ADAPTcrm vs. Bigin by Zoho CRM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ADAPTcrm
Score 7.2 out of 10
N/A
ADAPTcrm is an integrated customer relationship management (CRM) designed specifically for mid-sized manufacturers and distributors.N/A
Bigin by Zoho CRM
Score 8.7 out of 10
N/A
Bigin by Zoho CRM is a simplified customer relationship management (CRM) software designed specifically for small businesses, startups and teams. Bigin helps small businesses unify customer-facing operations— marketing, sales, onboarding, delivery, and support, and it offers features that help to manage these customer relationships effectively.
$9
per month
Pricing
ADAPTcrmBigin by Zoho CRM
Editions & Modules
No answers on this topic
Express
$9.00
per month per user
Premier
$15.00
per month
Offerings
Pricing Offerings
ADAPTcrmBigin by Zoho CRM
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details20% discount for annual pricing.
More Pricing Information
Features
ADAPTcrmBigin by Zoho CRM
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
ADAPTcrm
9.0
3 Ratings
16% above category average
Bigin by Zoho CRM
7.9
91 Ratings
3% above category average
Customer data management / contact management8.73 Ratings8.481 Ratings
Workflow management9.73 Ratings8.086 Ratings
Territory management8.73 Ratings00 Ratings
Opportunity management8.73 Ratings8.384 Ratings
Integration with email client (e.g., Outlook or Gmail)9.03 Ratings8.179 Ratings
Contract management9.03 Ratings6.843 Ratings
Quote & order management9.73 Ratings00 Ratings
Interaction tracking8.43 Ratings7.978 Ratings
Channel / partner relationship management9.03 Ratings00 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
ADAPTcrm
9.2
3 Ratings
19% above category average
Bigin by Zoho CRM
-
Ratings
Case management9.73 Ratings00 Ratings
Call center management9.03 Ratings00 Ratings
Help desk management9.03 Ratings00 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
ADAPTcrm
8.9
3 Ratings
16% above category average
Bigin by Zoho CRM
8.0
73 Ratings
5% above category average
Lead management9.03 Ratings8.570 Ratings
Email marketing8.73 Ratings7.564 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
ADAPTcrm
9.1
3 Ratings
18% above category average
Bigin by Zoho CRM
8.1
75 Ratings
6% above category average
Task management9.73 Ratings8.273 Ratings
Billing and invoicing management8.73 Ratings00 Ratings
Reporting9.03 Ratings8.050 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
ADAPTcrm
9.1
3 Ratings
19% above category average
Bigin by Zoho CRM
8.2
78 Ratings
8% above category average
Forecasting9.03 Ratings00 Ratings
Pipeline visualization8.73 Ratings8.578 Ratings
Customizable reports9.73 Ratings7.869 Ratings
Customization
Comparison of Customization features of Product A and Product B
ADAPTcrm
8.7
3 Ratings
14% above category average
Bigin by Zoho CRM
8.2
83 Ratings
8% above category average
Custom fields8.73 Ratings8.283 Ratings
Custom objects8.43 Ratings00 Ratings
Scripting environment8.73 Ratings00 Ratings
API for custom integration9.02 Ratings00 Ratings
Security
Comparison of Security features of Product A and Product B
ADAPTcrm
9.1
3 Ratings
9% above category average
Bigin by Zoho CRM
8.6
78 Ratings
3% above category average
Single sign-on capability9.03 Ratings8.764 Ratings
Role-based user permissions9.23 Ratings8.676 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
ADAPTcrm
8.7
3 Ratings
17% above category average
Bigin by Zoho CRM
7.6
44 Ratings
4% above category average
Social data9.03 Ratings7.543 Ratings
Social engagement8.43 Ratings7.743 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
ADAPTcrm
8.9
3 Ratings
20% above category average
Bigin by Zoho CRM
8.0
59 Ratings
9% above category average
Marketing automation9.03 Ratings8.059 Ratings
Compensation management8.72 Ratings00 Ratings
Platform
Comparison of Platform features of Product A and Product B
ADAPTcrm
8.7
2 Ratings
16% above category average
Bigin by Zoho CRM
8.3
76 Ratings
11% above category average
Mobile access8.72 Ratings8.376 Ratings
Best Alternatives
ADAPTcrmBigin by Zoho CRM
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.1 out of 10
Creatio
Creatio
Score 9.1 out of 10
Enterprises
Creatio
Creatio
Score 9.1 out of 10
Creatio
Creatio
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ADAPTcrmBigin by Zoho CRM
Likelihood to Recommend
9.0
(3 ratings)
8.9
(92 ratings)
Likelihood to Renew
-
(0 ratings)
7.6
(2 ratings)
Usability
9.0
(2 ratings)
8.7
(63 ratings)
Support Rating
9.0
(2 ratings)
5.0
(8 ratings)
User Testimonials
ADAPTcrmBigin by Zoho CRM
Likelihood to Recommend
ADAPT Software Applications, Inc.
