Item: 8x8 Work
Rating: 10
Author: Daniel Doeschner

Overall Satisfaction with 8x8 Work

Use Cases and Deployment Scope

We use 8x8 X Series as our VOIP phone system for our office and in connection with our personal mobile phones through its app. We use its features for phone calls, voicemails, and auto-attendant backup when our secretary is unavailable. These features are sufficient for our purposes to keep us in contact with our clients. We have used its text features and video conference features as well, but only in limited amounts given availability of other third party software that we also use.

Pros and Cons

Pros

Phone call quality is consistently good.
The ability to set up and manage users through its dashboard is very useful, eliminating the need to contact someone at 8x8 to perform the work.
8x8 offers a lot of customizable features, so it is easy to tailor the system towards your needs.
8x8 is very responsive and proactive when issues affect their systems.

Cons

8x8's emails with billing info or auto-payments does not attach a pdf copy of the invoice for reference; you have to log in to your dashboard and navigate through several links to obtain a copy of your invoice, which is frankly just inconvenient.
While 8x8 is very feature rich, a lot of it appears to be oriented towards call centers and therefore may not be required or useful for small offices (like ours).
While 8x8 is very responsive to issues affecting its system, the frequent update alerts can become distracting.

Return on Investment

8x8 has consistently performed well for our office, which allows us to focus on our work rather than having to fix it from time to time.
8x8 hasn't significantly increased its cost since we started with it 5 years ago, which has been helpful.

Usability

8x8 Work is very easy to set up and use. It has plenty of features that allow it to be customized and adapted to any type of business. It is also very reliable and customer support is responsive. We have not had any significant issues with the service since we started using it.

Alternatives Considered

Ooma Office

8x8 provided more features and customization than Ooma Office, as well as a better phone selection. We tried Ooma Office before turning to 8x8, and while it worked fine, my colleagues here did not like the way calls could be parked/transferred/managed through their phones. They prefer the way 8x8's Polycom phones work.

Key Insights

Do you think 8x8 Work delivers good value for the price?

Yes

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

Yes

Did implementation of 8x8 Work go as expected?

Yes

Would you buy 8x8 Work again?

Yes

Other Software Used

Microsoft 365, Lexis+, Adobe Acrobat

Likelihood to Recommend

I think 8x8 can be tailored to any work environment thanks to its customizable nature. However, as I mentioned elsewhere in this review, a lot of features are primarily oriented to call centers or call volume heavy workplaces. Small offices that do not receive heavy call volume may find the system a little complicated at first. However, if they are willing to invest the time and learn the system, it is a great system that lets you tailor it for your needs.

8x8 Work Feature Ratings

Comments

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Alison Stewart
(Vendor Representative) commented 2 years ago
Hi Daniel, thank you for taking the time to leave your honest feedback, it's really useful to hear how you have used the product features and tailored them to your business. Thank you!

8x8 works well for small offices