What users are saying about
5 Ratings
Top Rated
1029 Ratings
5 Ratings
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Score 8.5 out of 100
Top Rated
1029 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Likelihood to Recommend

Abstract

Our design department is indeed very happy with Abstract to solve their issues with regard to versioning and collaboration, etc. The admin side of the program is not that great. It's easy and simple, however, it would be nice to limit access more easily and maybe even link Abstract with our directory. The flexibility for accessing the work designers do can't be beaten!
Christopher Fritz | TrustRadius Reviewer

Confluence

Confluence is very good in situations where you need to share with the customer what are your instructions and procedures to resolve a specific problem. When asked, you only need to send him the knowledge-base article as a proof of work. We also use it to share this kind of information with the overseas team, as we are in a country and some of our coworkers live in another country far away.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Abstract
7.5
Confluence
7.8
Workflow Automation
Abstract
7.5
Confluence
7.7
Mobile Access
Abstract
7.0
Confluence
7.8
Search
Abstract
8.0
Confluence
8.0
Task Management
Abstract
Confluence
8.4
Gantt Charts
Abstract
Confluence
7.9
Scheduling
Abstract
Confluence
7.1
Visual planning tools
Abstract
Confluence
7.9

Communication

Abstract
8.7
Confluence
8.1
Chat
Abstract
10.0
Confluence
6.4
Notifications
Abstract
9.3
Confluence
8.8
Discussions
Abstract
8.0
Confluence
8.4
Internal knowledgebase
Abstract
7.5
Confluence
9.1
Surveys
Abstract
Confluence
7.0
Integrates with GoToMeeting
Abstract
Confluence
6.0
Integrates with Gmail and Google Hangouts
Abstract
Confluence
9.3
Integrates with Outlook
Abstract
Confluence
9.6

File Sharing & Management

Abstract
7.9
Confluence
8.5
Versioning
Abstract
10.0
Confluence
8.9
Document collaboration
Abstract
8.3
Confluence
9.1
Access control
Abstract
8.0
Confluence
9.0
Advanced security features
Abstract
4.0
Confluence
8.9
Device sync
Abstract
9.0
Confluence
7.9
Video files
Abstract
Confluence
7.8
Audio files
Abstract
Confluence
8.2
Integrates with Google Drive
Abstract
Confluence
7.8

Pros

Abstract

  • Branch management for design files.
  • Good collaborative features like comments and sharing.
Anonymous | TrustRadius Reviewer

Confluence

  • Collaboration. Confluence allows our entire organization to collaborate together. Instead of storing files and documents in folders, Confluence stores the files including versions, allows comments and context to be added, assigns permissions, and tracks workflows all in one place.
  • Organization. Confluence is great at keeping everything organized. Assuming you set up your structure properly, it is easy to find your place in Confluence. Furthermore, the search engine allows you to search the entire instance for information.
  • Notification. Confluence sends email notifications when you are referenced by someone else, assigned a duty, or any change is made to a page or group that you are subscribed to.
Chris Snelling, CFA | TrustRadius Reviewer

Cons

Abstract

  • Frequent bugs between Abstract and Sketch.
  • Takes a lot of processing power and battery.
Anonymous | TrustRadius Reviewer

Confluence

  • Atlassian is not intuitive for the user. Several of our staff who have not received training on the platform find that it is not user-friendly.
  • Posting on Atlassian can also take more time than expected due to the plethora of options available.
  • Atlassian Confluence does not always look the same in different internet browsers. In talking with a co-worker, he told me it works best on Chrome. My computer has IE and Chrome, so I have to be sure I am using Chrome when I log into Confluence.
Alexandria Alvarez Gerbasi | TrustRadius Reviewer

Likelihood to Renew

Abstract

No score
No answers yet
No answers on this topic

Confluence

Confluence 10.0
Based on 15 answers
I am confident that Atlassian can come with additional and innovative macros and functions to add value to Confluence. In 6 months, Atlassian transformed a good collaborative tools into a more comprehensive system that can help manage projects and processes, as well as "talk" with other Atlassian products like Jira. We are in fact learning more about Jira to evaluate a possible fit to complement our tool box.
Charles Thomasset, MBA | TrustRadius Reviewer

Usability

Abstract

No score
No answers yet
No answers on this topic

Confluence

Confluence 8.5
Based on 9 answers
It's overall pretty straightforward and intuitive. You get a simple editing window that presents a live view of your formatted document, plus a toolbar for formatting options. If you're familiar with any word processing program (Google Docs, Word, etc) you should be able to master Confluence without much (if any) difficulty.
Sean Scott | TrustRadius Reviewer

Performance

Abstract

No score
No answers yet
No answers on this topic

Confluence

Confluence 9.8
Based on 4 answers
Pages load very quickly, which makes it useful for quickly obtaining information. The search functionality is also very quick and is able to parse through all of the documents to provide the most relevant results for the query. Other information based software gets bogged down, but so far Atlassian Confluence maintains its performance.
Kaleb-John Loo | TrustRadius Reviewer

Support Rating

Abstract

Abstract 7.8
Based on 4 answers
Customer support seems to be fast at responding. We haven't had issues yet at least
Christopher Fritz | TrustRadius Reviewer

Confluence

Confluence 8.5
Based on 41 answers
I have not had a lot of support experiences with Atlassian, but of the few I have, I wasn't very satisfied with the results. I found that multiple people would respond to the issue at various stages, requiring re-communication (even though the support system stores everything and shows it to both them and you). Often responses came at odd hours, resulting in 24+ hour turnaround on basic responses, even if you respond right away. Support often asks you to do things which require downtime, and don't seem sympathetic if your organization requires that downtime to be done off-hours. This makes it difficult to resolve issues in a timely manner, if at all.I must note that I have not opened a support incident with them in close to 2 years, and it's my understanding from colleagues that there has been much improvement. My comments and ratings reflect my older experiences.
Brian Scholer | TrustRadius Reviewer

Alternatives Considered

Abstract

There are very few tools that compete with Abstract right now. I would say none of them are even close to this yet.
Anonymous | TrustRadius Reviewer

Confluence

For our needs, Confluence absolutely blew both SharePoint and Google Docs out of the water. We were able to get more granular security than with SharePoint while maintaining the collaborative tool sets found in both SharePoint and Google Docs. Additionally, the integration into tools we already had in place, rather than needing to jerry-rig a solution that would "work", was a critical deciding factor.
Brian Taylor | TrustRadius Reviewer

Return on Investment

Abstract

  • Saves time on file management
  • Keeps old, archived work
Anonymous | TrustRadius Reviewer

Confluence

  • Overall, I think the impact of Confluence has been positive. As a remote team, it simplifies process and communication for us.
  • Confluence streamlines group work and tasks to make it clear who is doing what they should be doing
  • Some of my employees do complain that confluence is hard to use and that they can't navigate around very well.
Holly Wallace Nielsen | TrustRadius Reviewer

Pricing Details

Abstract

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Confluence

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Abstract
8.7
Confluence
8.5

Likelihood to Renew

Abstract
Confluence
10.0

Usability

Abstract
Confluence
8.5

Reliability and Availability

Abstract
Confluence
10.0

Performance

Abstract
Confluence
9.8

Support Rating

Abstract
7.8
Confluence
8.5

Implementation Rating

Abstract
Confluence
9.0

Scalability

Abstract
Confluence
10.0

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