What users are saying about
10 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.4 out of 100
Based on 10 reviews and ratings
Top Rated
239 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.7 out of 100
Based on 239 reviews and ratings
Feature Set Ratings
Incident and problem management
Absolute
Feature Set Not Supported
N/A

8.5
Spiceworks Help Desk
85%
Spiceworks Help Desk ranks higher in 6/6 features
Spiceworks Help Desk ranks higher in 6/6 features
Organize and prioritize service tickets
N/A
0 Ratings

8.8
88%
51 Ratings
Expert directory
N/A
0 Ratings

7.6
76%
44 Ratings
Subscription-based notifications
N/A
0 Ratings

8.3
83%
39 Ratings
ITSM collaboration and documentation
N/A
0 Ratings

8.2
82%
42 Ratings
Ticket creation and submission
N/A
0 Ratings

9.1
91%
51 Ratings
Ticket response
N/A
0 Ratings

9.1
91%
50 Ratings
Self Help Community
Absolute
Feature Set Not Supported
N/A

8.7
Spiceworks Help Desk
87%
Spiceworks Help Desk ranks higher in 2/2 features
Spiceworks Help Desk ranks higher in 2/2 features
External knowledge base
N/A
0 Ratings

8.9
89%
45 Ratings
Internal knowledge base
N/A
0 Ratings

8.4
84%
45 Ratings
Multi-Channel Help
Absolute
Feature Set Not Supported
N/A

7.5
Spiceworks Help Desk
75%
Spiceworks Help Desk ranks higher in 5/5 features
Spiceworks Help Desk ranks higher in 5/5 features
Customer portal
N/A
0 Ratings

8.3
83%
43 Ratings
IVR
N/A
0 Ratings

7.0
70%
9 Ratings
Social integration
N/A
0 Ratings

6.6
66%
25 Ratings
Email support
N/A
0 Ratings

8.7
87%
44 Ratings
Help Desk CRM integration
N/A
0 Ratings

6.9
69%
26 Ratings
Attribute Ratings
- Absolute is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
9.5
Absolute
95%
2 Ratings

8.8
Spiceworks Help Desk
88%
80 Ratings
Likelihood to Renew
Absolute
N/A
0 Ratings

10.0
Spiceworks Help Desk
100%
29 Ratings
Usability
Absolute
N/A
0 Ratings

8.5
Spiceworks Help Desk
85%
8 Ratings
Availability
Absolute
N/A
0 Ratings

10.0
Spiceworks Help Desk
100%
6 Ratings
Performance
Absolute
N/A
0 Ratings

8.0
Spiceworks Help Desk
80%
2 Ratings
Support Rating
Absolute
N/A
0 Ratings

8.6
Spiceworks Help Desk
86%
49 Ratings
Implementation Rating
Absolute
N/A
0 Ratings

10.0
Spiceworks Help Desk
100%
13 Ratings
Product Scalability
Absolute
N/A
0 Ratings

10.0
Spiceworks Help Desk
100%
1 Rating
Likelihood to Recommend
Absolute
I do think it is well worth the cost and consideration, especially if you are using it on devices containing electronic medical records, personal health information or personal privacy information or devices that contain proprietary information, critical business information or other information that needs to be securely protected. It can also be used to track a device (individual) as well if that is your goal. We use it as an extra precaution to track our mental health clinicians that do home visits. It allows us to keep track of their whereabouts, in case an issue arises at a client's home. We are able to send someone out to check or assist, alert emergency services or send law enforcement if a situation should arise.

Verified User
Professional in Information Technology
Government Administration Company, 1001-5000 employeesSpiceworks Help Desk
It's a great helpdesk solution - we currently have five years of data within it, roughly 25,000 tickets. The older edition is a great inventory and software license tracking tool. It is easy for users to use the interface and submit tickets and requests on the web, and its email integration is solid. The new version is a below-average system monitoring tool, only giving up/down status and a few other metrics.
Director Of Information Technology and HIPAA Privacy Officer
Continuum of CareHospital & Health Care, 501-1000 employees
Pros
Absolute
- I tracked a stolen computer all the way to Africa from USA and disabled it.
- I set up geofences with alerts. As soon as a computer got a wifi connection outside of our fences it would email me its current location.
- Absolute's persistent technology was helpful. -Even when a pawn shop would attempt to "wipe" a device before getting it online, as soon as it got online it notified me of the OS re-installation and current location. We could call authorities and they could recover the device for us. And they were happy it made their job easier and deterred the pawn shop from reselling stolen devices.
Applications Analyst
Goodwill of Central & Southern IndianaEducation Management, 1001-5000 employees
Spiceworks Help Desk
- It helps to multitask, even on the go with the mobile App.
- We can customize to meet your needs with automated responses, notifications, and templates.
- Detailed reports allow managers to keep track [of] and analyze data.
- Allows for a database to store notes helpful for future tickets.
Software Support Specialist
Kerkering, Barberio & Co.Accounting, 51-200 employees
Cons
Absolute
- I do not know where I would consider this product to be deficient in functionality, difficult to use or any major changes that needed to be addressed.
- I wish the pricing of this product was a little lower, but I do think it is well worth the cost and consideration, especially if you are using it on devices containing electronic medical records, personal health information or personal privacy information.

