Acquire.io vs. Ruby Virtual Receptionist Services

Acquire.io

Ruby Virtual Receptionist Services

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Acquire.io	Score 9.8 out of 10	Enterprise companies (1,001+ employees)	Acquire is a scalable suite of tools equipping service agents with no-download interactive co-browse, live chat, chatbot, video & voice calling. Web and in-app - guide your customers in real time to reduce churn and increase conversion. The application is designed to streamline customer conversations for sales, support and onboarding.	N/A
Ruby	Score 10.0 out of 10	N/A	Ruby, or Ruby Receptionists headquartered in Portland, boasts supporting more than 10,000 businesses with live virtual receptionists and 24/7 available chat services. Users set their preferences to have Ruby answer the phone part-time, full-time, or after hours, and Ruby deploys personalized company greetings to custom call handling instructions.	$129 per month

Pricing

Acquire.io

Ruby Virtual Receptionist Services

Editions & Modules

No answers on this topic

Chat Ruby 10: $129
monthly
Chat Ruby 30: $299
monthly
Call Ruby 100: $319
monthly
Chat Ruby 50: $469
monthly
Call Ruby 200: $599
monthly
Call Ruby 350: $999
monthly
Call Ruby 500: $1,399
monthly

Offerings

Pricing Offerings
Acquire.io	Ruby
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
Yes	No

Entry-level Setup Fee

No setup fee

Optional

Additional Details

When you sign up for your trial of Support you'll have access to all Team Package features. At any point during the trial, you can choose a plan and pay by credit card, debit card or paypal from within your account.

Bundled Chat Ruby 10 Your Call Ruby Plan + Up to 10 Chats for $99 Bundled Chat Ruby 30 Your Call Ruby Plan + Up to 30 Chats for $249 Bundled Chat Ruby 50 Your Call Ruby Plan + Up to 50 Chats for $399

More Pricing Information

Community Pulse
	Acquire.io	Ruby Virtual Receptionist Services
Top Pros	Pro Screen sharing feature Pro Voice call Pro Multi channel	No answers on this topic
Top Cons	Minus Need to include Minus Omni channel Minus Workforce management	Minus Hold times Minus Better training

Best Alternatives
	Acquire.io	Ruby Virtual Receptionist Services
Small Businesses	Gist Score 9.6 out of 10	Smith.ai Live Website Chat Score 9.0 out of 10
Medium-sized Companies	Genesys DX (discontinued) Score 10.0 out of 10	No answers on this topic
Enterprises	Genesys DX (discontinued) Score 10.0 out of 10	No answers on this topic
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Acquire.io	Ruby Virtual Receptionist Services
Likelihood to Recommend	9.0 (1 ratings)	5.0 (1 ratings)
Support Rating	9.0 (1 ratings)	- (0 ratings)

User Testimonials
	Acquire.io	Ruby Virtual Receptionist Services
Likelihood to Recommend	Acquire Our company uses Acquire's co-browse and chat functionality to assist customers with technical issues with our website, help clarify what to enter into our online loan applications, and provide service through website and mobile chat. It is very effective for these use cases. Incentivized BT Brad Tharp Vice President, Product Read full review	Ruby Receptionists, Inc Ruby Virtual Receptionist Services is well suited for a business that needs call screening and message-taking services. The service is expensive but if the user is willing to put a lot of time and effort into planning and scriptwriting, as well as call handling instructions, it may work well. Also, if there is not much information that must be captured by the receptionist, I feel this may be a better fit. Incentivized JR Julliana Reyes Partner and Attorney Read full review
Pros	Acquire Acquire is easy to implement and integrate with websites. Very responsive to new development requests and support. Acquire is esy to use for both the customer and service agent. Incentivized BT Brad Tharp Vice President, Product Read full review	Ruby Receptionists, Inc Call-out request "personal assistant services." Ruby Receptionist app. Incentivized JR Julliana Reyes Partner and Attorney Read full review
Cons	Acquire The product is stand-alone chat and co-browse, not really omni-channel. Workforce management features, work distribution and control, could use some improvement. Incentivized BT Brad Tharp Vice President, Product Read full review	Ruby Receptionists, Inc Clarity in billing. Shortened hold times. Less transfer time from call to receptionist (between English and Spanish). Better training of receptionists to prevent certain things from being said to clients - decreases client confidence. Incentivized JR Julliana Reyes Partner and Attorney Read full review
Support Rating	Acquire They are very responsive to inquiries, and quickly make product changes when asked. Incentivized BT Brad Tharp Vice President, Product Read full review	Ruby Receptionists, Inc No answers on this topic
Alternatives Considered	Acquire We looked at ZenDesk, Genesys, and other products. We selected Acquire because their online demo is pretty amazing, they are easy to integrate/implement, and were very responsive during initial conversations. Incentivized BT Brad Tharp Vice President, Product Read full review	Ruby Receptionists, Inc We switched over from Answer First to Ruby Receptionist because we wanted a more full-service answering service. We wanted to be able to call out using our business number as well as text in and out. We also really liked the "call-out request" feature as it freed up our time and allowed Ruby to handle minor client communications, etc. Incentivized JR Julliana Reyes Partner and Attorney Read full review
Return on Investment	Acquire Acquire gave us chat as a service channel. It gave us insight and details on long-standing, but hard to prove, website concerns. Incentivized BT Brad Tharp Vice President, Product Read full review	Ruby Receptionists, Inc Increased efficiency. NEGATIVE ROI. Incentivized JR Julliana Reyes Partner and Attorney Read full review
ScreenShots	Acquire.io Screenshots