What users are saying about

8x8 Virtual Office Enterprise Suite

11 Ratings
Score 7.7 out of 101

Lingo

1 Ratings
Score 6 out of 101

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Likelihood to Recommend

8x8 Virtual Office Enterprise Suite

Some of the best scenarios are working remotely. It really allows you to get everything you need out of an office phone right from your computer/cell without any need for hardware. It's not great when you've already plugged in a dialer of some sort, or software like Outreach.io that has some overlap in features (click to dial, especially).
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Lingo

Lingo is great for small to mid sized company working with big box retailers that want to manage EDI in a cost effective but also time efficient manner. If you are looking for complete automation and integration, or a highly developed interface this is not the EDI platofrm for you
Caitlin McGlynn profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office Enterprise Suite
8.4
Lingo
8.0
Hosted PBX
8x8 Virtual Office Enterprise Suite
8.0
Lingo
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office Enterprise Suite
8.0
Lingo
User templates
8x8 Virtual Office Enterprise Suite
7.0
Lingo
8.0
Call reports
8x8 Virtual Office Enterprise Suite
9.0
Lingo
Directory of employee names
8x8 Virtual Office Enterprise Suite
10.0
Lingo

Call Management

8x8 Virtual Office Enterprise Suite
8.4
Lingo
Answering rules
8x8 Virtual Office Enterprise Suite
6.0
Lingo
Call recording
8x8 Virtual Office Enterprise Suite
7.0
Lingo
Call park
8x8 Virtual Office Enterprise Suite
9.0
Lingo
Call screening
8x8 Virtual Office Enterprise Suite
10.0
Lingo
Message alerts
8x8 Virtual Office Enterprise Suite
10.0
Lingo

Pros

  • Managing VM
  • Caller ID
  • Virtual TXT
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  • User friendly, easy to see what needs to be done for each retail partner and completing all required documents
  • Its price is competitive compared to other options
  • Nice that they don't send a million update and confirmation emails like some platforms
Caitlin McGlynn profile photo

Cons

  • Integration with Insidesales/Salesforce/Outreach/etc.
  • RAM usage could be lower
  • Cross platform?
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  • Cost setup for each retail partner is steep. In this digital age, it seems like a rip off to have to pay for this service
  • ERP/Warehouse integration - it does not have the ability to integrate with our ERP setup currently.
  • Sometimes there are just one too many steps to submit documents - wish it automatically prompted to the next submission step to remember to get through all steps more easily and not get lost in submitting documents
Caitlin McGlynn profile photo

Alternatives Considered

I had no control over this but we are using 8x8 virtual office enterprise suite to get some of the functionality, mostly click to dial and contact handling. It's not exactly a competitor, but if you're looking for an easy way to utilize your company phone system remotely, I've had a great experience, including working from home for an entire month on it.
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We used SPS for a brief time because our warehouse had the capability to integrate with this program. It was very expensive and the interface for manually processing was not user friendly or easy to navigate. The integration was going to be an additional large cost. Lingo, while it does not have the integration capabilities, was the lower cost and easier to use option. We could get things done quickly for a lower cost and easily teach our third party warehouse to help in the process.
Caitlin McGlynn profile photo

Return on Investment

  • I've reached more leads and contacts than before because I can text to set appointments
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  • It helps us save money on EDI processing
  • It was user friendly so we could have our warehouse take over helping us process ASNs and take over steps on processing EDI orders for no additional cost- this has saved our admin time needed for these orders
  • We were able to add all our retailer partners with specific requirements without issue. It helps us stream the processing and save time/money on these orders where the margins are not always great and the rules complicated
Caitlin McGlynn profile photo

Pricing Details

8x8 Virtual Office Enterprise Suite

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Lingo

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details