Item: 8x8 Work
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

We use 8x8 primarily for patient communication. This product has helped us streamline the use of a single main line while being able to take calls remotely. Scheduling and managing appointments has become much much easier since implementing this system. Since we often see patients offsite as well, 8x8 mobile has allowed us to keep our personal numbers private, setting the office number as the caller ID. This also looks more professional, considering we are a small practice and do not have a centralized call center.

Pros and Cons

Call integration with office desk phones.
Voice quality on mobile app.
Text communications with patients who are hard of hearing.

Admin console being shareable to other users.
Setting desk phone as main audio/mic source without additional inputs.
Admin console access on desktop app vs web.

Return on Investment

Has increased patient satisfaction with reaching support staff by at least 20%.
Increased productivity with scheduling by 25% vs traditional landline.
Greatly increased our ability to work offsite vs needing to be in office all the time.

Key Insights

Do you think 8x8 Work delivers good value for the price?

Yes

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

Yes

Did implementation of 8x8 Work go as expected?

I wasn't involved with the implementation phase

Would you buy 8x8 Work again?

Yes

Likelihood to Recommend

8x8 is well suited for our small private practice. Even though we are close to each other, it makes managing and transferring calls effortless. Concurrent calls are also a strong suit. Even if two people are logged into the same user account, being able to answer two lines at the same time and flip between devices is a great feature to have.

Best Work System By Far.

Overall Satisfaction with 8x8 X Series