Absolute vs Spiceworks Help Desk | TrustRadius

What users are saying about

Score 8.7 out of 10

Based on 10 reviews and ratings

Score 8.6 out of 10

Based on 212 reviews and ratings

Feature Rating Comparison

Absolute

Spiceworks Help Desk

Organize and prioritize service tickets

Expert directory

Subscription-based notifications

ITSM collaboration and documentation

Ticket creation and submission

Ticket response

Absolute

Spiceworks Help Desk

External knowledge base

Internal knowledge base

Absolute

Spiceworks Help Desk

Customer portal

IVR

Social integration

Email support

Help Desk CRM integration

Pros

I tracked a stolen computer all the way to Africa from USA and disabled it.
I set up geofences with alerts. As soon as a computer got a wifi connection outside of our fences it would email me its current location.
Absolute's persistent technology was helpful. -Even when a pawn shop would attempt to "wipe" a device before getting it online, as soon as it got online it notified me of the OS re-installation and current location. We could call authorities and they could recover the device for us. And they were happy it made their job easier and deterred the pawn shop from reselling stolen devices.

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Applications Analyst

Goodwill of Central & Southern IndianaEducation Management, 1001-5000 employees

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Help desk trouble ticket system, which is great for tracking the status of issues within your organization. It allows users the ability to submit help requests themselves, and it allows teams to update and track the tickets.
Inventory tracking of all your equipment with lots of details about each piece of equipment, like the patch level of computers and the location for equipment or the last time it was serviced or updated.
Spiceworks is free!! You can't beat a free solution, and the community behind Spiceworks is huge. Their forums are filled with fellow IT pros willing to help each other out if you submit a question.

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Senior System Administrator

Packaging & Distribution ResourcesWarehousing, 51-200 employees

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Cons

The admin UI is still not very user friendly, even with the updates that have taken place.
Wish the documentation was a little better and some of the videos aren't up to date.

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Verified User

Administrator in Information Technology

Government Administration Company, 1001-5000 employees

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Spiceworks uses a lot of system resources and does need room for improvement in this area on Windows systems. Sometimes it can hang and a system reboot will clear up the issue.
Spiceworks should be able to be installed on non-Windows systems such as Linux, Apple MAC OS, or other flavors of unix. So it should have a Linux install available for servers running this OS.
Running Spiceworks on a workstation along with other programs is not recommended. I would advise installing it on a dedicated server.

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CISO (Chief Information Security Officer)

SAVANNAH STATE UNIVERSITYHigher Education, 501-1000 employees

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Likelihood to Renew

No score

No answers yet

No answers on this topic

Spiceworks Help Desk 9.2

Based on 28 answers

There is no contract to renew, since it's free. Spiceworks has helped me so much that I couldn't imagine trying to replace it with a different product. I'd have a hard time finding a single product that does everything that Spiceworks does, let alone one that does it as well as Spiceworks and for free

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Systems Administrator

Withers & RavenelCivil Engineering, 51-200 employees

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Usability

Absolute 8.0

Based on 1 answer

Very simple to install. I would give it a 10 if the admin UI was easier to navigate.

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Verified User

Administrator in Information Technology

Government Administration Company, 1001-5000 employees

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Spiceworks Help Desk 8.0

Based on 7 answers

1. Its free.2. Its easy to install.3. You can have it up and running in under 1-hour.4. You get dashboards that are easy to read so you know the state of your network.5. You can create your own reports and not just the ones already installed.6. Excellent tool for network administrators and security practitioners.7. Did I mention that its free?

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CISO (Chief Information Security Officer)

SAVANNAH STATE UNIVERSITYHigher Education, 501-1000 employees

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Reliability and Availability

No score

No answers yet

No answers on this topic

Spiceworks Help Desk 10.0

Based on 6 answers

We use it both locally on our own server so up time is decided by us and we also use the hosted help desk. We have never had an outage of that.

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Systems Administrator

Costa Del MarSporting Goods, 51-200 employees

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Support Rating

Absolute 7.0

Based on 1 answer

I haven't talked to support besides trying to locate documentation and based on that experience, I give this score.

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Verified User

Administrator in Information Technology

Government Administration Company, 1001-5000 employees

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Spiceworks Help Desk 8.5

Based on 48 answers

Spiceworks has been working out of the box, and some of the basic customizations have been successful with just our internal staff handling. We don't have any other issues with the tool. It provides us with the inventory information we want in a quick and concise report in a variety of formats for our team.

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Verified User

Administrator in Information Technology

Retail Company, 201-500 employees

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Implementation Rating

No score

No answers yet

No answers on this topic

Spiceworks Help Desk 10.0

Based on 12 answers

If you can spin up a VM to run it on, you'll thank yourself later. If you have remote sites, set up a local server (or dedicated computer) at each site and set them up as remote collectors for the main site. You'll save time and bandwidth

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Jennifer Metcalf

Systems Analyst II

ClaycoConstruction, 501-1000 employees

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Alternatives Considered

I have only used Absolute Data and Device Security (DDS). It was recommended by my Dell sales rep. After reviewing the product info, and loading a demo, it became clear that this is what was needed to add to our existing security to protect us from information loss due to a data breach on our portable devices. I presented this solution to the appropriate departments, and they agreed that this was something well worth the investment.

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Verified User

Professional in Information Technology

Government Administration Company, 1001-5000 employees

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Spiceworks was a better solution for our team since it provided a quick and easy system for managing basic IT support requests. We didn't need something overly complex or customer facing, just something to better manage our internal needs. Because of this, something simpler and lower cost was a better solution for our needs.

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Verified User

Director in Other

Hospitality Company, 201-500 employees

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Return on Investment

Recovery of stolen assets.
After recovering a few devices and students becoming aware of Absolute being deployed, it had a prevention effect deterring additional theft.
It deterred pawn shops from accepting our stolen machines.

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Applications Analyst

Goodwill of Central & Southern IndianaEducation Management, 1001-5000 employees

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We've been able to keep track of all our tickets by using spiceworks. Without it things kept getting lost in the shuffle.
We've been able to go back and show how many help desk calls we've gotten in a period of time. It's given us metrics.

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Systems Administrator

Stephenson Equipment, Inc.Construction, 201-500 employees

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Screenshots

See All (6) Absolute Screenshots

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Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Optional

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Rating Summary

Absolute

Spiceworks Help Desk

Absolute

Spiceworks Help Desk

Absolute

Spiceworks Help Desk

Absolute

Spiceworks Help Desk

Absolute

Spiceworks Help Desk

Absolute

Spiceworks Help Desk

Absolute

Spiceworks Help Desk

Absolute

Spiceworks Help Desk

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