Chose Intercom
Intercom has a more intuitive interface in comparison to the rest
Product | Rating | Most Used By | Product Summary | Starting Price |
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365Ticketing | Mid-Size Companies (51-1,000 employees) | 365Ticketing is a versatile SaaS ticketing system that can be used as help desk software, issue tracking software or as incident management software. According to the vendor, key benefits include: - Automatic ticket assignment to the authorized technicians based on workload balancing - Automatic deadline calculation based on the technicians’ work schedule - Meeting SLAs due to sending alerts and notifications when deadlines are approaching - Improved communication with… | $17 user/month | |
Intercom | N/A | Intercom creates modern Customer Service software that aims to redefine how businesses support their customers. The platform connects businesses directly to customers using powerful messaging and automation. According to the vendor, Intercom enables teams to scale support without investing more resources - leading to happier customers and more efficient support teams. | $39 per month per seat |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | AI customer service features included in every plan. Intercom integrates Help desk, AI Chat bot, and Proactive support. | ||||||||||||||
More Pricing Information |
365Ticketing | Intercom | |
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Considered Both Products | 365Ticketing No answer on this topic | Intercom |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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365Ticketing | Intercom | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
365Ticketing | Intercom | |
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Likelihood to Recommend | - (0 ratings) | 9.0 (260 ratings) |
Likelihood to Renew | - (0 ratings) | 8.9 (19 ratings) |
Usability | - (0 ratings) | 8.8 (168 ratings) |
Availability | - (0 ratings) | 9.1 (1 ratings) |
Performance | - (0 ratings) | 9.1 (1 ratings) |
Support Rating | - (0 ratings) | 7.1 (10 ratings) |
Online Training | - (0 ratings) | 8.1 (2 ratings) |
Implementation Rating | - (0 ratings) | 7.5 (5 ratings) |
Product Scalability | - (0 ratings) | 9.1 (1 ratings) |
365Ticketing | Intercom | |
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Likelihood to Recommend | SC Soft Pepper Solutions SRL-D No answers on this topic | Intercom |
Pros | SC Soft Pepper Solutions SRL-D No answers on this topic | Intercom |
Cons | SC Soft Pepper Solutions SRL-D No answers on this topic | Intercom |
Likelihood to Renew | SC Soft Pepper Solutions SRL-D No answers on this topic | Intercom |
Usability | SC Soft Pepper Solutions SRL-D No answers on this topic | Intercom |
Reliability and Availability | SC Soft Pepper Solutions SRL-D No answers on this topic | Intercom |
Performance | SC Soft Pepper Solutions SRL-D No answers on this topic | Intercom |
Support Rating | SC Soft Pepper Solutions SRL-D No answers on this topic | Intercom |
Online Training | SC Soft Pepper Solutions SRL-D No answers on this topic | Intercom |
Implementation Rating | SC Soft Pepper Solutions SRL-D No answers on this topic | Intercom |
Alternatives Considered | SC Soft Pepper Solutions SRL-D No answers on this topic | Intercom |
Return on Investment | SC Soft Pepper Solutions SRL-D No answers on this topic | Intercom |
ScreenShots | 365Ticketing Screenshots | Intercom Screenshots |