360 Degree Feedback vs. Insights

I can't imagine a scenario where it is less appropriate than any other 360 tool. It's easy to use, customizable, and inexpensive. Reports are easy to interpret. Great tool for anyone looking to implement a new 360.

I've heard that if set up correctly, for a small company, the software works. Cloud functionality is greatly appreciated.

Incentivized

• EchoSpan was extremely supportive in the initial training portion and is extremely quick to offer support when required.
• Filled our request for customization and were easy to work with.
• Excellent on-line training videos

• Cost.
• Good for small companies.
• Comes with defaults preprogrammed.

Incentivized

• EchoSpan's 360s are completely customizable, so content improvements are up to the user

• Auditing.
• Reporting.
• Flexibility/scaleability.

Incentivized

Customer support and the cost of the product would be my number one reasons. Customer support is fantastic!

The system is easy to use, the Echospan support is fantastic and the cost is very competitive.

The sectionality of the support structure causes unnecessary delays, lots of confusion, and even misinformation. I miss the old days where you had one person to call, they pulled in any other required resources, and you got a solid and timely answer. Each ticket submitted is a gamble, as the service varies widely from consultant to consultant, and issues are often passed back and forth between support and professional services, with no one taking responsibility for solving the issue. Tickets are ignored for days or weeks at a time, and often the answer is "this is the way the system is designed" and the ticket is closed.

Incentivized

I've seen or used several of the other 360 tools. EchoSpan is better in nearly every way. It is more customizable. It can be administered completely by someone internally, so no need to request someone to set up a 360 - you can just do it yourself. Competency library is great, and you can create others if you want to. Reports are easy to interpret. Very good customer service

ADP: Enterprise EV5. Old hosted product, but configurable with full reporting and auditing capabilities and full rights to your own data at all times. I did not make this choice.

Incentivized

• Greater feedback at all levels
• Increased awareness of challenges and opportunities
• Better communication and collaboration

• It was set up poorly and we're still suffering.
• Without full auditing capabilities, I'm not able to mitigate all risks.
• The support structure is severely lacking.

Incentivized