What users are saying about
53 Ratings
7 Ratings
53 Ratings
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Score 6.4 out of 100
7 Ratings
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Score 8.9 out of 100

Likelihood to Recommend

Act! CRM

Swiftpage [ACT!] is
robust in nature and a manageable solution available for use as a powerful
marketing tool. It is compiled of a lot of exceptional services with the best
contact and customer management tool. Support needs a lot of attention, as it
needs to be changed and they must have to be more responsive and helpful to
become the best in the market.
Magreat Wilson | TrustRadius Reviewer

Agiline CRM

Agiline [CRM] came up to our expectations so well. It is a swift tool with multiple features like contact management and tracking to manage the data of customers and hence facilitated us in strengthening our relationships with our clients. But this tool is not our favorite when it comes to automation and its pricing since it is expensive
Theodore Olive | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Act! CRM
Agiline CRM
8.8
Customer data management / contact management
Act! CRM
Agiline CRM
9.0
Workflow management
Act! CRM
Agiline CRM
8.5
Territory management
Act! CRM
Agiline CRM
9.5
Opportunity management
Act! CRM
Agiline CRM
9.0
Integration with email client (e.g., Outlook or Gmail)
Act! CRM
Agiline CRM
8.5
Contract management
Act! CRM
Agiline CRM
8.5
Quote & order management
Act! CRM
Agiline CRM
9.0
Interaction tracking
Act! CRM
Agiline CRM
9.0
Channel / partner relationship management
Act! CRM
Agiline CRM
8.5

Customer Service & Support

Act! CRM
Agiline CRM
8.8
Case management
Act! CRM
Agiline CRM
9.5
Call center management
Act! CRM
Agiline CRM
8.5
Help desk management
Act! CRM
Agiline CRM
8.5

Marketing Automation

Act! CRM
Agiline CRM
8.5
Lead management
Act! CRM
Agiline CRM
8.5
Email marketing
Act! CRM
Agiline CRM
8.5

CRM Project Management

Act! CRM
Agiline CRM
8.8
Task management
Act! CRM
Agiline CRM
8.5
Billing and invoicing management
Act! CRM
Agiline CRM
9.5
Reporting
Act! CRM
Agiline CRM
8.5

CRM Reporting & Analytics

Act! CRM
Agiline CRM
8.8
Forecasting
Act! CRM
Agiline CRM
8.5
Pipeline visualization
Act! CRM
Agiline CRM
9.0
Customizable reports
Act! CRM
Agiline CRM
9.0

Customization

Act! CRM
Agiline CRM
8.5
Custom fields
Act! CRM
Agiline CRM
8.5
Custom objects
Act! CRM
Agiline CRM
8.5
Scripting environment
Act! CRM
Agiline CRM
8.5
API for custom integration
Act! CRM
Agiline CRM
8.5

Security

Act! CRM
Agiline CRM
8.8
Single sign-on capability
Act! CRM
Agiline CRM
9.0
Role-based user permissions
Act! CRM
Agiline CRM
8.5

Social CRM

Act! CRM
Agiline CRM
9.0
Social data
Act! CRM
Agiline CRM
9.5
Social engagement
Act! CRM
Agiline CRM
8.5

Integrations with 3rd-party Software

Act! CRM
Agiline CRM
9.0
Marketing automation
Act! CRM
Agiline CRM
8.5
Compensation management
Act! CRM
Agiline CRM
9.5

Platform

Act! CRM
Agiline CRM
8.5
Mobile access
Act! CRM
Agiline CRM
8.5

Pros

Act! CRM

  • Lots of fields for adapting the software to your own requirements.
  • Excellent tracking of activities/details in sales pipeline process.
  • Excellent robust reporting to provide a very clear picture of prospecting activities.
  • Tightly integrated with Sage Quantum accounting software to avoid double entry of prospect details into Customer/Sales module.
Laurence Sarner | TrustRadius Reviewer

Agiline CRM

  • Its marketing automation feature is fast and dynamic.
  • It has the capacity to hold many contacts intact and manages them amazingly.
  • Its interface is easy and not complex for beginners.
Reuben Jude | TrustRadius Reviewer

Cons

Act! CRM

  • Social Integration: The tool has a basic feed for LinkedIn information to feed into the system. The infusion of more Social Selling "signals" and "feeds" would be very helpful to instill more social selling into the framework.
  • Account vs. Contact: If you are a company which works to B to B rather than B to C there is a still a bit of cumbersome way to handle "joining" accounts and contacts through links. It is better with 16.1 release but still it's a "contact" centric solution which is great for some business relationships like realtors, insurance, & financial services etc.
Anonymous | TrustRadius Reviewer

