What users are saying about
3 Ratings
30 Ratings
3 Ratings
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Score 9.1 out of 101
30 Ratings
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Score 6.8 out of 101

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Likelihood to Recommend

Actionspace

When you have many projects with different people on them Actionspace is well suited to handle that
No photo available

OpenAir PSA

NetSuite OpenAIR PSA is well suited for time tracking and project/resources management. This is what we use it for and it does it well. As it happens with such systems, it is as good as the data it has, so if the team members are not entering their hours, it can be useless. Some mechanisms to notify/"force" users to enter their data will always help.
Cristian Bodnarasec profile photo

Feature Rating Comparison

Project Management

Actionspace
6.9
OpenAir PSA
6.9
Task Management
Actionspace
8.0
OpenAir PSA
6.6
Resource Management
Actionspace
4.0
OpenAir PSA
6.6
Gantt Charts
Actionspace
7.0
OpenAir PSA
6.5
Scheduling
Actionspace
5.0
OpenAir PSA
7.3
Workflow Automation
Actionspace
6.0
OpenAir PSA
7.4
Team Collaboration
Actionspace
6.0
OpenAir PSA
7.0
Support for Agile Methodology
Actionspace
6.0
OpenAir PSA
5.0
Support for Waterfall Methodology
Actionspace
7.0
OpenAir PSA
6.0
Document Management
Actionspace
7.0
OpenAir PSA
5.0
Email integration
Actionspace
7.0
OpenAir PSA
5.5
Mobile Access
Actionspace
8.0
OpenAir PSA
8.5
Timesheet Tracking
Actionspace
9.0
OpenAir PSA
8.6
Change request and Case Management
Actionspace
8.0
OpenAir PSA
7.6
Budget and Expense Management
Actionspace
8.0
OpenAir PSA
8.9

Professional Services Automation

Actionspace
8.0
OpenAir PSA
6.1
Quotes/estimates
Actionspace
8.0
OpenAir PSA
5.0
Invoicing
Actionspace
8.0
OpenAir PSA
5.8
Project & financial reporting
Actionspace
8.0
OpenAir PSA
8.0
Integration with accounting software
Actionspace
8.0
OpenAir PSA
5.8

Pros

  • User customization for each individual and their responsibilities
  • Great support staff and update capabilities
  • You can see the early stages of the project and see it through in a clean and organized way
No photo available
  • Very easy to view and change resource bookings to forecast how booked resources are at any given time.
  • The mobile app of OpenAir allows for team members on the road to easily submit travel receipts for expense reports.
  • The time tracking section is straightforward and easy to use for all departments.
Steve Vogt profile photo

Cons

  • Sometimes anyone who has touched a project still receive notification even if they don't need it
  • Having to manually enter information from other areas
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  • The bookings calendar seems to want a Monday-Sunday style approach for long-term bookings. This makes it challenging to see how booked someone is on one day as the default view tends to prefer 'week' views.
  • The mobile app sometimes shows a receipt was attached and submitted even though the final report comes without the receipt. Improving/correcting this would be wonderful.
Steve Vogt profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
OpenAir PSA8.2
Based on 7 answers
It all depends. We are still looking at moving our consultants to Oracle PAC, in order to get our financial systems in line (we use Oracle Financials currently). We are feeling a lot of pain with integration and segmented systems.

Ultimately,it depends on how much pain is felt there. OpenAir has given us a path to follow on from QuickArrow. I foresee either moving onto Oracle PAC by end of calendar, or staying on OpenAir.

OpenAir to Oracle integration is not easy. From a reporting and process perspective, there’s been pain from being in different systems
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Usability

No score
No answers yet
No answers on this topic
OpenAir PSA9.4
Based on 4 answers
Aside from Reporting, where there is some room for improvement, the usability is overall very strong. In Reporting, you can get the job done for the most part, but it might take a lot of creativity to get there.
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Reliability and Availability

No score
No answers yet
No answers on this topic
OpenAir PSA10.0
Based on 3 answers
The system up time was reliable and that was never anything we ever had any concerns/issues with.
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Performance

No score
No answers yet
No answers on this topic
OpenAir PSA9.0
Based on 3 answers
The performance was acceptable. If you had a very large data set you were working with it might take a little longer, but within reason.
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Support

No score
No answers yet
No answers on this topic
OpenAir PSA10.0
Based on 3 answers
They were responsive and knowledgeable. We had access to a single point of contact and we could contact him via phone/email as needed. It was very convenient and it made it easy since that person was already familiar with how we were using the solution, our configuration, etc.
No photo available

In-Person Training

No score
No answers yet
No answers on this topic
OpenAir PSA10.0
Based on 2 answers
Very knowledgeable and able to articulate how other customers configured the solution to meet their needs as well as the best practices they recommended.
No photo available

Online Training

No answers on this topic
We did a 3 day online remote course back in April. NetSuite prefers training to occur before migration. We went over the functionality of tool and three months later we migrated. Personally, I didn’t find it that beneficial. Certain parts of it were beneficial as they applied to me – talked a lot about invoicing capabilities that didn’t apply to me. They also have knowledge base / e-learning assets, but I haven’t referred to them
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Implementation

No score
No answers yet
No answers on this topic
OpenAir PSA10.0
Based on 2 answers
It went fine. Everything came over the way we wanted. In addition to migrating the current projects we wanted to migrate historical data – did that seamlessly. The finished product looked pretty good – just needed to tweak – and they helped us with that
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Alternatives Considered

No answers on this topic
Netsuite is a better and more scaleable solution for our agency as we have grown from just a few employees in 2001 to nearly 100 employees today. Netsuite helps us track expenses, time reporting, getting approvals on large purchases, project management from a personnel standpoint. It's also easy to use for the simpler tasks, i.e., remote access via the web and mobile app. versions.
Dan Lobring profile photo

Scalability

No score
No answers yet
No answers on this topic
OpenAir PSA10.0
Based on 2 answers
Once the system is setup, it's easy to manage and maintain.
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Return on Investment

  • ROI
  • tracking
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  • OpenAir allows our organization to fully understand our resourcing needs, which helps provide background info when scoping new SOWs. This means our SOWs and timelines are more accurate and budgeted correctly.
  • OpenAir saves time for our organization, which ultimately helps us become more efficient in our work.
No photo available

Pricing Details

Actionspace

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details

OpenAir PSA

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details