ADAPTcrm vs. Bigin by Zoho CRM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ADAPTcrm
Score 8.5 out of 10
N/A
ADAPTcrm is an integrated customer relationship management (CRM) designed specifically for mid-sized manufacturers and distributors.N/A
Bigin by Zoho CRM
Score 7.9 out of 10
N/A
Bigin is a pipeline-centric CRM that is built and priced for small and micro businesses. Coming from the family of Zoho's customer relationship platform, Bigin is designed to help small businesses move away from spreadsheets and legacy sales tools to manage their customer relationships. The vendor presents its simple interface as easy to use even if for users who don't have a lot of CRM experience, with a feature set is flexible enough to fit any business model, priced for small business.
$9
per month
Pricing
ADAPTcrmBigin by Zoho CRM
Editions & Modules
No answers on this topic
Express
$9.00
per month per user
Premier
$15.00
per month
Offerings
Pricing Offerings
ADAPTcrmBigin by Zoho CRM
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details20% discount for annual pricing.
More Pricing Information
Features
ADAPTcrmBigin by Zoho CRM
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
ADAPTcrm
9.0
3 Ratings
13% above category average
Bigin by Zoho CRM
8.0
7 Ratings
1% above category average
Customer data management / contact management8.73 Ratings8.47 Ratings
Workflow management9.73 Ratings7.67 Ratings
Territory management8.73 Ratings00 Ratings
Opportunity management8.73 Ratings8.76 Ratings
Integration with email client (e.g., Outlook or Gmail)9.03 Ratings7.77 Ratings
Contract management9.03 Ratings00 Ratings
Quote & order management9.73 Ratings00 Ratings
Interaction tracking8.43 Ratings7.97 Ratings
Channel / partner relationship management9.03 Ratings00 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
ADAPTcrm
9.2
3 Ratings
17% above category average
Bigin by Zoho CRM
-
Ratings
Case management9.73 Ratings00 Ratings
Call center management9.03 Ratings00 Ratings
Help desk management9.03 Ratings00 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
ADAPTcrm
8.8
3 Ratings
11% above category average
Bigin by Zoho CRM
7.0
7 Ratings
11% below category average
Lead management9.03 Ratings7.97 Ratings
Email marketing8.73 Ratings6.17 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
ADAPTcrm
9.1
3 Ratings
16% above category average
Bigin by Zoho CRM
6.8
7 Ratings
13% below category average
Task management9.73 Ratings6.87 Ratings
Billing and invoicing management8.73 Ratings00 Ratings
Reporting9.03 Ratings00 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
ADAPTcrm
9.1
3 Ratings
16% above category average
Bigin by Zoho CRM
7.2
7 Ratings
7% below category average
Forecasting9.03 Ratings00 Ratings
Pipeline visualization8.73 Ratings7.87 Ratings
Customizable reports9.73 Ratings6.77 Ratings
Customization
Comparison of Customization features of Product A and Product B
ADAPTcrm
8.7
3 Ratings
11% above category average
Bigin by Zoho CRM
7.1
7 Ratings
9% below category average
Custom fields8.73 Ratings7.17 Ratings
Custom objects8.43 Ratings00 Ratings
Scripting environment8.73 Ratings00 Ratings
API for custom integration9.02 Ratings00 Ratings
Security
Comparison of Security features of Product A and Product B
ADAPTcrm
9.0
3 Ratings
6% above category average
Bigin by Zoho CRM
8.4
7 Ratings
0% below category average
Single sign-on capability9.03 Ratings8.75 Ratings
Role-based user permissions9.13 Ratings8.07 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
ADAPTcrm
8.7
3 Ratings
15% above category average
Bigin by Zoho CRM
6.6
7 Ratings
12% below category average
Social data9.03 Ratings6.47 Ratings
Social engagement8.43 Ratings6.77 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
ADAPTcrm
8.8
3 Ratings
17% above category average
Bigin by Zoho CRM
7.8
6 Ratings
5% above category average
Marketing automation9.03 Ratings7.86 Ratings
Compensation management8.72 Ratings00 Ratings
Platform
Comparison of Platform features of Product A and Product B
ADAPTcrm
8.7
2 Ratings
14% above category average
Bigin by Zoho CRM
9.1
7 Ratings
18% above category average
Mobile access8.72 Ratings9.17 Ratings
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User Ratings
ADAPTcrmBigin by Zoho CRM
Likelihood to Recommend
9.0
(3 ratings)
8.0
(7 ratings)
Usability
9.0
(2 ratings)
7.7
(7 ratings)
Support Rating
9.0
(2 ratings)
6.8
(7 ratings)
User Testimonials
ADAPTcrmBigin by Zoho CRM
Likelihood to Recommend
ADAPT Software Applications, Inc.
