What users are saying about
12 Ratings
3 Ratings
12 Ratings
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Score 6.2 out of 101
3 Ratings
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Score 8 out of 101

Add comparison

Likelihood to Recommend

Accelo

Pretty good as a basic CRM, decent as a support desk. Tries to do a lot, but doesn't excel at any one thing. Reasonably priced, though, and can be a component in a larger setup.
Ryan Freeman profile photo

Replicon

It is perfect for inputing time sheets, time offs and expenses. It is hosted on the cloud, so accessible from anywhere, and even from mobile. It should nonetheless do just that, as it is not suited to track the work that you are doing or details about it. It is completely useless in that case.
No photo available

Feature Rating Comparison

Project Management

Accelo
5.3
Replicon
7.9
Task Management
Accelo
5.0
Replicon
6.0
Resource Management
Accelo
5.5
Replicon
7.0
Gantt Charts
Accelo
6.0
Replicon
7.3
Scheduling
Accelo
5.0
Replicon
7.0
Workflow Automation
Accelo
5.0
Replicon
Team Collaboration
Accelo
4.3
Replicon
Support for Agile Methodology
Accelo
3.7
Replicon
Support for Waterfall Methodology
Accelo
5.0
Replicon
Email integration
Accelo
7.4
Replicon
7.3
Mobile Access
Accelo
4.5
Replicon
9.0
Timesheet Tracking
Accelo
7.1
Replicon
10.0
Change request and Case Management
Accelo
5.1
Replicon
Budget and Expense Management
Accelo
5.1
Replicon
10.0
Document Management
Accelo
Replicon
7.3

Professional Services Automation

Accelo
4.7
Replicon
8.8
Quotes/estimates
Accelo
3.6
Replicon
7.0
Invoicing
Accelo
4.1
Replicon
9.0
Project & financial reporting
Accelo
5.1
Replicon
9.0
Integration with accounting software
Accelo
6.1
Replicon
10.0

Pros

  • Tracking customer interactions. Nice integration with G Suite, could be a lot better if they acknowledged that contacts may actually have more than one email address.
  • Support Ticket system is integrated, so we can view support history and other email correspondence easily. It's cheaper that Zendesk.
  • Support is reasonably good, usually prompt and responsive.
  • Constant development - lots of updates, just not often to areas that we use.
Ryan Freeman profile photo
  • Timesheets are pretty straightforward, you just have to choose a client/project/task that you worked on (in that order), and put the hours for each day. You can then specify if it is billable or not and that’s it, you can submit.
  • Time off are also very efficient, as you can select your days off from your calendar, and choose if it is a paid time off, sick leave, or other type of leave. By selecting a range of days, it automatically subtracts weekends, bank holidays, and gives you the remaining days off that you have (and if it is possible to request paid time off for example). The calendar view is very good.
  • Expenses management are very efficient, you just have to describe what you spent and select on what project or client, then put the incurred amount and upload scans of your receipts. It also handles different currencies which is good for international companies, and you can keep track of the approval status, to know when you are going to be reimbursed without asking the finance team.
No photo available

Cons

  • Difficult to upload targets
  • Not easy to modify a target
  • When uploading targets you can not attach them to tags until after they are uploaded.
  • When listing opportunities in the system, you are limited with what stage the opportunity is in and the star system is not very helpful. The status' are very vague and not always accurate.
No photo available
  • There is no easy way to add a comment on an expense, you have to reopen a ticket to add a comment. But that might be how it is configured in our company.
No photo available

Likelihood to Renew

Accelo9.0
Based on 1 answer
Looking forward to seeing more refinement of features provided and upcoming features promised :)
Brendon O'Sullivan profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

Accelo doesn't really exceed any competitors in any one area of their product, but in 2015 when we made the move this was the best option that included all the tools we wanted. However, user adoption was low in some areas due to the UI, so we scaled back Accelo and added other tools.
Ryan Freeman profile photo
We looked at Mavenlink, it did not quite deliver what we could gain from using Replicon PSM.
Rose Hill profile photo

Return on Investment

  • It substantially reduced the number of systems we use to run our business.
  • It reduced the need to train our staff on a variety of platforms.
  • It gave us the ability to have a client-facing portal that directly integrates with our backend systems.
Chris Osterhout profile photo
  • Improvement in tracking employee hours & time off.
  • Improvement in assigning employee to projects.
  • Improvement for the account managers to track what is happening to their projects.
Rose Hill profile photo

Pricing Details

Accelo

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
1.  Per Installation
Accelo Editions & Modules
Accelo
Edition
Plus
$191
Premium
$341
1. Per User
Additional Pricing Details

Replicon

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Replicon Editions & Modules
Replicon
Additional Pricing Details