8x8 Contact Center vs. OpenTouch Customer Service Suite
8x8 Contact Center vs. OpenTouch Customer Service Suite
Product | Rating | Most Used By | Product Summary | Starting Price |
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8x8 Contact Center | N/A | 8x8 Contact Center is a solution that helps businesses boost engagement, collaboration, and operational effectiveness for customer success. Built on the 8x8 XCaaS platform, 8x8 Contact Center helps businesses to connect and collaborate with individuals working inside and outside of the organization. | N/A | |
OpenTouch Customer Service Suite | N/A | Alcatel-Lucent offers their suite of modular call center management applications under the name of OpenTouch Customer Service (OTCS). | N/A |
8x8 Contact Center | OpenTouch Customer Service Suite | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
8x8 Contact Center | OpenTouch Customer Service Suite | |
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Top Pros |
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Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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8x8 Contact Center | OpenTouch Customer Service Suite | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
8x8 Contact Center | OpenTouch Customer Service Suite | |
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Likelihood to Recommend | 7.7 (135 ratings) | - (0 ratings) |
Likelihood to Renew | 7.7 (6 ratings) | - (0 ratings) |
Usability | 8.3 (21 ratings) | - (0 ratings) |
Availability | 9.1 (2 ratings) | - (0 ratings) |
Performance | 9.1 (2 ratings) | - (0 ratings) |
Support Rating | 3.7 (52 ratings) | - (0 ratings) |
In-Person Training | 9.1 (1 ratings) | - (0 ratings) |
Implementation Rating | 8.4 (4 ratings) | - (0 ratings) |
Configurability | 9.1 (2 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 7.3 (1 ratings) | - (0 ratings) |
Ease of integration | 8.6 (2 ratings) | - (0 ratings) |
Product Scalability | 9.1 (2 ratings) | - (0 ratings) |
8x8 Contact Center | OpenTouch Customer Service Suite | |
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Likelihood to Recommend | 8x8, Inc. | Alcatel-Lucent Enterprise No answers on this topic |
Pros | 8x8, Inc. | Alcatel-Lucent Enterprise No answers on this topic |
Cons | 8x8, Inc. | Alcatel-Lucent Enterprise No answers on this topic |
Likelihood to Renew | 8x8, Inc. | Alcatel-Lucent Enterprise No answers on this topic |
Usability | 8x8, Inc. | Alcatel-Lucent Enterprise No answers on this topic |
Reliability and Availability | 8x8, Inc. | Alcatel-Lucent Enterprise No answers on this topic |
Performance | 8x8, Inc. | Alcatel-Lucent Enterprise No answers on this topic |
Support Rating | 8x8, Inc. | Alcatel-Lucent Enterprise No answers on this topic |
In-Person Training | 8x8, Inc. | Alcatel-Lucent Enterprise No answers on this topic |
Online Training | 8x8, Inc. | Alcatel-Lucent Enterprise No answers on this topic |
Implementation Rating | 8x8, Inc. | Alcatel-Lucent Enterprise No answers on this topic |
Alternatives Considered | 8x8, Inc. | Alcatel-Lucent Enterprise No answers on this topic |
Contract Terms and Pricing Model | 8x8, Inc. | Alcatel-Lucent Enterprise No answers on this topic |
Scalability | 8x8, Inc. | Alcatel-Lucent Enterprise No answers on this topic |
Return on Investment | 8x8, Inc. | Alcatel-Lucent Enterprise No answers on this topic |
ScreenShots |