17hats vs. TargetX, from Liaison

17hats

TargetX, from Liaison

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
17hats	Score 9.2 out of 10	N/A	17hats from the company of the same name in Pasadena is a small business management solution presenting an all-in-one solution for contacts, projects, leads, quotes and invoicing.	$45 per month
TargetX, from Liaison	Score 9.7 out of 10	N/A	TargetX, now from Liaison (acquired October, 2020) is a CRM for higher education institutions. It's built on the Salesforce.com development platform, tailored for student recruitment and retention. It also includes instant messaging (UChat) and the ability to build communities for particular classes/groups of students (Schools App).	N/A

Pricing

17hats

TargetX, from Liaison

Editions & Modules

Starting Price: $45.00
per month

No answers on this topic

Offerings

Pricing Offerings
17hats	TargetX, from Liaison
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	17hats	TargetX, from Liaison
Top Pros	Pro Automated workflows Pro Set up Pro Look professional	Pro Bulk email Pro Event management Pro Higher education
Top Cons	Minus Credit card Minus Card charges	Minus Not been updated Minus Call centers Minus Customer account

Features

17hats

TargetX, from Liaison

Sales Force Automation

Comparison of Sales Force Automation features of Product A and Product B
	17hats 9.5 2 Ratings 21% above category average	TargetX, from Liaison - Ratings
Customer data management / contact management	10.02 Ratings	00 Ratings
Workflow management	10.02 Ratings	00 Ratings
Integration with email client (e.g., Outlook or Gmail)	9.01 Ratings	00 Ratings
Contract management	10.02 Ratings	00 Ratings
Quote & order management	10.01 Ratings	00 Ratings
Interaction tracking	8.01 Ratings	00 Ratings

Customer Service & Support

Comparison of Customer Service & Support features of Product A and Product B
	17hats 8.0 1 Ratings 6% above category average	TargetX, from Liaison - Ratings
Case management	8.01 Ratings	00 Ratings

Marketing Automation

Comparison of Marketing Automation features of Product A and Product B
	17hats 8.0 1 Ratings 6% above category average	TargetX, from Liaison - Ratings
Lead management	8.01 Ratings	00 Ratings

CRM Project Management

Comparison of CRM Project Management features of Product A and Product B
	17hats 9.5 2 Ratings 23% above category average	TargetX, from Liaison - Ratings
Task management	9.01 Ratings	00 Ratings
Billing and invoicing management	10.02 Ratings	00 Ratings

Customization

Comparison of Customization features of Product A and Product B
	17hats 10.0 2 Ratings 28% above category average	TargetX, from Liaison - Ratings
Custom fields	9.92 Ratings	00 Ratings
Custom objects	10.01 Ratings	00 Ratings

Security

Comparison of Security features of Product A and Product B
	17hats 9.5 1 Ratings 13% above category average	TargetX, from Liaison - Ratings
Single sign-on capability	10.01 Ratings	00 Ratings
Role-based user permissions	9.01 Ratings	00 Ratings

Integrations with 3rd-party Software

Comparison of Integrations with 3rd-party Software features of Product A and Product B
	17hats 8.0 1 Ratings 11% above category average	TargetX, from Liaison - Ratings
Marketing automation	8.01 Ratings	00 Ratings

Platform

Comparison of Platform features of Product A and Product B
	17hats 8.0 1 Ratings 6% above category average	TargetX, from Liaison - Ratings
Mobile access	8.01 Ratings	00 Ratings

Best Alternatives
	17hats	TargetX, from Liaison
Small Businesses	Salesmate Score 9.8 out of 10	No answers on this topic
Medium-sized Companies	Creatio Score 9.1 out of 10	Ellucian Banner Score 6.6 out of 10
Enterprises	Creatio Score 9.1 out of 10	BYJU'S Score 8.0 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	17hats	TargetX, from Liaison
Likelihood to Recommend	10.0 (2 ratings)	7.5 (3 ratings)
Usability	9.0 (1 ratings)	- (0 ratings)
Support Rating	8.0 (2 ratings)	- (0 ratings)

User Testimonials
	17hats	TargetX, from Liaison
Likelihood to Recommend	17hats It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated. Incentivized Erika Tebbens Business Strategist, Owner Read full review	Liaison Most of the reason I'd recommend the solution is for their email capabilities. The email builder is par excellence, almost if not more competitive than capabilities provided by some actual Email Marketing solutions. Additionally, it runs on Salesforce, and thus allows for automated emails and campaigns with information integrated into them from SF records. It is truly remarkable and a very well-developed capability. Incentivized Verified User Anonymous Read full review
Pros	17hats Invoicing Creating online questionnaire Incentivized Marli Espinales Internet Marketing Director and Consultant Read full review	Liaison Bulk Email Analytics Event Management 3rd party product bundling & support Incentivized Timothy Hardin Salesforce Adminstrator Read full review
Cons	17hats Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance. Incentivized Erika Tebbens Business Strategist, Owner Read full review	Liaison When sending large volumes of email the campaigns can be slow to send The events functions are not as robust as some of the competition Their telemarketing component has not been updated in a while and leaves a bit for current call centers. Incentivized Verified User Anonymous Read full review
Usability	17hats It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time. Incentivized Erika Tebbens Business Strategist, Owner Read full review	Liaison No answers on this topic
Support Rating	17hats It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate. Incentivized Marli Espinales Internet Marketing Director and Consultant Read full review	Liaison No answers on this topic
Alternatives Considered	17hats No answers on this topic	Liaison Given that it's an older solution and addresses a lot more use cases, there's a lot more bulk and technical debt in the solution. This may make it overwhelming for first-time users and administrators. The email builder though is truly par excellence. Incentivized Verified User Anonymous Read full review
Return on Investment	17hats ROI - Saves me time on creating invoices and questionnaires. Incentivized Marli Espinales Internet Marketing Director and Consultant Read full review	Liaison Increases in enrollment! More efficient funnel Incentivized Timothy Hardin Salesforce Adminstrator Read full review
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