What users are saying about

Actionspace

3 Ratings

OpenAir PSA

30 Ratings

Actionspace

3 Ratings
Score 9 out of 101

OpenAir PSA

30 Ratings
Score 6.7 out of 101

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Likelihood to Recommend

Actionspace

When you have many projects with different people on them Actionspace is well suited to handle that
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OpenAir PSA

This product is well suited for an organization that is focused on client services, project delivery, time tracking, expense reporting, and revenue recognition. From a pure project management perspective, this product is not as feature rich as say Microsoft Project Server. For organizations that are looking for detailed complex project plan and resource management (along with resource leveling, etc.), this is probably not the best suited product
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Feature Rating Comparison

Project Management

Actionspace
6.9
OpenAir PSA
6.9
Task Management
Actionspace
8.0
OpenAir PSA
6.7
Resource Management
Actionspace
4.0
OpenAir PSA
6.7
Gantt Charts
Actionspace
7.0
OpenAir PSA
6.5
Scheduling
Actionspace
5.0
OpenAir PSA
7.3
Workflow Automation
Actionspace
6.0
OpenAir PSA
7.4
Team Collaboration
Actionspace
6.0
OpenAir PSA
7.0
Support for Agile Methodology
Actionspace
6.0
OpenAir PSA
5.0
Support for Waterfall Methodology
Actionspace
7.0
OpenAir PSA
6.0
Document Management
Actionspace
7.0
OpenAir PSA
5.0
Email integration
Actionspace
7.0
OpenAir PSA
5.5
Mobile Access
Actionspace
8.0
OpenAir PSA
8.4
Timesheet Tracking
Actionspace
9.0
OpenAir PSA
8.6
Change request and Case Management
Actionspace
8.0
OpenAir PSA
7.6
Budget and Expense Management
Actionspace
8.0
OpenAir PSA
9.0

Professional Services Automation

Actionspace
8.0
OpenAir PSA
6.1
Quotes/estimates
Actionspace
8.0
OpenAir PSA
5.0
Invoicing
Actionspace
8.0
OpenAir PSA
5.8
Project & financial reporting
Actionspace
8.0
OpenAir PSA
8.0
Integration with accounting software
Actionspace
8.0
OpenAir PSA
5.8

Pros

  • User customization for each individual and their responsibilities
  • Great support staff and update capabilities
  • You can see the early stages of the project and see it through in a clean and organized way
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  • We had a specific process down pat with QuickArrow and wanted similar functionality. It gave us that and more.
  • It has a lot more reporting functionality than QuickArrow. There are hundreds of options for layout, what is reported, etc. I haven’t played too much with those reports yet. We more or less just replicated reports I had in QuickArrow. We needed the professional services/transition team at NetSuite to help me. There are too many options at this point. I imagine we won’t use all of those reports. Quick Arrow had a lot less.
  • Mobile Capabilities – There wasn’t a mobile concept for QuickArrow. OpenAir has been beneficial for iPhone users for time sheet submissions. There is no app for Droid users yet. There are not a lot of users out there, who really know how to use it yet. Managers are not using the app for dashboards/reporting, etc. The field has been pretty quiet but they do really like the mobile app feature. They like not having to go to laptop to enter their time. That’s all we require of them – just time entry. We ran into some glitches - some of the time sheets submitted via iPhone did not get to the tool itself. That happened in one instance. I made QA aware of it. I am not sure what the resolution turned out to be.
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Cons

  • Sometimes anyone who has touched a project still receive notification even if they don't need it
  • Having to manually enter information from other areas
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  • Speed, we have been seeing slowness often in the last six months, so they need to optimize their system and connectivity.
  • Increase number of records that can be requested at one time. Today it's limited to 1000 and I know it is negotiable, the default I believe should be 5000+.
  • Provide connectors to various ERP/CRM systems, today it is limited to a short list of systems.
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Likelihood to Renew

No score
No answers yet
No answers on this topic
OpenAir PSA8.2
Based on 7 answers
We have to look at the whole ecosystem, if it happened that we changed our CRM or ERP, we want to make sure that OpenAir Netsuite PSA is compatible with them, if not there is a chance [we would] switch to an alternative solution.
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Usability

No score
No answers yet
No answers on this topic
OpenAir PSA9.4
Based on 4 answers
Aside from Reporting, where there is some room for improvement, the usability is overall very strong. In Reporting, you can get the job done for the most part, but it might take a lot of creativity to get there.
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Reliability and Availability

No score
No answers yet
No answers on this topic
OpenAir PSA10.0
Based on 3 answers
The system up time was reliable and that was never anything we ever had any concerns/issues with.
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Performance

No score
No answers yet
No answers on this topic
OpenAir PSA9.0
Based on 3 answers
The performance was acceptable. If you had a very large data set you were working with it might take a little longer, but within reason.
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Support

No score
No answers yet
No answers on this topic
OpenAir PSA10.0
Based on 3 answers
They were responsive and knowledgeable. We had access to a single point of contact and we could contact him via phone/email as needed. It was very convenient and it made it easy since that person was already familiar with how we were using the solution, our configuration, etc.
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In-Person Training

No score
No answers yet
No answers on this topic
OpenAir PSA10.0
Based on 2 answers
Very knowledgeable and able to articulate how other customers configured the solution to meet their needs as well as the best practices they recommended.
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Online Training

No answers on this topic
We did a 3 day online remote course back in April. NetSuite prefers training to occur before migration. We went over the functionality of tool and three months later we migrated. Personally, I didn’t find it that beneficial. Certain parts of it were beneficial as they applied to me – talked a lot about invoicing capabilities that didn’t apply to me. They also have knowledge base / e-learning assets, but I haven’t referred to them
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Implementation

No score
No answers yet
No answers on this topic
OpenAir PSA10.0
Based on 2 answers
It went fine. Everything came over the way we wanted. In addition to migrating the current projects we wanted to migrate historical data – did that seamlessly. The finished product looked pretty good – just needed to tweak – and they helped us with that
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Alternatives Considered

No answers on this topic
We used to use QuickArrow which went end of life at the end of 2009.We were forced to move onto another platform; which was a good thing since QuickArrow did not fulfill all of our business needs.Ease of reporting was a HUGE thing for my organization. NetSuite OpenAir PSA has certainly come a long way with their reporting and we use it everyday for multiple purposes. I don't have many use case scenarios with other PSA systems to describe why NetSuite OpenAir PSA is better aside from my experience with QuickArrow.
Rachelle Felix-Blackmon profile photo

Scalability

No score
No answers yet
No answers on this topic
OpenAir PSA10.0
Based on 2 answers
Once the system is setup, it's easy to manage and maintain.
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Return on Investment

  • ROI
  • tracking
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  • We have a relatively easy time booking time so time is saved there but everything else takes a decent amount of time to manage in OpenAir.
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Pricing Details

Actionspace

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details

OpenAir PSA

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details