Verified User
Professional in Information Technology
Government Administration Company, 1001-5000 employeesSpiceworks Help Desk
- I have always wanted a way to redirect a support request into another IS bin, such as a development task.
- It's possible to extract the data from the Spiceworks database, but it would be helpful if the process to do so were easier.
- Improved ability to customize the system generated emails to improve the formatting and company branding.

Verified User
Supervisor in Information Technology
Chemicals Company, 51-200 employeesPricing Details
Absolute
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Starting Price
—Spiceworks Help Desk
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Likelihood to Renew
Absolute
No score
No answers yet
No answers on this topic
Spiceworks Help Desk
Spiceworks Help Desk 10.0
Based on 29 answers
Spiceworks is a free tool, so there would be no hesitation if we are required to upgrade it. We have installed Spiceworks on a dedicated server with more than enough resources to get the most from this tool, so we will have this running in our department for years to come.
CISO (Chief Information Security Officer)
SAVANNAH STATE UNIVERSITYHigher Education, 501-1000 employees
Usability
Absolute
No score
No answers yet
No answers on this topic
Spiceworks Help Desk
Spiceworks Help Desk 8.5
Based on 8 answers
Spiceworks is user friendly and easy to set up. It can be customized to suit your needs. If there are any problems, you can go to the community forums for support and be in contact with many IT Pros, as well as the Spiceworks support staff and development teams who are always happy to help users out
Systems Administrator
Withers & RavenelCivil Engineering, 51-200 employees
Reliability and Availability
Absolute
No score
No answers yet
No answers on this topic
Spiceworks Help Desk
Spiceworks Help Desk 10.0
Based on 6 answers
We use it both locally on our own server so up time is decided by us and we also use the hosted help desk. We have never had an outage of that.
Systems Administrator
Costa Del MarSporting Goods, 51-200 employees
Support Rating
Absolute
No score
No answers yet
No answers on this topic
Spiceworks Help Desk
Spiceworks Help Desk 8.6
Based on 49 answers
Spiceworks has been working out of the box, and some of the basic customizations have been successful with just our internal staff handling. We don't have any other issues with the tool. It provides us with the inventory information we want in a quick and concise report in a variety of formats for our team.

Verified User
Administrator in Information Technology
Retail Company, 201-500 employeesImplementation Rating
Absolute
No score
No answers yet
No answers on this topic
Spiceworks Help Desk
Spiceworks Help Desk 10.0
Based on 13 answers
If you can spin up a VM to run it on, you'll thank yourself later. If you have remote sites, set up a local server (or dedicated computer) at each site and set them up as remote collectors for the main site. You'll save time and bandwidth
Systems Analyst II
ClaycoConstruction, 501-1000 employees
Alternatives Considered
Absolute
I have only used Absolute Data and Device Security (DDS). It was recommended by my Dell sales rep. After reviewing the product info, and loading a demo, it became clear that this is what was needed to add to our existing security to protect us from information loss due to a data breach on our portable devices. I presented this solution to the appropriate departments, and they agreed that this was something well worth the investment.

Verified User
Professional in Information Technology
Government Administration Company, 1001-5000 employeesSpiceworks Help Desk
EGroupware UI is clunky and hard to use, Jira is great but the pricing is expensive in comparison with spice works that has a free version and you can test it out properly before buying and make a correct decision based on your business plan and company objectives with the right software.
Ruby on Rails Developer
Chunch.esInformation Technology & Services, 1-10 employees
Return on Investment
Absolute
- Recovery of stolen assets.
- After recovering a few devices and students becoming aware of Absolute being deployed, it had a prevention effect deterring additional theft.
- It deterred pawn shops from accepting our stolen machines.
Applications Analyst
Goodwill of Central & Southern IndianaEducation Management, 1001-5000 employees
Spiceworks Help Desk
- Positive - Allow organizations to implement structured Help Desk procedures.
- Positive - IT can begin to quantify their tickets and uncover needs within the organization.
- Positive - IT can develop a solid roadmap with [the] management of future needs, equipment refresh schedules, etc.
- Positive - IT can pinpoint employees who may need extra training or updated equipment based on historical ticketing data.
President
Geeks-r-Us, Inc.Computer & Network Security, 1-10 employees