What users are saying about

17hats vs TargetX

17hats
3 Ratings
TargetX
4 Ratings

17hats

3 Ratings
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Score 9.5 out of 100

Based on 3 reviews and ratings

TargetX

4 Ratings
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Score 8.6 out of 100

Based on 4 reviews and ratings

Likelihood to Recommend

17hats

I think it's great for businesses who offer monthly services and want to automate their invoicing. Even for businesses who offer one-off services as well.

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Marli Espinales | TrustRadius Reviewer
Marli Espinales
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TargetX

TargetX is very well suited for smaller colleges who do not have all of the resources to manage a pure Salesforce environment for their CRM. They provide great support and direction for different business use cases. They have a product that has been around longer than any other higher ed CRM solution out there in regards to Salesforce. It is likely less appropriate for a school that has a lot of resources and could handle using Salesforce and their HEDA approach to higher ed CRM solutions.

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Anonymous | TrustRadius Reviewer
Verified User
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Feature Rating Comparison

Sales Force Automation

17hats
9.2
TargetX
—
Customer data management / contact management
17hats
9.0
TargetX
—
Workflow management
17hats
9.0
TargetX
—
Integration with email client (e.g., Outlook or Gmail)
17hats
9.0
TargetX
—
Contract management
17hats
10.0
TargetX
—
Quote & order management
17hats
10.0
TargetX
—
Interaction tracking
17hats
8.0
TargetX
—

Customer Service & Support

17hats
8.0
TargetX
—
Case management
17hats
8.0
TargetX
—

Marketing Automation

17hats
8.0
TargetX
—
Lead management
17hats
8.0
TargetX
—

CRM Project Management

17hats
9.5
TargetX
—
Task management
17hats
9.0
TargetX
—
Billing and invoicing management
17hats
10.0
TargetX
—

Customization

17hats
8.0
TargetX
—
Custom fields
17hats
8.0
TargetX
—

Security

17hats
9.5
TargetX
—
Single sign-on capability
17hats
10.0
TargetX
—
Role-based user permissions
17hats
9.0
TargetX
—

Integrations with 3rd-party Software

17hats
8.0
TargetX
—
Marketing automation
17hats
8.0
TargetX
—

Platform

17hats
8.0
TargetX
—
Mobile access
17hats
8.0
TargetX
—

Pros

17hats

  • Invoicing
  • Creating online questionnaire

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Marli Espinales | TrustRadius Reviewer
Marli Espinales
View all 1 answers on this topic

TargetX

  • Addresses the higher education infrastructure to integrate Salesforce
  • Email marketing is done at huge cost savings over other marketing platforms in Salesforce
  • Helps facilitate events on an off-campus
  • Helps our admissions counselors keep up on tasks and contacts

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Anonymous | TrustRadius Reviewer
Verified User
View all 1 answers on this topic

Cons

17hats

  • Cheaper credit card charges
  • Ability to tweak their questionnaires a bit more

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Marli Espinales | TrustRadius Reviewer
Marli Espinales
View all 1 answers on this topic

TargetX

  • When sending large volumes of email the campaigns can be slow to send
  • The events functions are not as robust as some of the competition
  • Their telemarketing component has not been updated in a while and leaves a bit for current call centers.

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Anonymous | TrustRadius Reviewer
Verified User
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Support Rating

17hats

17hats 8.0
Based on 1 answer
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.

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Marli Espinales | TrustRadius Reviewer
Marli Espinales
View all 1 answers on this topic

TargetX

No score
No answers yet
No answers on this topic

Alternatives Considered

17hats

No answers on this topic

TargetX

We transitioned from Hobsons older CRM, Connect, as it was an aging CRM that was not going to be supported much longer. TargetX was right for us at the time as Salesforce did not have a pure data structure for higher education. TargetX provided all of the support and infrastructure to get a Salesforce CRM suited for higher ed. Hobsons Radius is their newer CRM but it is not based on Salesforce and thus is not the leading industry standard.

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Anonymous | TrustRadius Reviewer
Verified User
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Return on Investment

17hats

  • ROI - Saves me time on creating invoices and questionnaires.

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Marli Espinales | TrustRadius Reviewer
Marli Espinales
View all 1 answers on this topic

TargetX

  • We have saved a great deal of money on email campaigns with over half a million contacts
  • Managing of on-campus event registration has been very successful for us.
  • By creating a call center using their Telemarketing component we have been able to increase our enrollment for a number of programs

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Anonymous | TrustRadius Reviewer
Verified User
View all 1 answers on this topic

Pricing Details

17hats

General

Free Trial
—
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

17hats Editions & Modules

Edition
Starting Price$45.001
  1. Per Month
Additional Pricing Details
—

TargetX

General

Free Trial
—
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

TargetX Editions & Modules

—
Additional Pricing Details
—

Rating Summary

Likelihood to Recommend

17hats
9.0
TargetX
5.0

Support Rating

17hats
8.0
TargetX
—

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