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Top Rated
637 Ratings
3 Ratings
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Score 10 out of 100

NICE CXone (formerly NICE inContact)

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Top Rated
637 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

Acarda Messenger Auto Dialer

I would like to recommend it to my customers and clients. I will tell everyone that this is a very necessary software.
It has many features that will satisfy your customers and clients. And your business will run very well.
This software is very good. We've already used a lot of software. But there are very few software features like this.
Sujon Kumar ROY | TrustRadius Reviewer

NICE CXone (formerly NICE inContact)

We get over 3,000 calls/month for a variety of Radiology scheduling requests, so we needed a scheduling system that had the scalability and optics to allow us to manage this giant beast. We had previously been relying only on people scheduling between their visits and between checking in visitors, so we had no dedicated team of schedulers or a software to support. We are only on our first month, but have seen amazing results thus far.
Jerry Newsom | TrustRadius Reviewer

Feature Rating Comparison

Preview Dialer

Acarda Messenger Auto Dialer
10.0
NICE CXone (formerly NICE inContact)
Contact preview
Acarda Messenger Auto Dialer
10.0
NICE CXone (formerly NICE inContact)
Dialer-CRM integration
Acarda Messenger Auto Dialer
10.0
NICE CXone (formerly NICE inContact)
Call notes & tags
Acarda Messenger Auto Dialer
10.0
NICE CXone (formerly NICE inContact)
Automatic call logging
Acarda Messenger Auto Dialer
10.0
NICE CXone (formerly NICE inContact)

Core Dialer

Acarda Messenger Auto Dialer
10.0
NICE CXone (formerly NICE inContact)
Outbound dialing
Acarda Messenger Auto Dialer
10.0
NICE CXone (formerly NICE inContact)
Inbound routing
Acarda Messenger Auto Dialer
10.0
NICE CXone (formerly NICE inContact)
Custom caller ID
Acarda Messenger Auto Dialer
10.0
NICE CXone (formerly NICE inContact)
Click-to-call
Acarda Messenger Auto Dialer
10.0
NICE CXone (formerly NICE inContact)
Recorded voicemail drop
Acarda Messenger Auto Dialer
10.0
NICE CXone (formerly NICE inContact)
Dialer contact import
Acarda Messenger Auto Dialer
10.0
NICE CXone (formerly NICE inContact)
Campaign & list management
Acarda Messenger Auto Dialer
10.0
NICE CXone (formerly NICE inContact)

Call Follow-up and Quality Assurance

Acarda Messenger Auto Dialer
10.0
NICE CXone (formerly NICE inContact)
Follow-up calls
Acarda Messenger Auto Dialer
10.0
NICE CXone (formerly NICE inContact)
Dialer reporting & analytics
Acarda Messenger Auto Dialer
10.0
NICE CXone (formerly NICE inContact)
Dialer compliance
Acarda Messenger Auto Dialer
10.0
NICE CXone (formerly NICE inContact)

Contact Center Software

Acarda Messenger Auto Dialer
NICE CXone (formerly NICE inContact)
8.1
Agent dashboard
Acarda Messenger Auto Dialer
NICE CXone (formerly NICE inContact)
8.3
Validate callers
Acarda Messenger Auto Dialer
NICE CXone (formerly NICE inContact)
8.3
Outbound response
Acarda Messenger Auto Dialer
NICE CXone (formerly NICE inContact)
8.2
Call forwarding
Acarda Messenger Auto Dialer
NICE CXone (formerly NICE inContact)
8.4
Click-to-call (CTC)
Acarda Messenger Auto Dialer
NICE CXone (formerly NICE inContact)
8.5
Warm transfer
Acarda Messenger Auto Dialer
NICE CXone (formerly NICE inContact)
8.5
Predictive dialing
Acarda Messenger Auto Dialer
NICE CXone (formerly NICE inContact)
7.4
Interactive voice response
Acarda Messenger Auto Dialer
NICE CXone (formerly NICE inContact)
8.0
REST APIs
Acarda Messenger Auto Dialer
NICE CXone (formerly NICE inContact)
7.8
Call scripts
Acarda Messenger Auto Dialer
NICE CXone (formerly NICE inContact)
8.0
Call tracking
Acarda Messenger Auto Dialer
NICE CXone (formerly NICE inContact)
8.3
Multichannel integration
Acarda Messenger Auto Dialer
NICE CXone (formerly NICE inContact)
7.9
CRM software integration
Acarda Messenger Auto Dialer
NICE CXone (formerly NICE inContact)
7.9

Workforce Optimization (WFO)

