Likelihood to Recommend When we are needing to patch workstations for zero-day vulnerabilities or security risks, Tachyon Explorer is our go-to tool to push out those settings quickly. We have a Tachyon server stood up in our DMZ to communicate with the workstations outside of our VPN, so we can push those settings or patches to devices without needing them to attach to our network. It's really nice to be able to communicate with the computers that rarely connect to our corporate network and ensure that they are still protected. We do have the 1E Client installed on all of our internal servers in order to get inventory and licensing information, but we don't typically utilize the Tachyon software on the servers for much else. A different team handles those computers and often requires change management, so expedited changes don't happen often there. Standard deployment and patching tools do the job.
Read full review HCL BigFix is well-suited:
Patch Management for Diverse Devices: HCL BigFix is ideal for organizations with a diverse range of devices, including laptops, desktops, cloud, virtual machines, and mobile devices. Its endpoint management functionality enables seamless patching across various operating systems such as Windows, MacOS, ChromeOS, and Linux. Comprehensive Patch Management: With HCL BigFix, organizations can achieve comprehensive patch management across their IT infrastructures. It ensures that all endpoints, regardless of the operating system, receive timely and secure patches, reducing vulnerabilities and enhancing overall security. Troubleshooting and Monitoring: HCL BigFix excels in providing a dashboard that effectively displays problematic and functional machines. This feature allows IT teams to quickly identify and address issues, improving overall troubleshooting efficiency. However, there are some scenarios where HCL BigFix may be less appropriate or areas for improvement: 1. Coverage Expansion: It is important for HCL BigFix to continue expanding its coverage to include all possible resources installed within the IT infrastructure. Ensuring comprehensive coverage can enhance its effectiveness. 2.On-Site and OS Upgrades: Optimizing the process of on-site and operating system upgrades can help streamline the deployment process further. Improvements in this area would contribute to a smoother and more efficient upgrade experience. 3.Communication Speed: Enhancing the speed of communication between the HCL BigFix agent and the server can help improve the overall responsiveness and efficiency of the solution.Pricing Optimization: Adjusting the pricing of HCL BigFix to be more cost-effective would make it more accessible and attractive to organizations of different sizes and budgets. Read full review Pros Extremely quick responses from Tachyon Explorer provides immediate feedback Automated software reclaim for unused software keeps our licensing costs down Guaranteed State gives us peace of mind that our required policy settings will remain intact Tachyon Experience gives an in-depth insight into proactive performance troubleshooting Read full review Software inventory. Patch deployment. Patch review. Read full review Cons They currently don't have all of their products incorporated into the Tachyon web interface, meaning that we need a separate administration console for using their Shopping product. The 1E Tachyon Exchange is an online repository for common or useful instructions, but it is still a bit lacking. New instructions aren't published very often. Writing your own custom instructions for Tachyon Explorer has a bit of a learning curve if you aren't already familiar with SQL queries or their SCALE language. There is published documentation for SCALE, but I'd like to see them add a basic functionality course to their online training portal. Read full review The patching function is difficult for RedHat Linux servers, and can be improved. The site configuration and access control appears to be cumbersome. Read full review Usability 1E Tachyon has plenty of features and functionality right out of the box. They offer a Tachyon Exchange web portal where you can go to download new Tachyon product packs as they become available through consulting engagements and customer requests. Sometimes you might need to do something more specific or customized than what is available to everyone, and that's when your own knowledge is put to the test. Being able to write your own SCALE code would be invaluable, but takes a while to learn if you aren't already familiar with SQL, PowerShell, or a few other popular languages. Making it your own can definitely take some work, but it's worth it in the end.
Read full review Support Rating Recently we noticed the customer service on the support has dropped compared to when we first deployed the software.
Read full review Alternatives Considered Microsoft has good intentions, but they are often late to the table. On more than one occasion, we have seen Microsoft incorporate a new feature into their own products, but it's something that 1E had already been offering for a year or more. By the time Microsoft adds a new feature, it has already been in our 1E toolbox and even then doesn't seem to have all of the additional functionality that we get from the 1E software. Currently, we're starting to see Microsoft's push for endpoint performance analytics, which 1E Tachyon has already done impressively for some time now.
Read full review We have significantly enhanced our ability to patch desktops, including laptops, desktop, cloud, virtual machines and other mobile devices used by end-users. BigFix's endpoint management functionality allows us to seamlessly patch a wide range of operating systems, such as Windows, MacOS, ChromeOS, and Linux systems, ensuring comprehensive patch management across IT infrastructures. We have established a track record of delivering secure and hassle-free patching solutions to our clients
Read full review Return on Investment Being able to deploy configuration changes while devices are off-network was a real-life-saver for us during the sudden work-from-home scenarios we faced during the pandemic. Reclaiming unused software licenses has provided some additional budget to use towards other products, and helps us to justify the cost of what we already have. Using Experience to proactively troubleshoot performance issues not only reduces the number of help desk tickets but also provides a better work environment for our employees. Read full review When there is a need to patch a Windows System it has worked Read full review ScreenShots