What users are saying about
2 Ratings
Top Rated
74 Ratings
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 9 out of 100
Top Rated
74 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.8 out of 100

Likelihood to Recommend

Acquire.io

Our company uses Acquire's co-browse and chat functionality to assist customers with technical issues with our website, help clarify what to enter into our online loan applications, and provide service through website and mobile chat. It is very effective for these use cases.
Brad Tharp | TrustRadius Reviewer

Bold360

Bold360 is perfect for a one-stop chat platform with enhanced capabilities like AI and video chat platforms. It provides a well-rounded suite of options for businesses and users to engage and talk to the service professionals on the other side. It also offers a lot of flexibility to agents too in providing smart responses in a timely manner.
Anonymous | TrustRadius Reviewer

Pros

Acquire.io

  • Acquire is easy to implement and integrate with websites.
  • Very responsive to new development requests and support.
  • Acquire is esy to use for both the customer and service agent.
Brad Tharp | TrustRadius Reviewer

Bold360

  • Ease of use - the setup is simple. Receiving chats is quick and efficient
  • The ability to organize chats - our company has multiple assignment groups and this program allows a breakdown to all those groups.
  • The ability to format to each user - I can easily tailor personal responses so I don't have to type everything out. It's a very simple process and easy to access.
Lea Samargia | TrustRadius Reviewer

Cons

Acquire.io

  • The product is stand-alone chat and co-browse, not really omni-channel.
  • Workforce management features, work distribution and control, could use some improvement.
Brad Tharp | TrustRadius Reviewer

Bold360

  • Formatting Issues
  • It would be better if there is a walk around for chats that get disconnected due to an interrupted power supply.
  • The window (space) to interact with customers can be made wider.
  • Also, timestamps like in BoldChat can be implemented in Bold360.
Benedic Jonathan | TrustRadius Reviewer

Usability

Acquire.io

No score
No answers yet
No answers on this topic

Bold360

Bold360 6.4
Based on 1 answer
Canned messages, history, data recording are excellent. Support is proactive and responsive. Pulling information from the Bold reports and not knowing all the enhancements or tricks to research Bold chats (at first) can create a learning curve.
Tommy Thornington | TrustRadius Reviewer

Support Rating

Acquire.io

Acquire.io 9.0
Based on 1 answer
They are very responsive to inquiries, and quickly make product changes when asked.
Brad Tharp | TrustRadius Reviewer

Bold360

Bold360 7.3
Based on 2 answers
BoldChat support was blazing fast and wonderful. They helped in resolving some of our nightmares during odd hours. It is one of the best support services we encountered. Support personnel were very knowledgeable and very supportive in understanding and helping to resolve our problems. It was really a very good approach BoldChat support has to its customers.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Acquire.io

We looked at ZenDesk, Genesys, and other products.We selected Acquire because their online demo is pretty amazing, they are easy to integrate/implement, and were very responsive during initial conversations.
Brad Tharp | TrustRadius Reviewer

Bold360

I used LivePerson in my previous company. It was the same as BoldChat in terms of being a standalone chat application. But when I started using Bold360, for the very first time I felt I'd found a tool that made chat a really good channel for communications.
Pradeep Kumar | TrustRadius Reviewer

Return on Investment

Acquire.io

  • Acquire gave us chat as a service channel.
  • It gave us insight and details on long-standing, but hard to prove, website concerns.
Brad Tharp | TrustRadius Reviewer

Bold360

  • By fast responses, the customer satisfaction rate has been increased by Bold360.
  • There are some difficulties in multitasking and it sometimes reduces the response time.
  • In the business point of view, it helps us to create more excellence in our work.
Anto Jebin | TrustRadius Reviewer

Screenshots

Pricing Details

Acquire.io

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Bold360

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Add comparison