Acarda Messenger Auto Dialer
NICE CXone (formerly NICE inContact)
8.3
Inbound call routing
Acarda Messenger Auto Dialer
NICE CXone (formerly NICE inContact)
8.5
Omnichannel inbound routing
Acarda Messenger Auto Dialer
NICE CXone (formerly NICE inContact)
8.2
Recording
Acarda Messenger Auto Dialer
NICE CXone (formerly NICE inContact)
8.5
Quality management
Acarda Messenger Auto Dialer
NICE CXone (formerly NICE inContact)
8.5
Call analytics
Acarda Messenger Auto Dialer
NICE CXone (formerly NICE inContact)
8.4
Historical reporting
Acarda Messenger Auto Dialer
NICE CXone (formerly NICE inContact)
8.3
Live reporting
Acarda Messenger Auto Dialer
NICE CXone (formerly NICE inContact)
8.4
Customer surveys
Acarda Messenger Auto Dialer
NICE CXone (formerly NICE inContact)
7.9
Customer interaction analytics
Acarda Messenger Auto Dialer
NICE CXone (formerly NICE inContact)
8.0

Pros

Acarda Messenger Auto Dialer

  • We were in a lot of trouble. I was wondering how to build a good relationship with the customer and his clients . I couldn't think. One of our clients talks about this Auto DL Messenger.
  • Recorded messages can be sent later.
  • It is very comfortable and user-friendly.
Sujon Kumar ROY | TrustRadius Reviewer

NICE CXone (formerly NICE inContact)

  • The quality of the calls are great, i rarely have to report any type of call issues
  • The admin portal is very organized and it makes it easier to find information about users and stations
  • The prebuilt reports that it has are very useful when it comes to assisting users in regards to finding information
Jose Turcios | TrustRadius Reviewer

Cons

Acarda Messenger Auto Dialer

  • [I feel] this app needs to be made more beautiful.
  • [I feel] that UI/UX design needs to be redone.
Sujon Kumar ROY | TrustRadius Reviewer

NICE CXone (formerly NICE inContact)

  • When making a manual outbound it would be nice to be able to enter the number and just hit "enter" instead of having to hover with the mouse, wait for the dialing prompt to appear then click it.
  • It would be nice if NICE CXone didn't send you a new call while you're entering a manual outbound number.
  • When scheduling a callback, NICE CXone will kick you out of that record/callback schedule screen before you can complete scheduling if a call comes in while scheduling the call.
  • When scheduling a call, it would be nice to just enter the time instead of having to click on the hour then enter it, click on the minutes, and hope that you click on the right spot. If you don't click on the right spot, you'll have to get super close to the screen to hit the right spot to enter the minutes.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Acarda Messenger Auto Dialer

No score
No answers yet
No answers on this topic

NICE CXone (formerly NICE inContact)

NICE CXone (formerly NICE inContact) 8.6
Based on 15 answers
I will highly use inContact Cxone even if I am at a different company because, as I mentioned before, inContact makes it easy to manage, view reports, modify skills, and multitask. Also, it does not freeze, it is easy to resolve any issue, and easy to log in.
Anonymous | TrustRadius Reviewer

Usability

Acarda Messenger Auto Dialer

No score
No answers yet
No answers on this topic

NICE CXone (formerly NICE inContact)

NICE CXone (formerly NICE inContact) 8.5
Based on 382 answers
I would say [NICE CXone (formerly NICE inContact)] is a brilliant idea especially in terms of a business, I think there are very few things that I don't like and it really does help speed up the workflow of my job while allowing interactions with customers to be more effective. So as a user I really appreciate the concept of [NICE CXone].
Edward Oberlton | TrustRadius Reviewer

Reliability and Availability

Acarda Messenger Auto Dialer

No score
No answers yet
No answers on this topic

NICE CXone (formerly NICE inContact)

NICE CXone (formerly NICE inContact) 7.2
Based on 4 answers
NICE inContact CXone is available when you need it. I have been using it for about a year and I have never suffered any issues that caused my not to have access to the product. If there are updates, they must be downloaded and install in the background because I do not see them
Anonymous | TrustRadius Reviewer

Performance

Acarda Messenger Auto Dialer

No score
No answers yet
No answers on this topic

NICE CXone (formerly NICE inContact)

NICE CXone (formerly NICE inContact) 7.9
Based on 4 answers
NICE inContact CXone performs very well even on old computers that are limited in resources. I use a older computer with limited memory and it seems to handle NICE inContact CXone very well in most cases. There will be times when it acts up for whatever reason bust over ninety percent of the time.
Anonymous | TrustRadius Reviewer

Support Rating

Acarda Messenger Auto Dialer

No score
No answers yet
No answers on this topic

NICE CXone (formerly NICE inContact)

