What users are saying about
11 Ratings
16 Ratings
11 Ratings
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Score 8.7 out of 101
16 Ratings
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Score 7.7 out of 101

Likelihood to Recommend

2Checkout

2Checkout is great when you sell software licenses online or when you offer SaaS subscriptions. I don't think it can work in other scenarios.
Rodolfo M. Raya profile photo

ChannelAdvisor

Excellent for marketplace sellers with a lot of products - or those with a high turnover of SKUs. Not well suited to the small seller with only a few SKUs to promote. Also probably not suited to someone who only cares about a single marketplace. The real strength of it comes from managing multiple marketplaces through a single system.
No photo available

Feature Rating Comparison

Online Storefront

2Checkout
ChannelAdvisor
7.7
Product catalog & listings
2Checkout
ChannelAdvisor
8.0
Product management
2Checkout
ChannelAdvisor
7.0
Bulk product upload
2Checkout
ChannelAdvisor
8.7
Branding
2Checkout
ChannelAdvisor
7.3
Product variations
2Checkout
ChannelAdvisor
7.7
Website integration
2Checkout
ChannelAdvisor
8.7
Visual customization
2Checkout
ChannelAdvisor
8.3
CMS
2Checkout
ChannelAdvisor
6.0

Online Payment System

2Checkout
ChannelAdvisor
10.0
eCommerce security
2Checkout
ChannelAdvisor
10.0

eCommerce Marketing

2Checkout
ChannelAdvisor
7.3
Promotions & discounts
2Checkout
ChannelAdvisor
8.0
Personalized recommendations
2Checkout
ChannelAdvisor
9.0
SEO
2Checkout
ChannelAdvisor
5.0

eCommerce Business Management

2Checkout
ChannelAdvisor
8.7
Multi-site management
2Checkout
ChannelAdvisor
9.0
Order processing
2Checkout
ChannelAdvisor
9.5
Inventory management
2Checkout
ChannelAdvisor
8.0
Shipping
2Checkout
ChannelAdvisor
7.5
Custom functionality
2Checkout
ChannelAdvisor
9.5

Pros

2Checkout

  • 2Checkout handles credit cards that I would not be able to accept from my country.
  • Fraud prevention works. They saved me a couple of times and I appreciate that.
  • I always received my payments on time. I never had to complain.
Rodolfo M. Raya profile photo

ChannelAdvisor

  • Organized complete inventory and distributed the products to multiple websites (ebay, amazon.com, google, etc)
  • Automatically created a catalog of inventory with nice looking theme that updates quantity as items are sold
No photo available

Cons

2Checkout

  • I get my payments via a Payoneer credit card. Sometimes I would prefer to receive a wire transfer instead but it is not so easy to switch payment methods.
  • Payment checking and purchase confirmation take about 10 minutes. It is not too much but for clients, it seems an eternity.
Rodolfo M. Raya profile photo

ChannelAdvisor

  • Lack of customization, documentation, tutorials, support for the premium webstore
  • Lack of innovation. My client was told that the basic web store was being replace by the premium web store so they needed to upgrade. In my opinion the basic web store was actually much more flexible and robust than the premium web store. Now (it has been less than 2 years) they are making my client switch from the premium web store to "Shopify" and they are charging more money for this. My client was charged to upgrade each time and the process to upgrade was expensive, time consuming, and very convoluted. ChannelAdvisor needs to invest in their technology and migrate data for ChannelAdvisor changes technology. But the experience as an end user is very frustrating since the way of doing things keep changing and not always for the better result for the customer.
  • Channel Advisor needs better support. Help Desk, knowledge base, etc. there are a lot of things you can do with ChannelAdvisor but it is my experience that nothing is very straight forward and there are many different potential problems you will run into and ChannelAdvisor points the finger at "Google" or "Amazon" or "Ebay" instead of helping solve a problem from end to end.
  • It is quite expensive for what it does. I would not have advised my customer to use their product but they were so entrenched that they had no other choice.
No photo available

Likelihood to Renew

2Checkout

No score
No answers yet
No answers on this topic

ChannelAdvisor

ChannelAdvisor 7.0
Based on 3 answers
Without ChannelAdvisor, our business wouldn't be where it is today so the idea of NOT renewing is out of the question. By not renewing we would have to hire more employees and have more of a workload for existing employees. By keeping costs low and employees effecient we have been able to grow exponentially.
MATTHEW MITCHELL profile photo

Implementation

2Checkout

No score
No answers yet
No answers on this topic

ChannelAdvisor

ChannelAdvisor 8.0
Based on 1 answer
Better control of scope between the resources on both sides involved would allow for better change management.
Brent Boutwell profile photo

Alternatives Considered

2Checkout

I used to sell my software on Avangate and PayPal at the same time. Costs were very similar but I decided to abandon PayPal because it sometimes required human interventions. I also checked DigitalRiver, but it wasn't easy to setup and I never completed all requirements.
Rodolfo M. Raya profile photo

ChannelAdvisor

This is the only product that I have used that does what ChannelAdvisor does. I have used Wordpress and Drupal e-commerce sites. ChannelAdvisor is very different from a typical e-commerce CMS.
No photo available

Return on Investment

2Checkout

  • 2Checkout charges you for every sale. It does not have other costs that can affect your finances.
  • 2Checkout has two plans for software companies. Make sure to select the one that is right for you or you will find yourself paying a high commission.
Rodolfo M. Raya profile photo

ChannelAdvisor

  • Definitely a more efficient process for employees or resources managing the channel
  • if we had to do it over again I don't think we would engage the managed services, just to expensive for the service we've received
  • And there was contradictory information from the 'experts' that we received on strategy. We saw and experienced something completely different that they were saying.
Brent Boutwell profile photo

Pricing Details

2Checkout

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ChannelAdvisor

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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