Agiline CRM

  • Vaguely displays the number of contacts when they are more than 12000.
  • Its automation gets clunky sometimes.
  • Pricing is not in our favor and should be decreased.
Theodore Olive | TrustRadius Reviewer

Likelihood to Renew

Act! CRM

Act! CRM 1.0
Based on 2 answers
There are a lot of good SaaS options on the market but SwiftPage ACT still has a place in the mix today. It depends on your needs, goals, processes, and people
Anonymous | TrustRadius Reviewer

Agiline CRM

No score
No answers yet
No answers on this topic

Usability

Act! CRM

Act! CRM 1.3
Based on 4 answers
ACT follows the basic rules you would expect for this type of software, but actually doing anything sophisticated with it is near impossible without assistance or training. Unless you use it regularly it is difficult to use. I wouldn't recommend it unless you have internal IT support and it will be used regularly.
Anonymous | TrustRadius Reviewer

Agiline CRM

Agiline CRM 9.0
Based on 2 answers
Agiline CRM is [a] well-designed tool for marketing automation and for Contact management my overall experience is great with it. The customer support of Agiline is amazing. We had to get in contact
with them twice and found them highly responsive and professional people
having complete command of the product which eventually facilitated us
in solving our problem.
Reuben Jude | TrustRadius Reviewer

Support Rating

Act! CRM

Act! CRM 5.2
Based on 14 answers
Following a few interactions with support staff over the phone where we failed to correct the issues we were calling about, we ended up going back to the consultant who we purchased the software through and continued to use her for support rather than call Swiftpage ACT! directly. Our consultant was much more helpful in finding and correcting our issues.
Anonymous | TrustRadius Reviewer

Agiline CRM

Agiline CRM 8.5
Based on 2 answers
As far as customer support of Agiline is concerned then we are highly inspired by their dedication to work and they are amazing in solving queries. This tool is so good in managing customer relationships and its integration is so amazing and has proved helpful for us and we are able to manage workflow.
Theodore Olive | TrustRadius Reviewer

Implementation Rating

Act! CRM

Act! CRM 1.0
Based on 3 answers
Delay your upgrades! ACT appears to ship out new software with virtually no checking and no concern about bad installs do to their customers.
Terry Kungel | TrustRadius Reviewer

Agiline CRM

No score
No answers yet
No answers on this topic

Alternatives Considered

Act! CRM

Although other CRM's like HubSpot offer a free solution, I found that it didn't give much and the add-ons were very expensive. Many other companies have interfaces that are clunky or hard to understand. Also I found that many just offer way too many features that we would never use that just made it more difficult to use what we needed. The customized options are just way to expensive for the simplistic offering we need. Swiftpage ACT! just provides a solution that works for us.
John Hamel | TrustRadius Reviewer

Agiline CRM

Agiline CRM is a magic tool with multiple features and works so well with our business. The working of Agiline CRM. is fast but on the other hand, the speed of action of 1CRM was not so good and was clunky. Above all 1CRM wasted our time as that was so difficult tool to understand.
Reuben Jude | TrustRadius Reviewer

Return on Investment

Act! CRM

  • ACT! pays for itself by keeping me organized.
  • I don't have to remember to contact a prospect, ACT! remembers for me, letting me schedule follow ups for a date and time that works for me. That means greater sales success.
  • ACT! enables me to search for information as well as contacts.
Mary Westheimer | TrustRadius Reviewer

Agiline CRM

  • Our customer's trust in us is increased.
  • It has flourished product visibility.
  • We can manage workflow easily.
Theodore Olive | TrustRadius Reviewer

Pricing Details

Act! CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Act! CRM Editions & Modules

On-premise Edition
Act! Premium - Basic$37.501
Select - Extra Features$791
Complete - Extra Features$1991
Advanced - Extra Features$3991
  1. per user, per month (billed annually)
SaaS Edition
Essentials$221
Standard$401
Expert$551
  1. per user, per month
Additional Pricing Details
For SaaS version, discount available for annual subscription.

Agiline CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Agiline CRM Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Act! CRM
6.0
Agiline CRM
9.0

Likelihood to Renew

Act! CRM
1.0
Agiline CRM

Usability

Act! CRM
1.3
Agiline CRM
9.0

Support Rating

Act! CRM
5.2
Agiline CRM
8.5

Implementation Rating

Act! CRM
1.0
Agiline CRM

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