What users are saying about

Achievers

5 Ratings

Promantek

3 Ratings

Achievers

5 Ratings
Score 8.3 out of 101

Promantek

3 Ratings
Score 9.2 out of 101

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Likelihood to Recommend

Achievers

Achievers is well suited as a rewards and recognition platform - which is what it was designed for. It's less appropriate for a company intranet to share files and documents with one another. Allowing users to do both on one platform would be a great solution for bridging the gap between corporate communication and rewards.
Michael Whatley profile photo

Promantek

This is a great program if you have locations in different geographical areas. The ability to work with people at different locations is appreciated, and also there can be informal input that is requested, which Promantek can handle as well.I am at a loss to think of an area where this does not work well. There are several of our employees in the manufacturing areas that do not have computer access, and for those individuals, we simply print the review instead of having it online. This works fine but is not the forte of Promantek. However, any system these days that focusses on the online aspects of review writing will experience that as well.
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Pros

  • Excellent selection within points catalog
  • Easy to use interface
  • Social media platform allowing for recognition to be seen company-wide
Michael Whatley profile photo
  • Ease of use - This program has been great for the Keep It Simple mentality. It is clear, concise, and able to expand based on our needs. There is a good level of intuitiveness that goes with it... basically sorted with employees, reviews, and setup. We have been able to train managers and employees quickly and easily with the process, and simple things like clear buttons, or "Are you ready to send your review to your manager?" questions make this good for us. We have used other global programs from very large companies that didn't work well for us.
  • The clear ability for the Administrator(s) to manage - In the past, we have had problems with managers telling us "Well, my screen shows this and that..." and yet as an Administrator I was unable to see what they were seeing as my screen was different. That is not the case with Trakstar from Promantek. Click a button and I am in as the actual user... an administrator can then see exactly what the end user is looking at. This is especially helpful with out of area locations and makes a world of difference for us.
  • Training and Resources - Promantek's Trakstar has some great resources that reside just a couple clicks away from the main screen. When an employee logs in, they have access to all kinds of information on what they can do, how to do it, easy tricks and tips. Online documents or videos are right there on the site, with dozens if not hundreds of reference documents that explain step by step with screen pictures how things work. It has been very easy to manage training with this program.
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Cons

  • Relevance of rewards catalog
  • Exchange rate of catalog items
  • Would be nice to see deeper integration with company intranets
Michael Whatley profile photo
  • It would be nice to be able to customize a screen when looking at some data for employees. In almost every case the screen information is helpful, but sometimes I wish This information was next to That information instead of two columns over, etc. This is not a big deal, but screen customization would be on the wishlist. This is not an issue for downloads of reports as those go to excel and you can manipulate that any way you like.
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Likelihood to Renew

No score
No answers yet
No answers on this topic
Promantek8.0
Based on 1 answer
Very simple to use, great support.
Sam Sternman profile photo

Support

No score
No answers yet
No answers on this topic
Promantek10.0
Based on 1 answer
Excellent customer service...Michelle is AMAZING.
Sam Sternman profile photo

Alternatives Considered

No answers on this topic
I have not used other products from Promantek yet.
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Return on Investment

  • Positive: it has increased our company's ability to express gratitude for exceptional work
  • Positive: it has increased our company's overall morale
  • Negative: rewarding points for gratitude can be expensive depending on the size of the company
Michael Whatley profile photo
  • We have had few managers dread the review writing process! Sure, no one enjoys this and we all know that it is time-consuming, but Promantek has allowed less time spent in frustration and more time actually communicating effectively. There are areas where managers can make notes during the entire review process so that when the time to write the review is upon you, it is a much simpler task. This has allowed us to free up the time with managers to a certain degree which is always beneficial.
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Pricing Details

Achievers

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Promantek

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details