What users are saying about
1 Ratings
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Score 9 out of 100
4 Ratings
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Score 7.6 out of 100

Likelihood to Recommend

17hats

I think it's great for businesses who offer monthly services and want to automate their invoicing. Even for businesses who offer one-off services as well.
Marli Espinales | TrustRadius Reviewer

Bitochon Sales CRM Portal

It is really suitable in case of enterprise sales as it helps reduce wastage and makes the process lean, it emulates the quality of the prerequisites of an ideal CRM and does it really well, it also helps in reducing the extent of work for the entire sales channel, easy to integrate with other dashboard panels, not ideal for a highly data based model as duplicacy is a big factor.
Prashant Choudhary | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

17hats
9.2
Bitochon Sales CRM Portal
8.9
Customer data management / contact management
17hats
9.0
Bitochon Sales CRM Portal
10.0
Workflow management
17hats
9.0
Bitochon Sales CRM Portal
9.0
Integration with email client (e.g., Outlook or Gmail)
17hats
9.0
Bitochon Sales CRM Portal
8.0
Contract management
17hats
10.0
Bitochon Sales CRM Portal
8.0
Quote & order management
17hats
10.0
Bitochon Sales CRM Portal
8.0
Interaction tracking
17hats
8.0
Bitochon Sales CRM Portal
10.0
Territory management
17hats
Bitochon Sales CRM Portal
9.0
Opportunity management
17hats
Bitochon Sales CRM Portal
10.0
Channel / partner relationship management
17hats
Bitochon Sales CRM Portal
8.0

Customer Service & Support

17hats
8.0
Bitochon Sales CRM Portal
9.0
Case management
17hats
8.0
Bitochon Sales CRM Portal
9.0
Call center management
17hats
Bitochon Sales CRM Portal
9.0
Help desk management
17hats
Bitochon Sales CRM Portal
9.0

Marketing Automation

17hats
8.0
Bitochon Sales CRM Portal
9.0
Lead management
17hats
8.0
Bitochon Sales CRM Portal
10.0
Email marketing
17hats
Bitochon Sales CRM Portal
8.0

CRM Project Management

17hats
9.5
Bitochon Sales CRM Portal
9.3
Task management
17hats
9.0
Bitochon Sales CRM Portal
9.0
Billing and invoicing management
17hats
10.0
Bitochon Sales CRM Portal
9.0
Reporting
17hats
Bitochon Sales CRM Portal
10.0

Customization

17hats
8.0
Bitochon Sales CRM Portal
8.8
Custom fields
17hats
8.0
Bitochon Sales CRM Portal
9.0
Custom objects
17hats
Bitochon Sales CRM Portal
8.0
Scripting environment
17hats
Bitochon Sales CRM Portal
9.0
API for custom integration
17hats
Bitochon Sales CRM Portal
9.0

Security

17hats
9.5
Bitochon Sales CRM Portal
9.0
Single sign-on capability
17hats
10.0
Bitochon Sales CRM Portal
9.0
Role-based user permissions
17hats
9.0
Bitochon Sales CRM Portal
9.0

Integrations with 3rd-party Software

17hats
8.0
Bitochon Sales CRM Portal
9.0
Marketing automation
17hats
8.0
Bitochon Sales CRM Portal
9.0
Compensation management
17hats
Bitochon Sales CRM Portal
9.0

Platform

17hats
8.0
Bitochon Sales CRM Portal
10.0
Mobile access
17hats
8.0
Bitochon Sales CRM Portal
10.0

CRM Reporting & Analytics

17hats
Bitochon Sales CRM Portal
9.0
Forecasting
17hats
Bitochon Sales CRM Portal
8.0
Pipeline visualization
17hats
Bitochon Sales CRM Portal
10.0
Customizable reports
17hats
Bitochon Sales CRM Portal
9.0

Social CRM

17hats
Bitochon Sales CRM Portal
8.5
Social data
17hats
Bitochon Sales CRM Portal
9.0
Social engagement
17hats
Bitochon Sales CRM Portal
8.0

Pros

17hats

  • Invoicing
  • Creating online questionnaire
Marli Espinales | TrustRadius Reviewer

Bitochon Sales CRM Portal

  • Manage Leads, Client Conversions, Touch up points and all other order data.
  • Integration with other platforms such as Vinculum etc provides ease of work.
  • Ease of Analysis of performance and matching of targets.
Prashant Choudhary | TrustRadius Reviewer

Cons

17hats

  • Cheaper credit card charges
  • Ability to tweak their questionnaires a bit more
Marli Espinales | TrustRadius Reviewer

Bitochon Sales CRM Portal

  • Has a bit of redundancy and data duplicity problems, different employees can make duplicate entries for same clients
  • Sometimes non-responsive glitches appear
  • Different users see different data for same clients sometimes
Prashant Choudhary | TrustRadius Reviewer

Support Rating

17hats

17hats 8.0
Based on 1 answer
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Marli Espinales | TrustRadius Reviewer

Bitochon Sales CRM Portal

No score
No answers yet
No answers on this topic

Alternatives Considered

17hats

No answers on this topic

Bitochon Sales CRM Portal

Bitochon stacks up almost equally with zoho in most of the applications and functions for the sales team although zoho has better dashboard management and ease of analytics as compared to bitochon but bitochon stacks up easily as the better one in terms of api integration and ease of operation.
Prashant Choudhary | TrustRadius Reviewer

Return on Investment

17hats

  • ROI - Saves me time on creating invoices and questionnaires.
Marli Espinales | TrustRadius Reviewer

Bitochon Sales CRM Portal

  • Has really improved the productivity of the entire sales channel and operations team
  • Ease for accounts and other software integration
  • Improves overall interconnectivity of all departments
Prashant Choudhary | TrustRadius Reviewer

Pricing Details

17hats

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Bitochon Sales CRM Portal

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

Likelihood to Recommend

17hats
9.0
Bitochon Sales CRM Portal
7.0

Support Rating

17hats
8.0
Bitochon Sales CRM Portal

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