Acquia Digital Experience Platform vs Concrete CMS

• The Acquia Cloud Hosting (enterprise) provides a three-server solution. You have a Development, Staging (or UAT), and Production servers with a clear path of deployment straight up the chain. You may use Acquia's own Cloud Hooks, or their web admin UI interface to deploy to any or all of the servers.
• Git is one of the foundation services built-in to the management of the website codebase. Allowing a developer, or well-trained end user (university employee) to easily deploy a tag or branch to any one of the servers, makes it very easy for us to offload the server / account management to the school, while we focus on improving their site.
• Not only does Acquia Cloud provide a multi-datacenter failover disaster recovery solution, but they also maintain a multi-region failover as well, which allows for a fully redundant enviroment to be maintained in two geographic regions. No fear of losing any database changes or form submissions from students.
• Lastly, the onboarding process is constantly being improved, and as I have been a third-party vendor involved in many of our hosting negotiations, I have seen it firsthand. Each enterprise client is assigned a small team of engineers, technical leads, and a pseudo-project-manager to explain the process in layman's terms to the client (university / college for my example), but they also perform a number of code reviews and best-practice analysis of a site prior to launch.

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• Page rollback and backup functions are great features for clients.
• Easy extendability with package system.
• Fast setup on both local and remote web hosting servers, either via "one button" installs or manually.
• From a designers point of view, Concrete5 is very easy to re-theme with your own custom web design. Any web designer with a basic understanding of HTML and CSS can re-theme a website.
• End users can update their pages using built in forms. It's as easy as using MS Word.

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• Responses from tickets aren't always from the same person, and can vary in effectiveness of solving your problem
• While documentation is robust, it can be difficult to find exactly what you need
• Provided forums are not monitored frequently, and are not as useful as they could be

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• The file sorting system can be clunky at times. It can be difficult to find the correct file when you are searching for files you have previously uploaded.
• Sometimes the page will crash in the middle of editing, and there isn't an autosave feature to backup your work.
• Without proper training on how to use Concrete5, you can easily get lost or overwhelmed. It's not exactly intuitive right away.

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• Our website isn't a revenue generator, so we don't have specific ROI calculations.
• The new website is helping us move off of a legacy on-prem server environment. The reduction of cost in maintaining those will be beneficial.
• We have had to invest in some training for our developers to learn Drupal.

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• Clients rarely require support with simple tasks such as updating pages allowing our developers to focus on higher value projects.
• Cost reduction due to increased employee efficiency
• Increased customer satisfaction as clients are able to have more control over their websites.

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