We have been using Adapt for almost a year or more and it is the best CRM solution and has helped us in saving our time and also in finding various contacts from our LinkedIn connections. It enabled us to grow our network by connecting us to the market for our products. when it comes to its price its subscription rate is quite high and it gets buggy sometimes.
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Zoho Corporation
Because Bigin by Zoho CRM focuses more on individualized customer interactions and join that result in relationship prospect growth and sales, it is a good fit for smaller companies of all stripes. It provides you with a taste of Zoho's mass CRM as well. The beginning of your CRM journey
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Pros
ADAPT Software Applications, Inc.
  • It provides a nice, single package of multiple features as in all in one solution business program. It can be used to help run many operations in an organization.
  • ADAPTcrm provides a fairly robust interface that can be individually tailored to each user, making it a bit more personable.
  • The program can be linked into other systems like Outlook which can alleviate the need for manual entry of contacts.
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Zoho Corporation
  • Easy to use and operate as there are not "23 million" options, but still powerful.
  • Integrates with other Zoho products like Zoho Social, Campaigns and Forms.
  • Allows deals pipelines with fully customisable stages.
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Cons
ADAPT Software Applications, Inc.
  • Sometimes in the middle of work, it logs us out and it needs to be fixed as it is annoying.
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Zoho Corporation
  • Making adjustments to some of the templates or template options are tough.
  • The ability to reach customer service can be challenging at time as it is mostly international support.
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Usability
ADAPT Software Applications, Inc.
Adapt CRM is the perfect tool for everyone looking for the solution to manage customer relations. It has proved itself as a time saver and we can focus on other parts of our organization too without any compromise on our customer relations. It has many features for customization. Additionally, its customer service is so good and helpful and unlike other software of this kind, we have found it quite user-friendly.
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Zoho Corporation
A solid 8 from my perspective, a tool all small businesses should try out before venturing into the world of larger CRM solutions as this gives you the best entry point into the CRM solution world with ideas about all the modules that are required the most. It can be made a bit more intermediate user friendly by adding a bit more mass approach style features
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Support Rating
ADAPT Software Applications, Inc.
CRM solutions are always meant to strengthen client relationships and ADAPTcrm has helped us in achieving one of our business objectives of strengthening our bond with our clients.
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Zoho Corporation
Support team is much knowledgeable and was user friendly. Every querry put before them was resolved in the required time frame.
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Alternatives Considered
ADAPT Software Applications, Inc.
ADAPTcrm is a bit different than other programs with similar feature sets. It offers a more well-rounded set of features that can be beneficial for an organization looking for an in all-in-one solution without much customization. On the other hand, if customization or changes are needed, the costs can be increased greatly with the need for developers or support from the company. Some CRM solutions may require a great deal of programming which ADAPTcrm does not necessarily need, potentially saving a great deal of time in implementation.
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Zoho Corporation
Bigin by Zoho CRM captures opportunities, and gives the company ways to tap and work towards making them more effective. Also, Bigin integrates/connect with the customers emails, making it friendly or simple to communicate with them immediately. Bigin introduced the single sign on procedure, which boosts the security of the entire system and ensure no attacks in any form.
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Return on Investment
ADAPT Software Applications, Inc.
  • It has resulted in growth of our company.
  • It has enabled to make more connections in market.
  • It has proved as a time saver for us.
  • Its cost has a major negative impact on us.
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Zoho Corporation
  • The lead conversion right from prospects to revenue generation has increased in our organization.
  • Previously the conversion rate was around 40%, now the efficiency has increased.
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ScreenShots

Bigin by Zoho CRM Screenshots

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