modules

    Additional Pricing Details

    Jira Software

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $10 per month

    Jira Software Editions & Modules

    Edition
    FreeFree
    Standard7.002
    Premium14.002
    EnterpriseContact Sales
    1. none
    2. Per User Per Month
    3. none
    Additional Pricing Details

    Likelihood to Renew

    10000ft

    10000ft 4.0
    Based on 1 answer
    I think there's limited uses for the tool and much more comprehensive options out there for multiple tools in one. With more people working remotely, it's hard to just use email and face to face, in some ways you need to have a tool that's a fall back and a record of where you are + where you're going
    Anonymous | TrustRadius Reviewer

    Jira Software

    Jira Software 9.0
    Based on 35 answers
    While there are no fundamental problems with JIRA, I'm unsure that I will be working myself very closely with users of Atlassian Confluence. The client base I am concerned with tend to be more integrated with Amazon, IBM BlueMix / Watson, open source LAMP/PHP (WordPress, MediaWiki) & those that rely on more proprietary CMS would tend to use Sharepoint not Confluence. JIRA seems to me to stand or fall with the rest of the Atlassian silo or suite, as it is not closely integrated with Sharepoint or mediawiki based reporting or knowledge management. Data interchange standards in this area are weak so Microsoft, open source LAMP projects using Phabricator, and Atlassian JIRA seem to be three distinct silos, with Amazon, Google & IBM offering their own tools for similar needs.
    Anonymous | TrustRadius Reviewer

    Usability

    10000ft

    No score
    No answers yet
    No answers on this topic

    Jira Software

    Jira Software 8.0
    Based on 26 answers
    JIRA Software is a pretty complex tool. We have a project manager for JIRA who onboarded us, created our board, and taught us the basics. I think it would have been pretty overwhelming to learn without her. JIRA offers so much functionality that I'm not aware of -- I constantly need to Google or ask others about existing features. Also, although they are all under the Atlassian umbrella, I find it difficult to switch between JIRA Software and Confluence.
    Elissa Bernstein | TrustRadius Reviewer

    Support Rating

    10000ft

    10000ft 10.0
    Based on 2 answers
    They have been super responsive every time we need them. We built ourselves some integrations with other internal systems, and whenever we needed clarification or help to complete said integrations, they were super responsive. They have a very technical background which makes it super easy to work with when you present to them technical challenges regarding integrations or the use of their API.
    Nicolas Costa Ossa | TrustRadius Reviewer

    Jira Software

    Jira Software 8.7
    Based on 41 answers
    Our JIRA support is handled internally by members of our Product Support team. It is not supported by a 3rd party. Our internal support will always sent out notifications for downtime which is usually done on the weekend unless it is required to fix a bug/issue that is affecting the entire company. Downtime is typically 3-4 hours and then once the maintenance is complete, another broadcast email is sent out informing the user community that the system is now available for use.
    Anonymous | TrustRadius Reviewer

    Online Training

    10000ft

    No score
    No answers yet
    No answers on this topic

    Jira Software

    Jira Software 8.0
    Based on 1 answer
    One of their strong points i stheir documentation. Almost all of the basic set up needed within JIRA is available online through atlassian and its easy to find and very precise. The more critical issues need to be addressed as well and hence the rating of 8 instead of a 9.
    Anonymous | TrustRadius Reviewer

    Implementation Rating

    10000ft

    No score
    No answers yet
    No answers on this topic

    Jira Software

    Jira Software 9.0
    Based on 2 answers
    Take your time implementing Jira. Make sure you understand how you want to handle your projects and workflows. Investing more time in the implementation can pay off in a long run. It basically took us 5 days to define and implement correctly, but that meant smooth sailing later on.
    Bo Acimovic | TrustRadius Reviewer

    Alternatives Considered

    10000ft

    Although an interesting tool, compared to Basecamp or Workfront, 10000ft really struggles on the collaboration aspect of the tool. It's great for the bare minimum, recording hours and pulling a budget, but we also relied on email for collaboration and face to face meetings - which is no bad thing! Although for big companies and small projects it's nice to have everything all in one tool so there's less jumping and room for error. That would be my recommendation for any company evaluating it
    Anonymous | TrustRadius Reviewer

    Jira Software

    Jira Software has more integrations and has more features than many of its competitors. While some of its competitors do have better UI/UX than Jira Software, they have improved this greatly over time. Atlassian also acquired Trello years ago, so that adds better user interfaces to the system. They do also offer a pretty in-depth library of how to customize the platform that others don't.
    Anonymous | TrustRadius Reviewer

    Return on Investment

    10000ft

    • Accurate forecasting.
    • Source of truth.
    Nicolas Costa Ossa | TrustRadius Reviewer

    Jira Software

    • Jira has positively made our company's daily activities much better organized
    • With Jira we can track progress and follow up on tasks
    • Jira has great reporting tools which aggregate various data and give us a good overview of our teams capacity
    Alexander Delivlaev | TrustRadius Reviewer

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