[24]7 Assist vs. JustCall

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
[24]7 Assist
Score 9.0 out of 10
N/A
[24]7 Assist call center agent to best serve customers across digital and voice engagements. Assist includes three options: Digital Assist Assist Widget for CRM Active Share Digital Assist is a unified, AI-powered agent console for messaging apps and chat interactions. Assist Widget for CRM provides native and custom connectors to embed Digital Assist into your customer relationship management (CRM) and enterprise systems for a holistic view of…N/A
JustCall
Score 8.2 out of 10
Small Businesses (1-50 employees)
JustCall is an AI-driven customer communication platform enabling instant connections through Voice, SMS, and WhatsApp. It simplifies workflow automation and team coaching within a unified interface, integrating with 100+ CRMs and essential business tools. Boasting users among over 6,000 global companies, JustCall empowers customer-facing teams with real-time AI insights. Its features encompass inbound/outbound call management, SMS/MMS messaging, versatile sales dialers, SMS workflows, AI-driven…
$30
per month per user
Pricing
[24]7 AssistJustCall
Editions & Modules
No answers on this topic
Essentials
$19.00 (1 user minimum)
per month per user
Team
$29.00 (2 users minimum)
per month per user
Pro
$49.00 ( 2 users minimum)
per month per user
Team Plus
$49.00 (2 users minimum)
Talk to Sales! Talk to Sales!
Pro Plus
$89.00 (2 users minimum)
per month per user
Business
Let's Talk! (10 users minimum)
Talk to Sales! Talk to Sales!
Business Plus
Let's Talk! (10 users minimum)
per month per user
Offerings
Pricing Offerings
[24]7 AssistJustCall
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsOutbound & incoming calling costs depend upon from where to where calls are made. It costs less to receive calls on the web-app or mobile app than to receive it over cellular network.
More Pricing Information
Community Pulse
[24]7 AssistJustCall
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
[24]7 AssistJustCall
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
[24]7 Assist
-
Ratings
JustCall
7.8
7 Ratings
5% below category average
Multi-level Interactive Voice Response (IVR)00 Ratings8.17 Ratings
Call reports00 Ratings7.17 Ratings
Directory of employee names00 Ratings8.05 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
[24]7 Assist
-
Ratings
JustCall
7.7
7 Ratings
9% below category average
Answering rules00 Ratings8.07 Ratings
Call recording00 Ratings8.06 Ratings
Call park00 Ratings7.26 Ratings
Call screening00 Ratings7.36 Ratings
Message alerts00 Ratings8.16 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
[24]7 Assist
-
Ratings
JustCall
7.4
6 Ratings
11% below category average
Audio conferencing00 Ratings7.46 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
[24]7 Assist
-
Ratings
JustCall
6.9
4 Ratings
19% below category average
Mobile app for iOS00 Ratings6.43 Ratings
Mobile app for Android00 Ratings7.34 Ratings
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[24]7 AssistJustCall
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User Ratings
[24]7 AssistJustCall
Likelihood to Recommend
9.0
(1 ratings)
8.8
(7 ratings)
User Testimonials
[24]7 AssistJustCall
Likelihood to Recommend
[24]7.ai
It is well suited to companies who have large numbers of Inbound-Outbound call traffic. And where the number of agents handling such calls is very large (>10,000). For companies having less call traffic, this solution won't be cost-effective. Also, it is appropriate for companies looking to improve their CSAT score.
Read full review
SaaS Labs
JustCall.Io is well suited as a backbone phone system with many capabilities for small to medium-sized businesses and their sales teams. With its rich feature set, dependable functionality, and developer and integration-friendly architecture, it could be a great solution. The platform is less well suited for those companies that have a well established telephony solution and are only looking to take advantage of one or two of its features, such as SMS for instance. There are probably other solutions that provide the same functionality at a lower price point.
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Pros
[24]7.ai
  • It supports chat & multiple messaging channel interactions from a single terminal
  • Native & Custom integrations enable embedding widgets into the existing CRM systems
Read full review
SaaS Labs
  • Users of this system do it through the cloud, SaaS, Web Pc, and mobile devices Android, iPhone, and iPad.
  • Allows sending alerts and notifications, by events, has connections (SIP and VoIP) and unified communications through SMS, voice messages, text-to-speech, conference calls, videoconferences, call forwarding, call disposition, automatic call distribution to other providers, call routing, telephone keypad entry, mass text messages, call recording, call text, bidirectional messaging, scheduled messaging, among others.
  • Create and analyze real-time reports, customer statistics, products, services, sales, and surveys.
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Cons
[24]7.ai
  • The User Interface can be improved & made to look much more contemporary & next-gen
  • Implementation can be made more simpler
  • Training & Troubleshooting knowledge transfer can be improved
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SaaS Labs
  • Customer service/ease of contacting could be better for worldwide users (I believe they're sourced overseas)
  • Pricing seems to have increased, which affected the benefit we originally found in the service
  • Increased functionality, such as bulk SMS Messaging and power-dialer
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Alternatives Considered
[24]7.ai
[24]7 Assist offers better value for money & much higher level of customization as compared to other solutions. The AI feature works well & the integration with existing CRM is very smooth. Unified desktop interactions for chat & multiple channel messaging are very effective features of the solution & enable agent interaction much more fructified.
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SaaS Labs
It will be compared to the quality of the service and that it is accessible to medium or small companies. It is not a tool that requires greater complexities and its functionality is quite extensive. You will discover that the benefits are more than the problems that you may have.
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Return on Investment
[24]7.ai
  • Improved CSAT score
  • Operating cost saving up to 30%
  • Better Customer engagement & 20% more lead conversion
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SaaS Labs
  • Positive impact as it has helped the business with a better communication.
  • I wish the latest messages would be on top!
Read full review
ScreenShots

JustCall Screenshots

Screenshot of Agent AvailabilityScreenshot of SMS AnalyticsScreenshot of Sales Dialer AnalyticsScreenshot of Sales Dialer AnalyticsScreenshot of Sales Dialer AnalyticsScreenshot of Tone Analysis