Item: 8x8 Work
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

We use the 8x8 system as our main line for client calls and for internal office extensions. We use 8x8 on a daily basis with phones that we acquired through 8x8. The delivery of the hardware and install were very efficient. Only drawback to date is that the system either needs a direct ethernet connection or a very strong Wifi connection (with adapters) which we did not confirm adequately before installation.

Pros and Cons

Customer service - efficient and well trained representatives
Efficient implementation of new service
User friendly website

Difficulty in setting up specific configurations for internal call management
More inquiry regarding client infrastructure with new service
Dedicate a representative for the "go-live" day to trouble shoot in real time

Return on Investment

Negative impact: need to invest in an upgraded internet service to support our internal phone service
Positive impact: reception has better capability to manage multiple calls

Alternatives Considered

Spectrum Business (part of Charter Communications)

Hands down 8x8 is superior to the Spectrum Ring Central that we had tried. Interestingly, they supplied the same phone hardware but were unable to suggest an adapter for wifi for the phones. Cost wise very similar but customer experience very different. Above all else, the quality of customer service has made all the difference.

Key Insights

Do you think 8x8 Work delivers good value for the price?

Yes

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

Yes

Did implementation of 8x8 Work go as expected?

Yes

Would you buy 8x8 Work again?

Yes

Likelihood to Recommend

I had tried another VOip service which only lasted 5 days in our clinic since due to poor representative training they were simply not able to troubleshoot. 8x8 definitely solved this problem and can address our problems easily. However, I do feel that 8x8 is most likely geared toward larger business but there could also be a niche with working with small businesses such as ours. Small independent businesses tend to struggle with service based companies since we usually do not have an IT staff and because we do not represent corporations. Nonetheless, small businesses are loyal and can definitely promote your services within small business owners who otherwise may not have heard about 8x8.

Customer Service that actually listens to the customer!

Overall Satisfaction with 8x8 X Series