What users are saying about
3 Ratings
32 Ratings
3 Ratings
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Score 9.2 out of 101
32 Ratings
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Score 7.2 out of 101

Likelihood to Recommend

Actionspace

When you have many projects with different people on them Actionspace is well suited to handle that
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OpenAir PSA

This product is well suited for an organization that is focused on client services, project delivery, time tracking, expense reporting, and revenue recognition. From a pure project management perspective, this product is not as feature rich as say Microsoft Project Server. For organizations that are looking for detailed complex project plan and resource management (along with resource leveling, etc.), this is probably not the best suited product
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Feature Rating Comparison

Project Management

Actionspace
6.9
OpenAir PSA
6.8
Task Management
Actionspace
8.0
OpenAir PSA
6.6
Resource Management
Actionspace
4.0
OpenAir PSA
6.6
Gantt Charts
Actionspace
7.0
OpenAir PSA
6.5
Scheduling
Actionspace
5.0
OpenAir PSA
7.3
Workflow Automation
Actionspace
6.0
OpenAir PSA
7.1
Team Collaboration
Actionspace
6.0
OpenAir PSA
6.9
Support for Agile Methodology
Actionspace
6.0
OpenAir PSA
5.0
Support for Waterfall Methodology
Actionspace
7.0
OpenAir PSA
6.0
Document Management
Actionspace
7.0
OpenAir PSA
5.0
Email integration
Actionspace
7.0
OpenAir PSA
5.5
Mobile Access
Actionspace
8.0
OpenAir PSA
8.5
Timesheet Tracking
Actionspace
9.0
OpenAir PSA
8.5
Change request and Case Management
Actionspace
8.0
OpenAir PSA
7.5
Budget and Expense Management
Actionspace
8.0
OpenAir PSA
8.8

Professional Services Automation

Actionspace
8.0
OpenAir PSA
6.1
Quotes/estimates
Actionspace
8.0
OpenAir PSA
5.0
Invoicing
Actionspace
8.0
OpenAir PSA
5.8
Project & financial reporting
Actionspace
8.0
OpenAir PSA
7.8
Integration with accounting software
Actionspace
8.0
OpenAir PSA
5.8

Pros

Actionspace

  • User customization for each individual and their responsibilities
  • Great support staff and update capabilities
  • You can see the early stages of the project and see it through in a clean and organized way
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OpenAir PSA

  • OpenAir PSA is well suited for professional services organizations that want to track project delivery from the standpoint of project milestones, time tracking, expense reporting, billing and invoicing, and project revenue recognition.
  • OpenAir PSA offers comprehensive time tracking of project and admin time. Project owners, line managers, and other designated individuals may be responsible for approving user’s time. Detailed reporting of time from a project/cost and resource perspective another nice feature.
  • Expenses can be entered by users and recorded directly against projects in NetSuite OpenAir expense reports. A workflow can be established for the expense approval process.
  • OpenAir PSA provide the ability to recognize revenue based on a rules an organization would like to establish. OpenAir PSA accommodates multiple recognition scenarios.
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Cons

Actionspace

  • Sometimes anyone who has touched a project still receive notification even if they don't need it
  • Having to manually enter information from other areas
No photo available

OpenAir PSA

  • General UI navigation can be a bit clunky and dated. It really needs an overhaul.
  • Reports in OpenAir PSA are somewhat limited in flexibility complexity (compared to say Salesforce.com). It would be nice if there was easy access to the data via ODBC connection.
  • Even though OpenAir PSA is integrated with NetSuite, they are on two different platforms which poses some challenges.
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Likelihood to Renew

Actionspace

No score
No answers yet
No answers on this topic

OpenAir PSA

OpenAir PSA 8.2
Based on 7 answers
While the solution could use a few improvements here or there, overall, we were able to achieve what we need: a complete integrated solution to allow us to effectively manage and operate our professional services business.
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Usability

Actionspace

No score
No answers yet
No answers on this topic

OpenAir PSA

OpenAir PSA 9.4
Based on 4 answers
In this day and age I should not have to read a manual to understand a product. It should be intuitive to administrate and perform basic tasks. It feels like a ton of intelligence was poured into making OpenAir feature rich but no where near as much attention was given to the user experience.
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Reliability and Availability

Actionspace

No score
No answers yet
No answers on this topic

OpenAir PSA

OpenAir PSA 10.0
Based on 3 answers
The system up time was reliable and that was never anything we ever had any concerns/issues with.
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Performance

Actionspace

No score
No answers yet
No answers on this topic

OpenAir PSA

OpenAir PSA 9.0
Based on 3 answers
The performance was acceptable. If you had a very large data set you were working with it might take a little longer, but within reason.
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Support

Actionspace

No score
No answers yet
No answers on this topic

OpenAir PSA

OpenAir PSA 10.0
Based on 3 answers
They were responsive and knowledgeable. We had access to a single point of contact and we could contact him via phone/email as needed. It was very convenient and it made it easy since that person was already familiar with how we were using the solution, our configuration, etc.
No photo available

In-Person Training

Actionspace

No score
No answers yet
No answers on this topic

OpenAir PSA

OpenAir PSA 10.0
Based on 2 answers
Very knowledgeable and able to articulate how other customers configured the solution to meet their needs as well as the best practices they recommended.
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Online Training

Actionspace

No answers on this topic

OpenAir PSA

We did a 3 day online remote course back in April. NetSuite prefers training to occur before migration. We went over the functionality of tool and three months later we migrated. Personally, I didn’t find it that beneficial. Certain parts of it were beneficial as they applied to me – talked a lot about invoicing capabilities that didn’t apply to me. They also have knowledge base / e-learning assets, but I haven’t referred to them
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Implementation

Actionspace

No score
No answers yet
No answers on this topic

OpenAir PSA

OpenAir PSA 10.0
Based on 2 answers
It went fine. Everything came over the way we wanted. In addition to migrating the current projects we wanted to migrate historical data – did that seamlessly. The finished product looked pretty good – just needed to tweak – and they helped us with that
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Alternatives Considered

Actionspace

No answers on this topic

OpenAir PSA

Oracle PAC professional services automation tool.
SAP PSA product

Our stated corporate technology direction is moving towards SAP long-term. Open Air is a stop gap for us. It was the easiest transition from QuickArrow since NetSuite acquired QuickArrow and time was of the essence. As such, we never really deep dive evaluation of Oracle or other PSA tools. We also felt that OpenAir was a robust package.

At this point, integration to our CRM or general ledger/accounting systems were not super high priorities, so long as the package had the long-term capability and APIs that would allow us to integrate. We didn’t have any integration with Quick Arrow to our CRM or GL.

SAP also has a PSA product but again, since time was of the essence, we didn’t do a deep dive. We are at least 2.5-3 years out from looking at that piece
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Scalability

Actionspace

No score
No answers yet
No answers on this topic

OpenAir PSA

OpenAir PSA 10.0
Based on 2 answers
Once the system is setup, it's easy to manage and maintain.
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Return on Investment

Actionspace

  • ROI
  • tracking
No photo available

OpenAir PSA

  • Positive ROI from tracking time standpoint
  • Positive ROI from expense report standpoint
  • Negative impact on integration with other internal systems
Dan Lobring profile photo

Pricing Details

Actionspace

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details

OpenAir PSA

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Add comparison