EchoSpan 360-Degree Feedback Tool vs Insights

I can't imagine a scenario where it is less appropriate than any other 360 tool. It's easy to use, customizable, and inexpensive. Reports are easy to interpret. Great tool for anyone looking to implement a new 360.

I've heard that if set up correctly, for a small company, the software works. Cloud functionality is greatly appreciated.

Customer support and the cost of the product would be my number one reasons. Customer support is fantastic!

The system is easy to use, the Echospan support is fantastic and the cost is very competitive.

The sectionality of the support structure causes unnecessary delays, lots of confusion, and even misinformation. I miss the old days where you had one person to call, they pulled in any other required resources, and you got a solid and timely answer. Each ticket submitted is a gamble, as the service varies widely from consultant to consultant, and issues are often passed back and forth between support and professional services, with no one taking responsibility for solving the issue. Tickets are ignored for days or weeks at a time, and often the answer is "this is the way the system is designed" and the ticket is closed.