8x8 works well for small offices
October 17, 2023
8x8 works well for small offices
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with 8x8 X Series
We use 8x8 X Series as our VOIP phone system for our office and in connection with our personal mobile phones through its app. We use its features for phone calls, voicemails, and auto-attendant backup when our secretary is unavailable. These features are sufficient for our purposes to keep us in contact with our clients. We have used its text features and video conference features as well, but only in limited amounts given availability of other third party software that we also use.
- Phone call quality is consistently good.
- The ability to set up and manage users through its dashboard is very useful, eliminating the need to contact someone at 8x8 to perform the work.
- 8x8 offers a lot of customizable features, so it is easy to tailor the system towards your needs.
- 8x8 is very responsive and proactive when issues affect their systems.
- 8x8's emails with billing info or auto-payments does not attach a pdf copy of the invoice for reference; you have to log in to your dashboard and navigate through several links to obtain a copy of your invoice, which is frankly just inconvenient.
- While 8x8 is very feature rich, a lot of it appears to be oriented towards call centers and therefore may not be required or useful for small offices (like ours).
- While 8x8 is very responsive to issues affecting its system, the frequent update alerts can become distracting.
- 8x8 has consistently performed well for our office, which allows us to focus on our work rather than having to fix it from time to time.
- 8x8 hasn't significantly increased its cost since we started with it 5 years ago, which has been helpful.
8x8 provided more features and customization than Ooma Office, as well as a better phone selection. We tried Ooma Office before turning to 8x8, and while it worked fine, my colleagues here did not like the way calls could be parked/transferred/managed through their phones. They prefer the way 8x8's Polycom phones work.
Do you think 8x8 Work delivers good value for the price?
Yes
Are you happy with 8x8 Work's feature set?
Yes
Did 8x8 Work live up to sales and marketing promises?
Yes
Did implementation of 8x8 Work go as expected?
Yes
Would you buy 8x8 Work again?
Yes