What users are saying about
8 Ratings
3 Ratings
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Score 7.7 out of 100
8 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 6.5 out of 100

Feature Set Ratings

  • Acarda Outbound ranks higher in 1 feature set: Contact Center Software
  • Ytel ranks higher in 1 feature set: Workforce Optimization (WFO)

Contact Center Software

8.3

Acarda Outbound

83%
8.2

Ytel

82%
Ytel ranks higher in 6/8 features

Agent dashboard

9.0
90%
1 Rating
9.0
90%
1 Rating

Outbound response

8.0
80%
1 Rating
N/A
0 Ratings

Click-to-call (CTC)

8.0
80%
1 Rating
N/A
0 Ratings

Validate callers

N/A
0 Ratings
5.0
50%
1 Rating

Warm transfer

N/A
0 Ratings
7.0
70%
1 Rating

Predictive dialing

N/A
0 Ratings
10.0
100%
1 Rating

Call scripts

N/A
0 Ratings
9.0
90%
1 Rating

Call tracking

N/A
0 Ratings
9.0
90%
1 Rating

Workforce Optimization (WFO)

8.5

Acarda Outbound

85%
9.5

Ytel

95%
Ytel ranks higher in 6/6 features

Recording

9.0
90%
1 Rating
10.0
100%
1 Rating

Historical reporting

8.0
80%
1 Rating
9.0
90%
1 Rating

Inbound call routing

N/A
0 Ratings
10.0
100%
1 Rating

Quality management

N/A
0 Ratings
9.0
90%
1 Rating

Call analytics

N/A
0 Ratings
9.0
90%
1 Rating

Live reporting

N/A
0 Ratings
10.0
100%
1 Rating

Attribute Ratings

  • Acarda Outbound and Ytel are tied in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.0

Acarda Outbound

80%
2 Ratings
8.0

Ytel

80%
1 Rating

Support Rating

Acarda Outbound

N/A
0 Ratings
10.0

Ytel

100%
2 Ratings

Likelihood to Recommend

Acarda Sales Technologies

I think that Acarda is a fantastic tool for any company that is perhaps not selling software, not offering technical support, has minimal technical needs internally, and wants a tool that just works well. We have had issues with support and dropped calls from other outbound and VOIP systems, Acarda was a really solid platform. I would imagine that the average Sales, Billing and Support Team of a small business or StartUp would find a lot to love here.
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Ytel

Ytel is an excellent choice for all of your cold calling needs. It allows incoming and outgoing calls to agents so sales calls are simplified.
Read full review

Pros

Acarda Sales Technologies

  • Call clearance and tools
  • Typing notes on the call
  • Recording all calls
  • Advanced reporting
  • Have unsuccessful calls re-scheduled
Read full review

Ytel

  • Ytel is very user friendly.
  • Ytel keeps track of my employees time and makes sure their time is productive.
  • Ytel has EXCELLENT customer support.
Read full review

Cons

Acarda Sales Technologies

  • Lacked the level of integrations we needed with other software.
  • That's it. It was great otherwise.
Read full review

Ytel

  • Reporting could be simplified a little more.
  • The chat function between employees needs to be updated.
Read full review

Pricing Details

Acarda Outbound

Starting Price

Editions & Modules

Acarda Outbound editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Ytel

    Starting Price

    $1 per month

    Editions & Modules

    Ytel editions and modules pricing
    EditionModules
    Local$1.001
    Toll Free$2.002
    Short Code$500.003

    Footnotes

    1. per month
    2. per month
    3. per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Support Rating

    Acarda Sales Technologies

    No answers on this topic

    Ytel

    Support is always available via chat or telephone. Support staff is very knowledgeable and helpful. In the 8 years that we have used Ytel, I have never had a bad support experience. Top-notch customer service!!!
    Read full review

    Alternatives Considered

    Acarda Sales Technologies

    I am not super familiar with the competitors because we moved away from this style of support soon after adopting Acarda, but I had no complaints while using it.
    Read full review

    Ytel

    We chose Ytel because of the ease of use, affordability and excellent customer support
    Read full review

    Return on Investment

    Acarda Sales Technologies

    • Increasing productivity and closed sales
    • Making the customer feels trust by providing info about his previous call.
    • Ease of use and quick
    Read full review

    Ytel

    • Forces my employees to be more productive.
    • Data management is simplified.
    • Ytel is very affordable.
    Read full review

    Add comparison