8x8 Contact Center vs. NexxPhase Customer Engagement Platform
8x8 Contact Center vs. NexxPhase Customer Engagement Platform
Product | Rating | Most Used By | Product Summary | Starting Price |
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8x8 Contact Center | N/A | 8x8 Contact Center is a solution that helps businesses boost engagement, collaboration, and operational effectiveness for customer success. Built on the 8x8 XCaaS platform, 8x8 Contact Center helps businesses to connect and collaborate with individuals working inside and outside of the organization. | N/A | |
NexxPhase CEP | N/A | NexxPhase in Atlanta, Georgia offers their Customer Engagement Platform as an omnichannel customer contact & call center solution. | N/A |
8x8 Contact Center | NexxPhase Customer Engagement Platform | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
8x8 Contact Center | NexxPhase Customer Engagement Platform | |
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Top Pros | No answers on this topic | |
Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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8x8 Contact Center | NexxPhase Customer Engagement Platform | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
8x8 Contact Center | NexxPhase Customer Engagement Platform | |
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Likelihood to Recommend | 7.7 (135 ratings) | - (0 ratings) |
Likelihood to Renew | 7.7 (6 ratings) | - (0 ratings) |
Usability | 8.3 (21 ratings) | - (0 ratings) |
Availability | 9.1 (2 ratings) | - (0 ratings) |
Performance | 9.1 (2 ratings) | - (0 ratings) |
Support Rating | 3.7 (52 ratings) | - (0 ratings) |
In-Person Training | 9.1 (1 ratings) | - (0 ratings) |
Implementation Rating | 8.4 (4 ratings) | - (0 ratings) |
Configurability | 9.1 (2 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 7.3 (1 ratings) | - (0 ratings) |
Ease of integration | 8.6 (2 ratings) | - (0 ratings) |
Product Scalability | 9.1 (2 ratings) | - (0 ratings) |
8x8 Contact Center | NexxPhase Customer Engagement Platform | |
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Likelihood to Recommend | 8x8, Inc. | Nexxphase No answers on this topic |
Pros | 8x8, Inc. | Nexxphase No answers on this topic |
Cons | 8x8, Inc. | Nexxphase No answers on this topic |
Likelihood to Renew | 8x8, Inc. | Nexxphase No answers on this topic |
Usability | 8x8, Inc. | Nexxphase No answers on this topic |
Reliability and Availability | 8x8, Inc. | Nexxphase No answers on this topic |
Performance | 8x8, Inc. | Nexxphase No answers on this topic |
Support Rating | 8x8, Inc. | Nexxphase No answers on this topic |
In-Person Training | 8x8, Inc. | Nexxphase No answers on this topic |
Online Training | 8x8, Inc. | Nexxphase No answers on this topic |
Implementation Rating | 8x8, Inc. | Nexxphase No answers on this topic |
Alternatives Considered | 8x8, Inc. | Nexxphase No answers on this topic |
Contract Terms and Pricing Model | 8x8, Inc. | Nexxphase No answers on this topic |
Scalability | 8x8, Inc. | Nexxphase No answers on this topic |
Return on Investment | 8x8, Inc. | Nexxphase No answers on this topic |
ScreenShots |