We have been using Adapt for almost a year or more and it is the best CRM solution and has helped us in saving our time and also in finding various contacts from our LinkedIn connections. It enabled us to grow our network by connecting us to the market for our products. when it comes to its price its subscription rate is quite high and it gets buggy sometimes.
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Zoho
Bigin by Zoho CRM is a great CRM for start-ups. it's reasonably priced and allows for streamlining deal tracking at a great price point giving small businesses a competitive edge over larger businesses. There are limitations with third-party integrations since they support the Bigin by Zoho CRM system. But I am happy and will be using it for the foreseeable future
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Pros
ADAPT Software Applications, Inc.
  • It provides a nice, single package of multiple features as in all in one solution business program. It can be used to help run many operations in an organization.
  • ADAPTcrm provides a fairly robust interface that can be individually tailored to each user, making it a bit more personable.
  • The program can be linked into other systems like Outlook which can alleviate the need for manual entry of contacts.
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Zoho
  • Manage big databases. We have a large database of contacts and partners (more than 5,000 contacts), which are updated day by day, as a result of our participation in conferences, webinars, etc. For this reason, we needed a platform that would allow us to always have our database up to date, and accessible and editable by any member of the company.
  • Pipelines. Pipelines are very necessary in our daily lives, since we present many service proposals to different clients, and until now we control the status very manually. With Bigin by Zoho CRM, we can have all this information centralized in a single place, and know at all times the status of the service proposals we present (sent, pending decision, lost, won...).
  • Product definition. The product definition block has allowed us to further structure our typologies of products and services. At least, it has allowed us to reflect on them and what is the best way to package the service offered.
  • Control panel. The control panel has been very useful for us to be able to quickly see the main indicators (offers presented, next actions to be taken, etc.).
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Cons
ADAPT Software Applications, Inc.
  • Sometimes in the middle of work, it logs us out and it needs to be fixed as it is annoying.
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Zoho
  • I would like to link the same contact to more than one company.
  • I would like to be able to use only the name field, but I need to use first and last name
  • I would like to have a plan where there is no limit on the number of customizable fields
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Likelihood to Renew
ADAPT Software Applications, Inc.
No answers on this topic
Zoho
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Usability
ADAPT Software Applications, Inc.
Adapt CRM is the perfect tool for everyone looking for the solution to manage customer relations. It has proved itself as a time saver and we can focus on other parts of our organization too without any compromise on our customer relations. It has many features for customization. Additionally, its customer service is so good and helpful and unlike other software of this kind, we have found it quite user-friendly.
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Zoho
For a set up which is just starting up Bigin is the perfect CRM to start with. I have tried a lot of other solutions in the past however not many CRMs are built for managing the entire process on my own. Very useful for startups in 0 to 1 journey in my opinion. or for small & medium enterprises which operate on small scale.
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Support Rating
ADAPT Software Applications, Inc.
CRM solutions are always meant to strengthen client relationships and ADAPTcrm has helped us in achieving one of our business objectives of strengthening our bond with our clients.
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Zoho
The support is all international and it takes a while to get support as you have to go through chats and set up times, not as easy to just call and get the support you need. They are very nice when you do finally connect with someone and they are knowledgeable, just challenging being international sometimes.
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Alternatives Considered
ADAPT Software Applications, Inc.
ADAPTcrm is a bit different than other programs with similar feature sets. It offers a more well-rounded set of features that can be beneficial for an organization looking for an in all-in-one solution without much customization. On the other hand, if customization or changes are needed, the costs can be increased greatly with the need for developers or support from the company. Some CRM solutions may require a great deal of programming which ADAPTcrm does not necessarily need, potentially saving a great deal of time in implementation.
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Zoho
The price is much more attractive than equivalent tools. Pipe drive is as good, but the cost is a big factor when you are a small company, especially at the beginning. So that is why we chose BIgin, and we are delighted with it. With five members, it saves a few hundreds of euros a year.
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Return on Investment
ADAPT Software Applications, Inc.
  • It has resulted in growth of our company.
  • It has enabled to make more connections in market.
  • It has proved as a time saver for us.
  • Its cost has a major negative impact on us.
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Zoho
  • I was able to migrate from Hubspot CRM easily saving me hours of time
  • I have recieved 5 x replies to the email sequence i set up since i started using it
  • I have improved lead conversion by 5% so far
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ScreenShots

Bigin by Zoho CRM Screenshots

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