NICE CXone (formerly NICE inContact) 7.4
Based on 6 answers
inContact only allows specific users to contact them for support. Even though I use the product daily and it accounts for a large amount of my workload, I still have to contact an authorized user to create an incident. These users are managers and their schedules are very busy. This can result in delays in incidents being opened and resolved.
Kevin Lintner | TrustRadius Reviewer

In-Person Training

Acarda Messenger Auto Dialer

No score
No answers yet
No answers on this topic

NICE CXone (formerly NICE inContact)

NICE CXone (formerly NICE inContact) 6.9
Based on 3 answers
It was very entertaining, we received the training from the best trainers. I think the information that they provided was very interesting. We receive a lot of very good information to forward to all the users of this need tool and answers were given in the correct time and form.
Anonymous | TrustRadius Reviewer

Online Training

Acarda Messenger Auto Dialer

No score
No answers yet
No answers on this topic

NICE CXone (formerly NICE inContact)

NICE CXone (formerly NICE inContact) 8.3
Based on 3 answers
good stuff available online help section
Somveer Singh | TrustRadius Reviewer

Implementation Rating

Acarda Messenger Auto Dialer

No score
No answers yet
No answers on this topic

NICE CXone (formerly NICE inContact)

NICE CXone (formerly NICE inContact) 8.2
Based on 7 answers
It took a while for the implementation but in our company was all good because we got the best people to handle the implementation. They were able to handle any questions or issues that users asked regarding the new tasks. At the moment, we are all good with this software.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Acarda Messenger Auto Dialer

I used to use a software. It was very slow and slowed down the company of our users.
Talking to customers or clients would cause the system to hang. So we started using this software.
The file size of this software is about 14 MB. And after installation it becomes only 5.30MB.
Sujon Kumar ROY | TrustRadius Reviewer

NICE CXone (formerly NICE inContact)

Interactive IntelligenceCisco Express and Enterprise. InContact CXOne is very solid as a cloud platform and has great ease of use. However, it has areas of improvements to make it better, especially the Engage side of the company should be taken out of the stone age. Look at Calabrio's reliance and support as a benchmark for recordings.
Anonymous | TrustRadius Reviewer

Scalability

Acarda Messenger Auto Dialer

No score
No answers yet
No answers on this topic

NICE CXone (formerly NICE inContact)

NICE CXone (formerly NICE inContact) 6.7
Based on 4 answers
The scalability is awesome because of the multiple uses it is able at performing for users. A large organization with several user can use this product in the same fashion that a smaller organization could. I believe the larger organization would see more benefits because of the users ability between communication coworkers
Anonymous | TrustRadius Reviewer

Return on Investment

Acarda Messenger Auto Dialer

  • As far as I know, it does not have any kind of uncomfortable features
  • This will prevent any adverse reactions from your company's customers or clients.
  • All in all it is a very good software
Sujon Kumar ROY | TrustRadius Reviewer

NICE CXone (formerly NICE inContact)

  • It impacts our company daily as we utilize NICE CXone services every day, 24/7.
  • It is relatively easy to use and doesn't cause problem: The NOC shift doesn't get to have IT support. The fact that we don't hear any issue from them shows that NICE CXone is a stable platform that doesn't have much problem and easy to use.
  • The report impacted my work because I don't need to contact specific supervisors for staffs' attendance.
Gordon Ng | TrustRadius Reviewer

Screenshots

Acarda Messenger Auto Dialer

Pricing Details

Acarda Messenger Auto Dialer

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

NICE CXone (formerly NICE inContact)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Acarda Messenger Auto Dialer
10.0
NICE CXone (formerly NICE inContact)
8.3

Likelihood to Renew

Acarda Messenger Auto Dialer
NICE CXone (formerly NICE inContact)
8.6

Usability

Acarda Messenger Auto Dialer
NICE CXone (formerly NICE inContact)
8.5

Reliability and Availability

Acarda Messenger Auto Dialer
NICE CXone (formerly NICE inContact)
7.2

Performance

Acarda Messenger Auto Dialer
NICE CXone (formerly NICE inContact)
7.9

Support Rating

Acarda Messenger Auto Dialer
NICE CXone (formerly NICE inContact)
7.4

In-Person Training

Acarda Messenger Auto Dialer
NICE CXone (formerly NICE inContact)
6.9

Online Training

Acarda Messenger Auto Dialer
NICE CXone (formerly NICE inContact)
8.3

Implementation Rating

Acarda Messenger Auto Dialer
NICE CXone (formerly NICE inContact)
8.2

Scalability

Acarda Messenger Auto Dialer
NICE CXone (formerly NICE inContact)
6.7

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