11 Ratings
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Score 7.4 out of 101
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Likelihood to Recommend

8x8 Virtual Contact Center

We have had nothing but positives when dealing with 8X8, our relationship was set up for success right from the get-go. We explained our specific needs and our sales team was able to cater to the needs we shared. While we did have a few bumps along the way, they remained a partner in making sure we received what we needed to be successful. Without getting into the "weeds" we were able to fine-tune our 8X8 experience to match the needs we had as a company, all while focusing on the needs of our associates. The communications were on point and our development, implementation, and now, support has been consistently stellar.
Michael Furman profile photo

Reksoft Hyperion Contact Centre Creation Platform

No answers on this topic

Feature Rating Comparison

Contact Center Software

8x8 Virtual Contact Center
8.4
Reksoft Hyperion Contact Centre Creation Platform
Agent dashboard
8x8 Virtual Contact Center
8.1
Reksoft Hyperion Contact Centre Creation Platform
Validate callers
8x8 Virtual Contact Center
7.9
Reksoft Hyperion Contact Centre Creation Platform
Outbound response
8x8 Virtual Contact Center
9.2
Reksoft Hyperion Contact Centre Creation Platform
Call forwarding
8x8 Virtual Contact Center
9.0
Reksoft Hyperion Contact Centre Creation Platform
Click-to-call (CTC)
8x8 Virtual Contact Center
8.4
Reksoft Hyperion Contact Centre Creation Platform
Warm transfer
8x8 Virtual Contact Center
8.4
Reksoft Hyperion Contact Centre Creation Platform
Predictive dialing
8x8 Virtual Contact Center
7.3
Reksoft Hyperion Contact Centre Creation Platform
Interactive voice response
8x8 Virtual Contact Center
7.7
Reksoft Hyperion Contact Centre Creation Platform
REST APIs
8x8 Virtual Contact Center
8.2
Reksoft Hyperion Contact Centre Creation Platform
Call scripts
8x8 Virtual Contact Center
9.0
Reksoft Hyperion Contact Centre Creation Platform
Call tracking
8x8 Virtual Contact Center
8.6
Reksoft Hyperion Contact Centre Creation Platform
Multichannel integration
8x8 Virtual Contact Center
9.1
Reksoft Hyperion Contact Centre Creation Platform
CRM software integration
8x8 Virtual Contact Center
8.5
Reksoft Hyperion Contact Centre Creation Platform

Workforce Optimization (WFO)

8x8 Virtual Contact Center
8.3
Reksoft Hyperion Contact Centre Creation Platform
Inbound call routing
8x8 Virtual Contact Center
9.6
Reksoft Hyperion Contact Centre Creation Platform
Omnichannel inbound routing
8x8 Virtual Contact Center
9.1
Reksoft Hyperion Contact Centre Creation Platform
Recording
8x8 Virtual Contact Center
8.2
Reksoft Hyperion Contact Centre Creation Platform
Quality management
8x8 Virtual Contact Center
8.8
Reksoft Hyperion Contact Centre Creation Platform
Call analytics
8x8 Virtual Contact Center
8.1
Reksoft Hyperion Contact Centre Creation Platform
Historical reporting
8x8 Virtual Contact Center
7.8
Reksoft Hyperion Contact Centre Creation Platform
Live reporting
8x8 Virtual Contact Center
9.0
Reksoft Hyperion Contact Centre Creation Platform
Customer surveys
8x8 Virtual Contact Center
5.5
Reksoft Hyperion Contact Centre Creation Platform

Pros

  • Cleaner workspace with organization and efficiency at the forefront of our associates day.
  • Better reporting, making the process of coaching and developing agents easier task for our front line leadership team members.
  • Quality metrics have allowed for us to identify areas of concern when it comes to training, thus allowing us to proactively adjust our new hire training as well as our soft skill modules we use as part of our on-going training program.
Michael Furman profile photo
No answers on this topic

Cons

  • Flexibility within reporting to allow for some out of the box opportunities in terms of reporting KPI's for upper management as well as granular KPI's for associates.
Michael Furman profile photo
No answers on this topic

Alternatives Considered

We vetted out a variety of companies when we began searching for a new vendor, many of them have the technology that would have fit our needs, but the relationship piece became the focal point for us as a company. We spent a lot of time with the players within 8X8 and developed a relationship that will allow us to feel comfortable that they will be there for us in our times of need. Whether it be a bump in the night or a change that needs some serious attention from their team, we feel that they are partnering in our success.
Michael Furman profile photo
No answers on this topic

Return on Investment

  • Reduction of assets on our data center to operate the phone system.
  • Does not require certified training to manage.
Danny Fuentes profile photo
No answers on this topic

Pricing Details

8x8 Virtual Contact Center

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

8x8 Virtual Contact Center More Information

Reksoft Hyperion Contact Centre Creation Platform

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Reksoft Hyperion Contact Centre Creation Platform More Information