What users are saying about

9 Spokes

2 Ratings

Bright Gauge

7 Ratings

9 Spokes

2 Ratings
Score 8 out of 101

Bright Gauge

7 Ratings
Score 9.1 out of 101

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Likelihood to Recommend

9 Spokes

Good for letting your investors, employees and others know at a glance how your company is doing. The interface is clean and organized well. I just wish more of the app's functionality was available for testing and implementation. "Coming soon" is not really encouraging when we already have been waiting for a year or more.
No photo available

Bright Gauge

BrightGauge's dashboards are well suited for current, near-live data. We use them to motivate our teams throughout the office and manage the flow of each department's tickets.There is currently not much in the way of trend analysis. You can set up reports to send on a regular basis, but you must manually take that data and plug it into something else like Excel to keep all the data in one place.
Jennifer Henney profile photo

Feature Rating Comparison

BI Standard Reporting

9 Spokes
9.0
Bright Gauge
8.1
Customizable dashboards
9 Spokes
9.0
Bright Gauge
9.1
Pixel Perfect reports
9 Spokes
Bright Gauge
7.0
Report Formatting Templates
9 Spokes
Bright Gauge
8.1

Ad-hoc Reporting

9 Spokes
7.0
Bright Gauge
9.1
Drill-down analysis
9 Spokes
7.0
Bright Gauge
9.1
Formatting capabilities
9 Spokes
Bright Gauge
9.1
Integration with R or other statistical packages
9 Spokes
Bright Gauge
10.0
Report sharing and collaboration
9 Spokes
Bright Gauge
8.1

Data Discovery and Visualization

9 Spokes
10.0
Bright Gauge
7.0
Pre-built visualization formats (heatmaps, scatter plots etc.)
9 Spokes
10.0
Bright Gauge
7.0

Access Control and Security

9 Spokes
9.0
Bright Gauge
7.8
Multi-User Support (named login)
9 Spokes
9.0
Bright Gauge
9.1
Role-Based Security Model
9 Spokes
Bright Gauge
7.2
Multiple Access Permission Levels (Create, Read, Delete)
9 Spokes
Bright Gauge
7.2

Mobile Capabilities

9 Spokes
8.0
Bright Gauge
10.0
Responsive Design for Web Access
9 Spokes
6.0
Bright Gauge
10.0
Dashboard / Report / Visualization Interactivity on Mobile
9 Spokes
10.0
Bright Gauge
10.0

Report Output and Scheduling

9 Spokes
Bright Gauge
10.0
Publish to Web
9 Spokes
Bright Gauge
10.0
Publish to PDF
9 Spokes
Bright Gauge
10.0
Report Delivery Scheduling
9 Spokes
Bright Gauge
10.0

Pros

  • Grouping several apps in one place for easy viewing.
  • Clean dashboard interface that looks uncluttered when viewing several apps at once.
  • Setting up the apps is a breeze when the platform supports them.
No photo available
  • It is a simple and powerful way to visualize data with no SQL experience necessary. The interfaces are largely drag-and-drop and it's easy to put together dashboards, gauges, internal reports, and external reports.
  • BrightGauge's support team is the best I've ever encountered. Their response time is usually within an hour for all my requests, whether they be simple dataset field additions or large scale projects. Every support rep I have worked with has been friendly and beyond helpful.
  • Their blog, webinars, and podcast are full of useful information about metrics, business practices, gauge suggestions, and more.
Jennifer Henney profile photo

Cons

  • Integration with apps that are listed. Some of them are not supported yet and it seems the wait is taking longer than I'd like.
  • iPhone support. It would be nice to have this in the app store. Not available as of 04/25/2018.
No photo available
  • There are some minor UI features that are missing, particularly when it comes to organizing reports and gauges. The list screens could use more columns and sorting features.
  • When creating complex, multi-layered gauges it is currently not possible to label each layer or rearrange the column order unless you clone, reformat, and delete existing layers. It tends to drop existing layer (column) names and formatting when adding or removing layers, and worse -- sometimes it incorrectly renames layers. The workaround is to keep track of your layers externally (I use Excel or OneNote) and leave the labeling and formatting for the very end.
  • The only way to show trending is to use reports to take snapshots in time of the data you need. Goals can be used for this as well, but it could use much more in the way of tracking historical data.
Jennifer Henney profile photo

Support

9 Spokes5.0
Based on 1 answer
Support was helpful in the beginning but no longer needed because I didn't use the software as much. The experience that I did have with support was very friendly but not enough to give a good review. If the support team was called for initial setup, video chat or messenger app was used.
No photo available
No score
No answers yet
No answers on this topic

Alternatives Considered

I actually chose QuickBooks (currently using) and Method (used for a month) before deciding that 9 Spokes is just good for looking at a few apps in one place. I'll keep checking back with them to see if they have improved. I wouldn't be surprised if 9 Spokes improves their product within the next 6-12 months.
No photo available
BG support is amazing. Connectsmart support is so bad, that's why I changed
Karl Fulljames profile photo

Collaboration and Sharing

9 Spokes7.0
Based on 1 answer
Access control capabilities are OK. Ease of sharing is great because the app design is made special for that purpose. I haven't dove that far into the app enough to generate reports. Formatting is very flexible because 9 Spokes allows the user to customize how the info is displayed. Security or lack thereof is not a factor for me so I am unable to give feedback on security.
No photo available
Bright Gauge2.4
Based on 2 answers
There's really not much there for collaboration, unless you count the fact that you can have a certain number of users with full creation and editing capability.
Jennifer Henney profile photo

Data Integration

9 Spokes5.0
Based on 1 answer
I gave 9 Spokes a five because the range of data sources is minimal. Ease of merging data from disparate sources is pretty good for the ones they do support. I just want to have more apps available for arranging on their nice looking interface. Perhaps next year my review for 9 Spokes will be better than 5
No photo available
Bright Gauge9.1
Based on 2 answers
Since we get nearly all of our information from ConnectWise Manage it's difficult to answer this question, but so far the only problems we've encountered in merging data from different sources stems from the way the sources themselves store the data. For example, we'd love a gauge that shows closed tickets, the client survey results, and the resources who worked on each ticket. Because Manage stores the ticket number as a number field and Customer Thermometer stores it as a string, it is impossible to cross-reference by ticket number.
Jennifer Henney profile photo

Screenshots

Bright Gauge

Pricing Details

9 Spokes

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details
9 Spokes is free to use - that’s joining, using the smart dashboard and connecting your apps to it. You'll only pay for any new apps you decide to purchase, but you can trial most of the app recommendations for free! If you want to purchase an app, we'll direct you to the app's website so you can sign up with them. If you sign up to a plan, you'll pay the apps directly and then you can connect the app to your dashboard.

Bright Gauge

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details